Reached out to support for help, got connected with Sheena and she was superb and efficient. A perfect role model! If only every support person was just like her. Took us more than an hour to resolve... See more
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Qi Cao deserves a shoutout for his incredible support. The guy's gone above and beyond, making sure we're more than just another client at ChargeBlast. Faced with a problem in our Stripe account, he r... See more
Verified
We're using Chargeblast to prevent chargebacks often seen in the adult space for our erotic story generator, nsfwstory.com. The amount of chargebacks is low but charge blast is letting us know as soon... See more
Verified
Chargeblast truly sets the bar high in the industry. Their 24/7 live support is no cap—I've received responses even at 2 a.m., every single time. Their chargeback solutions are seamlessly integrated w... See more
Company details
- #121 of 305 best companies in Software Company
- #23 of 44 best companies in Payment Service
Written by the company
Chargeblast, an official partner of Stripe and Shopify, helps merchant clients reduce chargeback rates to 0% with pre-dispute alerts. Our clients receive alerts as soon as a customer opens a chargeback case and are able to refund the customer before the chargeback is officially recorded by the client's payment processor. We differentiate ourselves from other chargeback alert providers through tech enablement and white-glove client services, which saves our clients hours of time a week and provides them ease of mind. We also provide representment services, automated chargeback refund services, and an ecosystem of partners that can help you optimize your business to drive faster revenue growth and larger margins.
5 Free Alerts!
Block 5 chargebacks for FREE
Sign-up today and message our live-chat with code "TRUST" and we will block your first 5 chargebacks from your processing account for FREE. This is a limited time offer, so sign-up today at https://app.chargeblast.com/auth/registration
Contact info
500 7th Ave, Floor 8, 10018, New York, United States
- 518-759-5543
- support@chargeblast.com
- www.chargeblast.com
Verified
Chargeblast: The Best of the Best
Chargeblast has really helped us keep our chargebacks under control. The alerts and dispute management are fantastic. And their support team is always there to assist. Definitely one of the best tools we've used.
July 19, 2024
Verified
Exactly What We Needed, Exactly What We Got!
We've seen such a big drop in Chargebacks since we started using Chargeblast. The alerts and dispute management features are exactly what we needed.
July 19, 2024
Verified
A Game-Changer for our Business
Can't believe how much easier it has made handling chargebacks. The alerts and the ability to intercept disputes before they become official has really taken the stress out of our operations.
July 18, 2024
Verified
From Frustration to Relief Chargeblast Saves the Day!
The team is super responsive and always ready to assist. If you're tried of chargebacks ruining your business, give chargeblast a try!
July 19, 2024
Verified
A fantastic Tool with Exceptional Support!
Fantastic tool and support! We now receive alerts and can intercept disputes before they escalate. Plus, their support team is top-notch.
July 17, 2024
Verified
This service is amazing
This service is amazing! Chargeblast helps us intercept chargebacks before they turn into full-blown disputes. It's made managing our payments so much smoother.
July 11, 2024
Verified
Absolute lifesaver - Get Chargeblast and avoid getting a 10% reserve hold on Shopify
Absolute lifesaver. Genuinely didn't know something like this existed... At first may seem a little complicated but it's as simple as emailing them and organising a setup call and being patient as its BEYOND worth it. Couldnt be more happy with the help setting it up, just be sure to email them directly and organise it, and then within 24/48 hours max its already working.
Back story:
end of 2023 had big uptick in chargebacks resulting in Shopify holding all payouts, later releasing them and putting a "reserve of 10%" on all payments for 3 months before being released. This then continued crippling our cashflow and business... was spiralling.
Currently:
After finding Chargeblast it allowed us to Refund customers before the chargeback hits Shopify, which is a win for the customer with the easy chargeback refund. More importantly a win for you because you don't get the Chargeback on your Shopify record. Customer wins and you win, Shopify then doesn't need to stress and within under a month was able to get the payment hold released which was HUGE!!!
100% please if you are having issues don't wait for shopify to put a 10% reserve hold for 3 months and instead handle things with Chargeblast couldn't rave amount this company more. 10/10
June 30, 2024
I'm baffled by the glowing reviews for Chargeblast.
I signed up expecting robust chargeback protection, but what I got was a clunky interface, unresponsive customer support, and a whopping zero reduction in chargebacks. It's like they're selling snake oil. How are they fooling so many people?
July 8, 2024
Unprompted review
Verified
Chargeblast is amazing
Chargeblast is amazing! We're seeing way less hassle with transactions.
June 27, 2024
Verified
Invited
Verified
Chargeblast is the real deal
Chargeblast is the real deal! If you having chargeback issues, this is the solution.
June 25, 2024
Verified
I can't recommend Chargeblast enough
I can't recommend Chargeblast enough. It's reduce our chargebacks and given us peace of mind with stripe. The alerts are super helpful and have saved us from a lot of potential issues.
June 24, 2024
Verified
Chargeblast is a total gamechanger
Chargeblast is a total gamechanger! We were drowning in chargebacks, now rate is almost zero.
June 24, 2024
Verified
Chargeblast has been a lifesaver
Chargeblast has been a lifesaver for us to reliably keep our dispute rate below 0.3%. Their support has been extremely helpful for dealing with specific issues with our integration. They even released a brand new feature (adding dispute customers to our Stripe blocklist) within a day of me asking for it!
June 12, 2024
Invited
Verified
Killer support team
Rowie and Jaycell are top-tier. I've never seen a customer support team go this deep technically. Give them a raise!
May 12, 2024
Verified
GOATED service
I'm in the high-risk space (nutra) and tried out 3 different alerts softwares. Chargeblast DEFINITELY the best. Recommended to all my friends in the space!
May 15, 2024
Verified
Wowowow
My account was on VDMP so I thought I was screwed but ChargeBlast got me off. Thank you for saving my business!
May 20, 2024
Verified
Chargeblast helped us a lot in reducing Stripe dispute rate!
Chargeblast reduced our Stripe dispute rate and saved us a lot of stress that comes with a rising dispute rate on stripe.
If you are reading this, you already know that Stripe's threshold regarding the dispute rate is really low and they will start withholding 20-30 or even 50% of payout for up to 180 days.
If your business is running on slim margins, this will kill your cashflow and then your business.
Chargeblast helped us a lot. Recommended for anyone looking to reduce their dispute rate on Stripe!
March 11, 2024
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