Care.com has been the absolute worst…
Care.com has been the absolute worst company to deal with, regarding home care for seniors, I've ever experienced.
I signed up on their website because my elderly father needed in-home care. After enrolling and paying a hefty fee of $155.40, I was then able to use their online system to try and find caretakers in my dad's area.
That search result only turned up TWO candidates. One was experienced and trained, but only available for very limited hours. The other one was a teenage girl with no experience whatsoever. Despite this, I used the Care.com messaging feature to contact both candidates, and received no response whatsoever. Nothing. Nada... I tried once more with the exact same result.
I reached out to Care.com help, which wasn't easy to find on their website, by the way, and they advised me to expand my search area. The problem is, there's no link, button or way to do that on their website. It only uses a simple zip code to locate people.
As a workaround, I plugged in various surrounding zip codes, and got no results at all. No caregivers. So the Care.com site turned out to be completely useless for me, and it completely failed in locating a caregiver for my dad.
After three weeks, I contacted Care.com and let them know that their service was useless, it did not work and that I wanted to cancel and wanted a refund. They advised me that they were unable to cancel my account and that they did not give refunds, despite the fact that they provided no service at all, for the money that I paid.
Trust me on this, you want to avoid this company at all cost. Their policies and lack of any useful, real service border on being a scam. I cannot recommend them to anyone...
October 4, 2024
Unprompted review