Challenge Fencing Ltd Reviews 1,682

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to excellent service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the ease of ordering, whether online or in-store, and the prompt communication to arrange convenient delivery. People value the high quality of the products, noting they are often superior to those from mainstream DIY suppliers. The delivery service receives exceptional feedback, with reviewers frequently mentioning the professionalism, friendliness, and helpfulness of the delivery drivers. Customers are pleased with the on-time delivery and the care taken to ensure the goods are placed exactly where needed. Overall, reviewers highly recommend this company for its quality products, competitive pricing, and outstanding customer service.

Based on these reviews

Rated 5 out of 5 stars

Online ordering was easy. I received a call the same day to confirm my order and advise that delivery would be the following day. The goods turned up as promised. Special mention to Paul the delivery... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

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Rated 5 out of 5 stars
Verified

Decided to extend the garden fencing, ordered online and the usual impressive service. We arrived to collect to be greeted by name by Leroy who brought the goods out ad put the timber in the car fo... See more

Company replied

Rated 5 out of 5 stars

The friendly and knowledgeable staff at Cobham were a real pleasure to do business with. It is rare to find staff that go above and beyond the norm to help customers find the right products for the j... See more

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Rated 5 out of 5 stars

Booked in store, concrete fence posts/gravel boards and delivery organised for Good-Friday with instructions given of where to leave if no one home. On the day we didn’t hear the knock (as had headph... See more

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Rated 5 out of 5 stars

Don’t bother with the usual diy shops- buy a quality product from a local company . Competitive prices snd fixed price delivery based on location. I’ve bought fencing supplies on the cheap in the past... See more

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Rated 5 out of 5 stars

Ordered online, got a call back a few minutes later to confirm items in stock and agree delivery date which was next day. Very nice delivery driver who carried items into driveway with me. Thank yo... See more

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Rated 5 out of 5 stars

Writing on behalf of my father- I was visited by a lovely lady delivery driver on the 14th of July, she very kindly off loaded a fence post and concrete mix to me. Not only was she cheerful and prof... See more

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Rated 5 out of 5 stars

Brilliant service throughout. I ordered fencing and posts which were retained until needed and then delivered exactly as arranged. After the work was done, there were some posts and a panel left over... See more

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Rated 5 out of 5 stars

On time good price fencing well made nice heavy duty posts no chunks out of them even the concrete gravel boards well made. And the driver excellent polite very very helpful will be definitely using... See more

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Rated 5 out of 5 stars

I made a very small order yesterday which has just arrived today. My friend visited the showroom initially & told me they had been extremely helpful in answering any questions & very friendly. Anne de... See more

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Rated 5 out of 5 stars

We first used challenge fencing about 16 years ago to replace our existing boundary wall with a wooden fence .We were not disappointed with the service that we received back then . ...spring forward... See more

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Rated 4 out of 5 stars
Verified

Was a little deterred that the order took a little more time to process but as soon as the order was paid for, we did not have to wait much longer for the order to be delivered. the lady that deliver... See more

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Rated 5 out of 5 stars

I cannot praise this company enough, from popping in to order the fence panels we required to delivery a week later. The customer service was excellent. Ann delivered the panels, very friendly and pol... See more

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Rated 5 out of 5 stars

Andy and the Challenge Fencing team were outstanding. From the very beginning, Andy assisted me and my client in creating a beautiful set of three gates for a new driveway. He understood precisely wh... See more

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Rated 5 out of 5 stars

Very satisfied with the service provided by Challenge Fencing. They contacted us for the most convenient time to deliver the goods and they were there when they said. Anne rang me as she was nearby an... See more

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Rated 5 out of 5 stars

I was looking for a Arris Rail with Shaped ends and came across this company. Not only did I find the right one but it was a great quality and price. Andy ( staff ) was a perfect gentleman , polite a... See more

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Rated 5 out of 5 stars

Challenge Fencing West End supply our family run business with materials, they are great quality and we wouldn’t go anywhere else. The staff are very polite and helpful always go the extra step to mak... See more

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Rated 5 out of 5 stars

I bought about 20 fence posts to repair and improve our fences and a trellis. When I got home I realised that I had the wrong size on 2 of the posts (my mistake). I went back the next day and Geoff w... See more

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Rated 5 out of 5 stars

Andy from the Woking depot should be congratulated for his work. He was very knowledgeable and helpful. He goes beyond professionalism and is much appreciated. Please pass on my gratitude. Kind re... See more

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Rated 5 out of 5 stars

Telephoned first. Great service offering advice. At the shop same great polite service. Will be back! PS prices better than internet and other companies around.

