Caesarstone US Reviews 1,757

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the promptness of the delivery service and appreciate the good size of the samples, finding them helpful for making design choices and matching with other items. People value the ability to view samples in their own homes under different lighting conditions. The ordering process is often described as easy and efficient. However, there is some ambiguity and a lack of consensus regarding the order fulfillment. Some consumers reported missing samples, while others felt that the samples were too small to accurately represent the product's appearance, especially concerning variations and patterns. A few reviewers expressed concerns about the accuracy of the sample's representation compared to the actual product.

Based on these reviews

Rated 4 out of 5 stars
Verified

The company has a product line with variety. The sample selection is not representative of the image on the website. I received Concrete Cloud and almost purchased it because the large white clouds... See more

Rated 3 out of 5 stars
Verified

Quality is good. Samples are too small to really see the variation of the quartz solid surface. The tile sample was too small to see the marble veining in the porcelain tile

Rated 3 out of 5 stars
Verified

I was hoping the samples were larger as i really can't tell the impact of the various patterns from the small size.

Rated 4 out of 5 stars
Verified

My order came very quickly however one of the samples was missing. I have sent an email and left a voice message and hopefully this can be resolved quickly. Thank you

Rated 2 out of 5 stars
Verified

I didnt get an answer to my question about a color I had a sample of but may be discontinued. Web site is nice though.

Rated 5 out of 5 stars
Verified

Thank you so very much for the gifted countertop samples. It helps with visual and physical feel of them. Grateful. Delivery was quick, and tiles were stylishly secured. Thank you for this exc... See more

Rated 5 out of 5 stars
Verified

I loved that I could purchase a sample of the countertop that I purchased for my new kitchen. Now when I go shop for my backsplash I have a sample to match it with. You really should give suppliers th... See more

Rated 2 out of 5 stars
Verified

Caesarstone has gotten so confusing. Porcelain? Low something or other. Have no idea what all of this means.

Rated 5 out of 5 stars
Verified

Amazing counter tops to pick from website is amazing and easy to understand, the samples are great size and my clients have loved being able to see the sample before purchasing.

Rated 5 out of 5 stars
Verified

Quick response to my request for samples. Also good follow-up. The samples were sent and received within 3 days! Will be heading to see the large slabs and decide soon.

Rated 5 out of 5 stars
Verified

like that you send free samples so we can have them handy to bring when purchasing other items to match.

Rated 5 out of 5 stars
Verified

The samples I ordered were delivered in good condition in a reasonable timeframe.

Rated 5 out of 5 stars
Verified

I received four samples to try out on my countertop. When we are ready, we will definitely go to Caesarstone.

Rated 5 out of 5 stars
Verified

Samples arrived very quickly. Much appreciated and very helpful to aid in making design choices.

Rated 5 out of 5 stars
Verified

Ordered several samples. Easy to do on line and order arrived very quickly.

Rated 5 out of 5 stars
Verified

Super-fast delivery of samples. I look forward to working with you again.

Rated 5 out of 5 stars
Verified

I received my free sample of my desired countertop. It was easy to order and arrived quick. Thanks so much.

Rated 5 out of 5 stars
Verified

quick response, free samples sent by courier, very good customer service

Rated 2 out of 5 stars
Verified

Only received 3 of 4 samples so far. I cannot believe the amount I paid in shipping for such small samples.

Rated 5 out of 5 stars
Verified

SO easy to order samples and they arrived promptly. This service is AMAZING.

Rated 3 out of 5 stars
Verified

I only received 3 samples out of four and it took a bit to much time for me to arrived

Rated 4 out of 5 stars
Verified

Good but whitenna sample is not included in this parcel.

Rated 5 out of 5 stars
Verified

Ordered samples. Ordering process was super efficient and delivery turnaround was fantastic.

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Company details

  1. #1 of 1 best companies in Stone Supplier
  2. #3 of 3 best companies in Countertop Store
  3. #50 of 50 best companies in Manufacturer

Written by the company

Caesarstone is a global leader of premium surfaces, specializing in countertops that create dynamic spaces of inspiration in homes across the globe. Established in 1987, its portfolio of over 100 colors in an assorted array of surfaces combines the company’s innovative technology with its powerful design passion. Spearheading high-quality, sustainable surfaces, Caesarstone delivers functional resilience with timeless beauty, for a vast range of applications, including kitchen countertops, bathroom vanities, and more, for indoor and outdoor spaces. Since it pioneered quartz countertops over thirty years ago, Caesarstone has expanded into porcelain, mineral and natural stone surfaces.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews


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Rated 1 out of 5 stars
Verified

Samples looked nothing like the quartz

Samples looked nothing like the quartz. Took the samples into my supplier and compared it to both their larger samples and slabs. They were shocked, and double/triple checked to confirm that it was the same color and stone, as they looked nothing like their Caesarstone samples or actual slabs in the warehouse.

August 27, 2025
Rated 5 out of 5 stars
Verified

Samples

Ordered several samples. Easy to do on line and order arrived very quickly.

August 29, 2025
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Rated 1 out of 5 stars
Verified

Samples didn't arrive...

We still haven't received the 4 samples that we paid for.

After paying $30 for samples, which should've been available at Home Depot, it's been two weeks and we are still empty-handed.

Caesarstone sent us an email, wanting to know how we were enjoying the samples, which seemed odd, since we never got them. We also have no tracking information from them to see what the holdup is.

I hope when the samples finally get here (if ever) that the product is better than the service...

June 28, 2025
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Rated 1 out of 5 stars
Verified

Caesarstone took my money and ghosted me.

I ordered two quartz countertop samples for delivery. Imagine my surprise when I opened the shipping bag, marked Caesarstone, and it contained a tube of LaRoche-Possay sunscreen.
It would have just been a funny anecdote if Caesarstone had fixed the error, but they ghosted me. I have sent three emails and left two voicemails and three weeks later…they have my $30 and I have no samples.
I’m glad I found out how unprofessional Caesarstone is before I used them for my countertops.

April 24, 2025

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