From the moment I entered the Tunbridge wells store I was greeted in a friendly manner and offered assistance. I said I was just looking and not sure what I wanted. I felt no pressure to make a decision or even purchase on the same day. When I needed support in making my purchase Dan was so helpful and spent time ensuring I made the right decision for my needs. The store was due to close but at no time did I feel pressured, in fact Dan took time to go through. Various options, research items for quick delivery and encouraged me to use the sleep machine. So glad I did because I am sure I would soon be unhappy with my purchase had I just gone ahead with my usual firm choice. Thanks so much, can’t wait for my new bed! X