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Rated 5 out of 5 stars
Verified

Have used their delivery service on a few occasions over the years and have always found the staff helpful on the phone. I appreciate the patience and good humour of the Delivery drivers when deliveri... See more

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Rated 4 out of 5 stars
Verified

After a good previous purchase I had cause to use Challenge Fencing again for some materials for a small project. Delivery was quicker than expected, a little expensive compared to the value of the go... See more

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Rated 5 out of 5 stars
Verified

Used Challenge Fencing on many occasions over the years we have been in Byfleet, always deliver as promised and have in stock what is required. Product quality is good and always priced very competi... See more

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Rated 5 out of 5 stars

Brilliant ! Counter service very helpful. Delivery lady amazing ! Phoned half an hour before arriving. Efficient, friendly, etc etc. great service - will definitely use again.

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Rated 5 out of 5 stars

Great service overall. Ordering via the website was easy and they contacted within the hour to arrange delivery which happened as promised. Driver was brilliant and helped we get the order out of view... See more

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Rated 5 out of 5 stars

Always helpful on the phone and returned calls quickly also very helpful about all products.The lady who delivered was had such a lovely character and very helpful when unloading goods.

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Rated 5 out of 5 stars

Visited Maidstone branch on behalf of a local primary school. All three staff being a lovely lady on the till, the branch manager and Paul in the yard went out of their way to help. Honestly have not... See more

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Rated 5 out of 5 stars

Pricing is very competitive, quality of product top notch, customer service equally top notch! Nothing else to say really besides keep up the good work guys 👍

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Rated 5 out of 5 stars
Verified

Great service,delivery on time and driver really pleasant and helpful. Nothing too much trouble for him . Thanks to all involved with a big thank you and highly appreciated and recommended.

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Rated 5 out of 5 stars

The sleepers were just what we wanted. Delivery was fast and exactly when they said it would come, and we were kept informed of progress as soon as the order was placed right up until we received it.... See more

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Rated 5 out of 5 stars

Anne phoned ahead of the delivery to check her route and that someone would be home to take the delivery. She was super helpful and polite and we worked together to unload the delivery. Anne was a ple... See more

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Rated 5 out of 5 stars
Verified

The fencing items were easy to order online at a very competitive price and even better were delivered free the next day! The delivery driver was professional and very helpful placing the items exactl... See more

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Rated 5 out of 5 stars
Verified

We’ve ordered from Challenge Fencing before, the quality of the products is always great but it’s the excellent customer service that really sets them apart. I received a call to thank me for my order... See more

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Rated 5 out of 5 stars
Verified

The system to order online feels more personal than most with phone calls to check items and discuss collection. Staff were friendly and helpful when collecting too.

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Rated 5 out of 5 stars

No fuss, delivered on time, quality products much better than mainstream DIY suppliers in Maidstone. Always check Challenge first, phone them for latest information

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Rated 5 out of 5 stars
Verified

Easy to order online and get delivered locally. Challenge phoned me to arrange delivery. Good quality Fence Posts delivered (straight and unmarked). Pleasure to deal with!

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Rated 5 out of 5 stars

I was amazed when the very pleasant middle aged lady from Challenge Fencing Maidstone said she was delivering my fencing order by herself. She was totally professional and efficient. Can't fault the s... See more

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Rated 5 out of 5 stars

Served today by Leroy, who is one of the most helpful people I have had the pleasure of doing business with. Goods quickly ordered and a delivery date of my choice secured. A helpful experience... See more

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Rated 5 out of 5 stars

Very friendly people to speak to and as soon as the items I ordered from them arrived at their depot they rang me and then delivered them to me within 2 hours.

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Rated 5 out of 5 stars

Great quality fence panels! Delivery on time and complete. Driver was super helpful and friendly. Jon dealt with the order and made the whole process simple, with reasonable prices and easy to dea... See more

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Rated 5 out of 5 stars

Website and ‘how to guide’ easy to use, sales team prompt and accommodating, delivery driver on time and super friendly- overall a great experience…

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, everything I needed and clear product description on website. Advised on delivery date and called to let me know they were on the way. Delivery driver friendly and efficient.

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Rated 5 out of 5 stars
Verified

Third time using them. Simple to order, quick to deliver and good quality product. Clear communication and competitive prices. Another 5 star review.

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Rated 5 out of 5 stars

I delt with Andy and he couldn’t have been more helpful. He spent at least 45mins measuring out my rough plan to calculate exactly what I needed. Super helpful guy! Thanks again Andy.... See more

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Rated 4 out of 5 stars

Minor miscommunication with the office but the lady who delivered went above and beyond to sort it out.

