Sent wrong part, only received partial refund
Ordered a part and was sent the wrong one. Called and had to speak to 3 different representatives to get a replacement order on the way. I was initially told I would have to return the part and pay for shipping before they would send a replacement. I told them that wasn’t happening since it was their mistake. Finally got a representative to put in the replacement order and told me I could keep the incorrect part. When the correct part finally showed up, it didn’t fit even though it was a “guaranteed fit”. Went through the return process to get a refund and noticed I was only getting a partial refund. Called again and was told “they forgot” to refund the remaining amount and would put in a request to for the full amount to be refunded. I think they just hope you don’t notice or will go through the effort of calling to try to get all your money back.