Verified
Was left to wonder at our leisure, some shops you get followed by a sales rep which puts me off buying but at DFS we could look without being harassed. Sales lady Anya(sorry not sure if that's corre... See more
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Verified
Saturday 18th Oct Aga our sales rep was very informative, helpful and took us through the process very well. Excellent product knowledge and answered all the questions we had with confidence and pr... See more
Company replied
Verified
Sales person greeted me on arrival, offered assistance but when told I was just browsing for a moment, they didn’t pester me but said to come & find them if I needed any information, or a cup of c... See more
Company replied
Verified
Staff (Aga especially) were so friendly and helpful. Fantastic range of products on display and sample books showing you all the different fabrics you can choose from. Staff had excellent knowledge of... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Agna was really helpful with our sofa…
Agna was really helpful with our sofa purchase. She was made the process super easy, she was easy going and genuine plus super happy and a pleasure to deal with!
All the staff were attentive and happy 😊
October 19, 2025
Reply from DFS Furniture - Reading
We appreciate you sharing your positive experience. We're so glad to hear that you found our team helpful and that your sofa purchase was easy and enjoyable. Thank you for the amazing review!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great experience today purchasing a Sofa
Great experience today purchasing a sofa for our new home. Josh Ward was very welcoming and knowledgeable, he explained all the various options and DFS have been very accommodating as we wanted to defer delivery until April.
October 19, 2025
Reply from DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Verified
Was left to wonder at our leisure
Was left to wonder at our leisure, some shops you get followed by a sales rep which puts me off buying but at DFS we could look without being harassed. Sales lady Anya(sorry not sure if that's correct) was lovely & helpful. We always seem to buy from DFS.
October 19, 2025
Reply from DFS Furniture - Reading
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Verified
The gentleman who served us was very…
The gentleman who served us was very polite, and listened to what we wanted, which enabled us to buy very happy. He didn’t rush us, and listened to all our requests.
October 19, 2025
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Verified
Mo was extremely helpful and…
Mo was extremely helpful and knowledgeable regarding all aspects of the furniture and purchase.
Giving a conclusive decision easy to make.
October 19, 2025
Reply from DFS Furniture - Reading
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Verified
Excellent service
October 19, 2025
Reply from DFS Furniture - Reading
Thank you for your kind words.
Kind regards,
Vanessa
DFS Customer Support
Verified
DFS has a great range of products
DFS has a great range of products. We were after a sofa, found one that fit our criteria and then John was very helpful to guide us through the purchase.
October 19, 2025
Reply from DFS Furniture - Reading
We appreciate you sharing your positive experience and are happy to hear that you found what you were looking for. Thank you for your 5-star review!
Kind Regards,
Vanessa
DFS customer support
Verified
Reply from DFS Furniture - Reading
We appreciate you taking the time to leave us such a wonderful review!
Kind regards,
Vanessa
DFS Customer Support
Verified
Saturday 18th Oct
Saturday 18th Oct
Aga our sales rep was very informative, helpful and took us through the process very well. Excellent product knowledge and answered all the questions we had with confidence and professionalism. Very enjoyable experience all round
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that you had an enjoyable experience and that our sales representative was so helpful and informative.
Kind regards,
Vanessa
DFS Customer Support
Verified
Really good service from the team
Really good service from the sales team. Made it easy to get what we wanted.
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate you sharing your positive experience with our sales team; we are so glad we made it easy to get what you wanted.
Kind regards,
Vanessa
DFS Customer Support
Verified
Friendly and polite
Friendly and polite. He explained more than we could expected. He made our decision easy and quick.
October 18, 2025
Reply from DFS Furniture - Reading
We're happy to hear that our team member was friendly, polite, and thorough. We're glad they made your decision easy and quick. Thank you for your positive feedback!
Kind regards,
Vanessa
DFS Customer Support
Verified
Great customer experience
Great customer experience, no pressure selling and made great suggestions with good understanding of what we needed
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate you sharing your positive experience. We're happy to hear that you felt no pressure and that our suggestions met your needs well.
Kind regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Reading
We're happy to hear that our advisor was so helpful and knowledgeable! Thank you for your positive feedback.
Kind regards,
Vanessa
DFS Customer Support
Verified
Staff very helpful and told us…
Staff very helpful and told us everything you need to know about the sofas.
One thing I liked was the staff wasn’t to pushing like other sofa shops.
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate you sharing your experience with us! We're happy to hear our staff was helpful and informative, and that you felt comfortable during your visit.
Kind regards,
Vanessa
DFS Customer Support
Verified
john was very attentive and helped us…
john was very attentive and helped us come to the decision that my wife had already come to.
October 18, 2025
Reply from DFS Furniture - Reading
We're happy to hear that our team member was so attentive and helpful in confirming your wife's decision. Thank you for your positive feedback!
Kind regards,
Vanessa
DFS Customer Support
Verified
good - but
don't pounce on people. However when i wanted info and to purchase then very knowledgeable
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate your feedback and will address this behaviour to ensure a better experience for everyone.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Sandra was amazing
Sandra was amazing. She was patient and very understanding as I deliberated over 2 sofas. I will recommend her to friends. Great customer service
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that you received great customer service and that our team was helpful during your decision-making.
Kind regards,
Vanessa
DFS Customer Support
Verified
Great customer service…
Great customer service all questions answered professionally and friendly manner dealt with quickly and politely
October 18, 2025
Reply from DFS Furniture - Reading
We appreciate you taking the time to leave us this kind review! We're happy to hear that all your questions were answered professionally, quickly, and politely.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Mohamed was excellent in helping us…
Mohamed was excellent in helping us choose the right lounge suite
October 18, 2025
Reply from DFS Furniture - Reading
We're happy to hear that you had a great experience and that you were able to find the perfect lounge suite for your needs. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great salesmanship.
October 17, 2025
Reply from DFS Furniture - Reading
Thank you for your kind words.
Kind Regards,
Vanessa
DFS Customer Support
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