Certini Bicycle Co. Reviews 463

Purchased my Scott E-bike from Tredz in May earlier this year, hit an issue with an online update causing the bike only to function in limp mode. Took it to Certini, Saltash (my local dealership) alth... See more

Although Certini seem to specialise (no pun intended) in high quality and therefore expensive products they do also sell discounted items. I’ve found some decent bargains recently, and since I live ne... See more

Excellent Service provided. A knowledgeable and friendly staff member answered all of my questions over the phone before I placed an order for a new Electric Specialized Mountain Bike. Bike deliver... See more

Ordered Shimano Ultegra rear derailleur because Certini Bicycles price was at least competitive if not lower than other suppliers. But what prompted me to leave a review is how quickly it was posted... See more

I bought some brake rotors and tyres and both were delivered ahead of schedule and at a great price. Can't fault these guys and will definitely be using them again. Exceptional service. Highly recomme... See more

The customer service at certini is top notch. I called in questing a switch for a product that I had bought and without any questions. They allow me to send the item back and get a different version o... See more

Really helpful staff in store, friendly and nothing was too much trouble. Even when I was asking tonnes of borderline 'silly questions' as E-MTB's are all new to me and this was the first mountai... See more

The staff at the Stafford store are knowledgeable and helpful. They helped me with my seat issues. They were able to measure my pelvis and supply the right saddle. They also helped to tweak the teethi... See more

I always get friendly helpful service and honest appraisal of bikes needs from workshop when it’s being serviced. Latest purchase on line arrived very quickly.

Robb at Certini has been an absolute pleasure. He gave clear guidance on mech vs hydraulic disc brakes based on understanding my needs. He went above & beyond by looking up the bike physically, lookin... See more

Had a rear derailleur cable snap at the handle end whilst on holiday in cornwall. Gave Certini a call after being recommended by a local. They booked me in and did the work immediately while i waited... See more

I've ordered a few things now from Certini: Good prices compared to other options and fast delivery each time. Recommended.

Fantastic customer service and support. Will always use Certini when I’m down in Cornwall or back home in West Yorkshire and order stuff online.

The guys at the shop were very helpful, I was using the cyclescheme and had a few questions which the answered easily. I was able to order online and items arrived within a few days

I went into the shop seeking advice about clipless pedals. Rob took time to understand my special needs and selected two pedals that would suit me. He explained the pros and cons of each one so that I... See more

With the order, I was given the expected delivery time. This clashed with me not being home to receive delivery. I requested a slight delay for the despatch. I was told this was no problem. I recei... See more

Great product, price and customer service. Ordered the Specialized Future Shock 1.5 and just the job to replace my 1.0 which had seized! Thankfully I had the shim from the old one, which is good as... See more

Ordered a pair of wheels I was after, Certini had the best price by a considerable amount. Ordering process very simple, prompt communications at every step and delivered, on time, in the time window... See more

I had my Specialized Crux in for a headset warranty issue, the customer service was great. The mechanic successfully sorted the issue and talked it through with me on the phone. The bike now works p... See more

Took my Specialized Vado electric bike in to have a problem with the electrics checked out. It was quickly resolved, all the firm ware updated and returned on time. No charge! Helpful and courteous st... See more

First time ordering from Certini, they had a crankset on offer for an unbeatable price. Easy ordering system secured the parts. Despatch was very quick and it arrived safely a couple of days after pu... See more

This is my first time using Certini and the service was excellent. I purchased some new pedals at a great price and they were delivered within two days. I will certainly be used Certini again.

Great balance bike. My 2.5 years granddaughter loves it and I can see now the importance of using balance bike for the toddlers prior to proper bike.

Wow, what service! These guys replied to my email & phone call really quickly with super straight answers… they arranged to do exactly what we discussed whilst I waited. A no fuss no BS service ve... See more

I have had an account with Certini for a while now and find them very reliable and competitive. Just recently I have had outstanding service from the Birmingham Concept Store. Speedy, helpful and fr... See more

I was looking to replace the crank arms on my Specialized Turbo Levo SL, because this was the 2nd generation with the 1.2 motor I was struggling to fine the crank arms that fit (unless you’re prepared... See more

Super impressed! 100% recommend! I contacted Certini as they had a bike I had my eye on, but I had to wait a few weeks before I could purchase it. They duly held the bike for me (after paying a... See more

Fabulous service and help as always. Bike was ready and shiny on collection and hubby was given all the necessary run down and warranty information. It even comes with 14 days insurance. The team at... See more

Good website, easy to order. Delivery sooner than expected although I was not able to track the package on the couriers website-so was not aware when it was being delivered and missed the first atte... See more

A great purchasing experience with this company as always. Any questions that you are unsure about anything that you are buying they’re always willing to help and make sure that the parts fits your... See more

General customer service. I had an issue over the weekend took bike in to explain problem, took in workshop and resolved while I was there. Excellent service, exceeding expectations. Thank you

The fingerless mitts have plenty of padding for the heel of the hand, more than the usual mitts - more bump absorbing

I’ve visited Certini in Birmingham a few times, and have been impressed with the knowledgeable and friendly staff there.

Excellent Service! Tony (and the team) were quick to respond to all my emailed questions. Bike was built and shipped quickly, ordered late on Thursday, arriving on Saturday. It was really well pa... See more

Ordering a new Specialized Tarmac SL8 was seamless on the website and backed up by very friendly staff in Saltash 👍🏻

Bought Specialized Turbo Vado SL 5.0 and had it delivered. Excellent communications (especially Roz !) on agreeing delivery dates and giving tracking updates - had to change dates twice and nothing wa... See more

Between us (my husband and I) we’ve bought 5 bikes from Certini- the bikes, the service, staff and the delivery have all been amazing and really helpful ! Thank you.

Excellent service from start to finish. Super helpful when I was buying a bike through the cycle to work scheme. Highly recommend this company.

This was an excellent way to buy your bike. I have used Certini for many years and they keep you well informed and fulfil their commitment to you

Although part of my order was missing, the customer service and speed of putting it right was fantastic. Thanks very much

Right bike , right price , great service as my new bike was delivered to my home . Only niggle , it that they forgot to fit the bell , which should have been fitted as standard . Also would be... See more

E Bike booked in as I had an error with the controller. Diagnosed and replaced with a item in stock while I waited. Great service as always.

Received quickly and sorted out a problem straight away, would definitely order from again

bought new bike helmet for husband and great price and fast delivery. super pleased with it. thanks

It was only a cheap purchase of a part for my Cube bike less that £6 including postage, however the service was fantastic, what you would expect if it was an expensive part . Very quick signed for del... See more

Bought a pair of pedals, bargain price, fair shipping cost (they have free shipping for orders over £40, mind), and very fast shipping. Always great to have more options when it comes to finding bike... See more

I bought two bikes from Certini and are really pleased with the bikes and the service. Ros in particular from the Saltash branch was really helpful and responded to queries really quickly and efficie... See more

Was after a new e-bike and considering a Vado but look and particularly the weight were important. I also have the complication of riding with one arm so the build is not your average road bike. H... See more

Ordered saddle on line and collected from Bristol store, easy transaction and collection. Had some questions on saddle width which were expertly explained by staff member, great service, many thanks

Great service, fast delivery and the handlebar was exactly as ordered. Very happy and would recommend.