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Rated 5 out of 5 stars

Very obliging and helpful. We always use Challenge Fences, they always have what we want for any garden project.

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Rated 5 out of 5 stars
Verified

Helpful staff, quick delivery, happy with the price and quality of the materials. I will use them again.

Company replied

Rated 4 out of 5 stars
Verified

Despite being able to order online for collection at the now closed Farnham branch,my order was delivered free of charge in 24 hours. So all good in the end !

Company replied

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Company details

  1. Fence Supply Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lumber Store
  5. Railroad Ties Supplier
  6. Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great service

Online ordering was easy. I received a call the same day to confirm my order and advise that delivery would be the following day. The goods turned up as promised. Special mention to Paul the delivery driver who was friendly and accommodating. He took great care in taking the items off the lorry and leaving them a place that did not block our drive. Excellent service all round

September 25, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Sue Johnson, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Website and ‘how to guide’ easy to use

Website and ‘how to guide’ easy to use, sales team prompt and accommodating, delivery driver on time and super friendly- overall a great experience…

September 23, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mark Gibbins, for your kind review; it is very appreciated.

Rated 5 out of 5 stars
Verified

Everything was great

Everything was great , service and products. Always great staff.

September 8, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Chris Liddiard, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Fast and reliable delivery

Fast and reliable delivery. Excellent customer service👌

September 15, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Vicky Fathers, for your kind review; it is very appreciated.

Rated 5 out of 5 stars
Verified

Fabulous service

Decided to extend the garden fencing, ordered online and the usual impressive service. We arrived to collect to be greeted by name by Leroy who brought the goods out ad put the timber in the car for us. Fabulous service once again.
Highly recommended

August 31, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Dr. John Henley-Smith, for your kind review; it is very appreciated.

Rated 4 out of 5 stars

Helpful delivery driver

Minor miscommunication with the office but the lady who delivered went above and beyond to sort it out.

September 12, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Cat Elysia Moss, for your kind review; it is very appreciated.

Rated 5 out of 5 stars
Verified

Brilliant

Third time using them. Simple to order, quick to deliver and good quality product. Clear communication and competitive prices.
Another 5 star review.

August 26, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, BA, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Helpful advice

They were really helpful in choosing the products I needed to complete the job.

September 5, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Bob Mallett, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Absolutely Amazing!

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called Friday pm and all delivered and taken into my garden by manager, on Saturday morning! Prices slightly higher but not significantly and for an amazing quality product that will last years longer and wonderful service, it’s worth every penny and more! Fence is up and looks incredible! Thank you so much Challenge Fencing.

August 21, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Ella Tjaden-Thompson, for your kind review; it is very appreciated.

Rated 2 out of 5 stars
Verified

DELIVERY AND CUSTOMER SERVICE GREAT BUT…

DELIVERY AND CUSTOMER SERVICE GREAT BUT SHORT 4 STAKES, BETTER CHECKING OF ORDERS NEEDED

August 21, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Hi Russell
Very sorry to hear you had a problem with your delivery. Generally, we request any issues like this are reported to us immediately so we can investigate and rectify the situation. As a gesture of goodwill, we have credited you for the shortage.

Rated 5 out of 5 stars

Very Helpful Staff.

Very Helpful Staff.
Quick & helpful delivery.
Recommended.

August 21, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mark, for your kind review; it is very appreciated.

Rated 4 out of 5 stars
Verified

Mini Project Materials

After a good previous purchase I had cause to use Challenge Fencing again for some materials for a small project. Delivery was quicker than expected, a little expensive compared to the value of the goods bought, but I guess that's just the economics of running delivery services with the high fuel costs nowadays.

August 9, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Jonathan Bignall, for your kind review; it is very appreciated.

Rated 5 out of 5 stars
Verified

Good prices

Good prices, fast delivery, helpful driver.

August 8, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Paul Renowden, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

1st Class

I cannot praise this company enough, from popping in to order the fence panels we required to delivery a week later. The customer service was excellent. Ann delivered the panels, very friendly and polite. Thank you

August 22, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Joyce, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Why aren't all shops like this?

The friendly and knowledgeable staff at Cobham were a real pleasure to do business with. It is rare to find staff that go above and beyond the norm to help customers find the right products for the job and give advice on how to avoid costly mistakes. Would highly recommend and use again without hesitation.

August 16, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Paul, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Great Customer Service

Visited Maidstone branch on behalf of a local primary school. All three staff being a lovely lady on the till, the branch manager and Paul in the yard went out of their way to help. Honestly have not come across such great customer service for ages. Thank you.

August 7, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Selena, for your kind review; it is very appreciated.

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