CarParts.com Reviews 6,321

I had 1 good experience but my other experience i paid over $50 for next day delivery and i did not get it the next day. i emailed customer service multiple times about a refund for the shipping and... See more

The hood was delivered a week late and arrived damaged. Service rep was nice and helpful, but stated he could only refund $110.00. We are unhappy with the overall experience. We were getting the tr... See more

Deceptive delivery dates. My problem was caused by deceptive delivery info at the time of purchase. When I order something for over $800 and pay for shipping, I expect I will receive the items that... See more

The return policy needs to be revised. I have a brand new part that was unopened, which I ordered well before I planned to install considering this is a rebuild that I'm doing. When I finally opened t... See more

Ordered a radiator that arrived broken, but luckily I had the shipping protection, but was a huge hassle to redeem. Ordered another radiator that arrived broken in the exact same spot because they don... See more

Got part delivered before I reviewed email conformation. Wrong part so I checked email and saw it was for incorrect part. Company stonewalled me on return. Refusal to any wrongdoing on the company. S... See more

If it were possible, I would give zero stars. I purchased a car accessory that turned out to be cheaply made and defective. When I reached out for support, no one actually answered my questions—every... See more

WARNING: Horrible company! Do NOT order from carparts.com who uses GLS as their shipping company that’s worthless! Been waiting 5 days past promised delivery date for my part and apparently if you don... See more

If I could put “0” stars I would. Crappy shipping, and the fact that you Must buy insurance on your purchase in order for you to get a return tells their service/shipping are a joke. Will never shop t... See more

Ordered a part and was sent the wrong one. Called and had to speak to 3 different representatives to get a replacement order on the way. I was initially told I would have to return the part and pay fo... See more

Purchased fenders for my civic, both arrived damaged! They took several days to get back to me only to tell me that they would not exchange or refund! Never buying from this place again! Buyer beware!... See more

This company does a horrible job communicating with its customers. The chat feature is a black hole with no f-up by CP.com. The shipping is a C at best and often late. I ordered a windshield washer re... See more

Carparts sent me the wrong part. It does not fit. The Return Process is a nightmare. They wants you to wait 2 days after you submit a return request for the "next Step" in the process. I can't get a r... See more

Carparts.com. prices are pretty inexpensive but everything comes from China. Please do yourself a favor and don't buy internal engine or transmission parts. Don't waste your money buying extended w... See more

Their listing in misleading and untrustful. I ordered and paid for part they have listed on July 21st. They did charge my PayPal account (immediately!) just to send an e mail canceling my order 2 d... See more

Don't use this company purchased splash shield for 05 honda crv said they shipped it showed delivered to my front porch I have security camera on porch part never arrived purchased the shipping insura... See more

ordering products if very easy. Parts are exactly what they say they are. Although if you order the wrong part returns may be easy but please take pictures of the condition of the parts as return carr... See more

I have used Carparts.com twice recently. On both occasions I received a "Delayed Shipment" notification. That's really annoying when you need your vehicles back on the road. I also should have paid mo... See more

They shipped my item on the day it was supposed to be delivered. I used their "contact us" form to let them know I would be refusing. Then it turns out my order was sent in two shipments--I was never... See more

Carparts.com STEALS money from DISABLED COMBAT VETERAN. I do not want too give them a full star. I purchased parts, they were incorrect parts. The products I recieved were used and spray painted. I f... See more

This is the worst company imaginable! Go to your local auto parts store, even if it’s a national chain. If they don’t have a part, they can probably order it. At least you can talk with a live person... See more

Customer service team might be a *little* hit/miss, but when it hits the team is great. So just try again if you get a bad answer. Some of the parts have multiple parts that aren't properly document... See more

bumper ordered arrived broken. Yasmin says "CarParts.com does not cover Damaged, stolen and lost packages" They are most likely drop shipping and are absolute scammers. I'll be contacting my credit... See more

Horrible all around, I specifically ordered from them instead of 1a auto because they guaranteed I would of had it by Friday it's now sun night still no package after spending hundred dollars on parts... See more

