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Rated 5 out of 5 stars

Reached out to support for help, got connected with Sheena and she was superb and efficient. A perfect role model! If only every support person was just like her. Took us more than an hour to resolve... See more

Rated 5 out of 5 stars

Qi Cao deserves a shoutout for his incredible support. The guy's gone above and beyond, making sure we're more than just another client at ChargeBlast. Faced with a problem in our Stripe account, he r... See more

Rated 5 out of 5 stars
Verified

We're using Chargeblast to prevent chargebacks often seen in the adult space for our erotic story generator, nsfwstory.com. The amount of chargebacks is low but charge blast is letting us know as soon... See more

Rated 5 out of 5 stars
Verified

Chargeblast truly sets the bar high in the industry. Their 24/7 live support is no cap—I've received responses even at 2 a.m., every single time. Their chargeback solutions are seamlessly integrated w... See more

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Company details

  1. #121 of 305 best companies in Software Company
  2. #23 of 44 best companies in Payment Service

Written by the company

Chargeblast, an official partner of Stripe and Shopify, helps merchant clients reduce chargeback rates to 0% with pre-dispute alerts. Our clients receive alerts as soon as a customer opens a chargeback case and are able to refund the customer before the chargeback is officially recorded by the client's payment processor. We differentiate ourselves from other chargeback alert providers through tech enablement and white-glove client services, which saves our clients hours of time a week and provides them ease of mind. We also provide representment services, automated chargeback refund services, and an ecosystem of partners that can help you optimize your business to drive faster revenue growth and larger margins.

5 Free Alerts!

Block 5 chargebacks for FREE

Block 5 chargebacks for FREE
Sign-up today and message our live-chat with code "TRUST" and we will block your first 5 chargebacks from your processing account for FREE. This is a limited time offer, so sign-up today at https://app.chargeblast.com/auth/registration

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

96 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Outstanding customer support

Chargeblast has a quick and easy enrollment process that makes getting started a breeze. Their web platform is user-friendly and efficient, making it simple to navigate and manage. What truly stands out is their customer support – always responsive, helpful, and ready to assist with any queries. I highly recommend Chargeblast to anyone!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great Team & Support

Saved us from dealing with hundreds of chargebacks. The support team is great & responsive as well.

Their co-founder Steven is extremely knowledgeable about the entire industry, and was able to guide us through a stripe issue at 1AM - this level of support is something I've never seen before. Big thanks to Qi for connecting us to the right people.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good.
Has helped me avoid 3 chargebacks which is truly important to us, as otherwise, we get problems with different platforms that we use.
Support is very responsive and helpful too.
Live chat is constantly there, which is awesome.
Great company offering a great service!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very good alerting service

Very good alerting service. It's not cheap but they do pick up most chargebacks before they reach Stripe. It's not perfect and some incorrect alerts do occur, but I think that's largely due to their upstream partners, and they are very responsive at fixing these issues. Wish there was a bit more filtering of alerts, but it is what it is.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Team!

The whole team was really awesome! Sheena, Jaycell, Rowie, Kelly, Centi and Loewe (some of them I already know their names, sorry if I missed someone) :D The team is fast, patient and really friendly! :) I also handle a team of CS and I know how the team works especially how they show positive behaviors towards their clients/customers so KUDOS Team! -Mhike :)

May 2, 2024
Unprompted review
Rated 5 out of 5 stars
Invited

Chargeblast is an amazing product

Chargeblast is an amazing product. It’s more than just the product but how the team really conducts business. They are transparent and are super responsive when you call things out. I’ve now become a friend of the team and there’s no doubt they’ll continue to lead this innovative segment.

March 31, 2024
Rated 5 out of 5 stars
Verified

Lives up to their promise

Honestly , I was skeptical Chargeblast could reduce chargebacks by 99% , but right now I'm sitting at a 0.05% chargeback rate, down from 1.3%! You guys are lifesavers!

April 15, 2024
Rated 5 out of 5 stars
Verified

I'm Team Chargeblast!

Great seeing you guys at Stripe Sessions and thank you so much for getting my dispute rate to 0%. No one else in the industry could do what you did.

April 14, 2024
Rated 5 out of 5 stars
Verified

The Best Alert Provider I Have Used

Working with Chargeblast has been such a simple, transparent and positive process. We've seen our dispute ratio drop to the lowest it has even been, all thanks to Chargeblast's platform. I would highly recommend working with Chargeblast to any founder / operator that needs to make sure their dispute ratio is protected.

April 26, 2024
Rated 5 out of 5 stars
Verified

Chargeblasts attention to detail and…

Chargeblasts attention to detail and customer service is amazing. When you call or email they not only respond but respond with solutions. We highly recommend them for any company looking for help in this merchant arena. The Chargeblast team has been an amazing asset to our business. Appreciate all of the help and fantastic job Chargeblast Team.

April 26, 2024

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