Evan Fischer Catalytic Converter Exhaust Manifold cracked twice. Mechanic had to remove the manifold send it to a welder and replace, twice. The second time the mechanic, fortunately, had an OEM exhau... See more

I ordered front and rear motor mounts, the tracking shows my order was supposed to be delivered yesterday and I have not received it!! Customer service is not available on a Saturday and the chat serv... See more

We got an alternator from carparts with a lifetime warranty, the first one did not work so we tried get a replacement. We had to fight with the customer service rep for them to actually honor the warr... See more

I received two drivers side headlight brackets when I was supposed to receive a set (both sides) , and it took over a week to get a response. “Jessica” asked me to confirm the part was incorrect whi... See more

Headlight I ordered fit perfectly. Shipping took a little longer than stated. CSR's should have access to more in depth logistics to provide a better understanding of where ordered products are at... See more

Terrible. Thieves. We purchased the "insurance" for the part we ordered and naturally the part arrived DAMAGED. Completely unusable. So, we requested a refund and thinking we had the insurance it'd be... See more

I returned 2 items and got a refund for only one, around 160 dollars. I was charged for like 11 dollars for the return shipping. then charged for the original shipping cost for the parts of almost... See more

If the part they send is the incorrect part you’re out the shipping cost from them to you and from you to them. There are no refunds on their mistake, so you are better off going with a local parts s... See more

Ordered a part that arrived in a box that was perfect but part inside was several damaged. Ordered a replacement and all that showed up were ruined parts that were unusable. 3 times In a row. Boxi... See more

I ordered low control arms for my truck. They sent them from two different locations. The first one the welds are pretty bad. The other one arrived in a box 3 times the size of the control arm itself... See more

If I can give these people zero I so would! I have been going back and forth with them since March about the wrong item being shipped. I have yet to received a refund on this item. I already ordered t... See more

I ordered new brakes for my VW. We ended up getting rid of the vehicle before the breaks arrived, so I am attempting to return them. They are still sealed in the boxes they shipped them to me. I paid... See more

Ordered SUV Door handle. When I placed order, there was shipping date was 9/13/25. My cousin came to DC from NC due to family issue. Now shipping date is 9/16/25. I called customer service few times.... See more

We bought two catalytic converters for our truck. They put in a pending charge for the total. Then 4 days later pending charge for 1 because it shipped. I have 800 in pending charges, that my bank con... See more

Horrible experience I ordered a set of headlights & corner light & they send me two passenger corner lights & would not make it rite by sending me a driver corner light I will not be a repeat customer... See more

Called customer service prior to order , was disappointed on the information . A part ordered was not universal fit or properly fit the vehicle . The return process is must have Original packaging for... See more

One of the worst horror stories any company has inflicted on me. Large financial loss due to incompetence at CarParts.com Am currently BEGGING Carparts.com to put an end to six months of misery. Th... See more

This company claims to offer 2-day shipping, but that has proven to be untrue. Instead of shipping my order overnight as I requested, they offered me a 10% discount, which is unacceptable. It’s baffli... See more

Well, the lady I spoke with, was trying to be very helpful. When did I have no problems with the service at all. But unfortunately, the part I was looking for seems to be no longer available I guess b... See more

my order CPX251341003343791 was placed by mistake and I immediately tried to cancel it!! got screwed over, they made sure it processed to deliver or what really happened was created the shipping... See more

Sold the wrong part. Radiator arrived in a box full of holes, rips and tears. Box had been previously opened and taped back shut. Apparently they had sent this part to someone else who had returned it... See more

Hi- being a glutton of stupidity I have purchased parts from these clowns on a few different occasions. The first two were complete crap as the parts sold would have disabled part of my lighting syste... See more

Avoid buying batteries from here!!! Health risk to all how it turned up, it’s been upside down in transit, no transit plugs fitted to the vent holes??? Acid leaked out saturating the battery and packa... See more

Customer service was dismissive about my concerns of how long it would take for the part to arrive after I spent the money for the part. The day the part was guaranteed to arrive, changed to 3 days pa... See more