Buy Boat Fridges Reviews 94

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's professionalism, helpfulness, and extensive product knowledge. Consumers appreciate the staff's ability to answer questions thoroughly and explain the nuances between different models, instilling confidence in their purchases. People also highlight the ease of ordering, quick delivery, and the availability of phone support, which ensures competitive pricing. Consumers express satisfaction with the company's customer service, noting its timeliness and helpfulness in selecting the right products and providing setup assistance. Reviewers value the proactive communication throughout the order and delivery process. The company's commitment to addressing customer needs and resolving issues promptly is a recurring theme, with many expressing a willingness to return for future purchases.

Based on these reviews

Rated 5 out of 5 stars

Called Adriana at Buy Boat Fridges in need of a circuit board for an older Vitrifrigo marine refrigerator - pretty early on a Friday. Not only did they have one in stock, she went out of her way to pr... See more

Company replied

Rated 5 out of 5 stars

I had a great experience purchasing a Vitrifrigo freezer unit for our boat. Masoud is exceptionally knowledgeable about the product line and took the time to ensure I got exactly what I needed. What... See more

Company replied

Rated 5 out of 5 stars
Verified

Masoud makes my sourcing experience great. As a designer and sales person myself, in interior design, I find it so much easier as a sailing catamaran owner to source from someone who not only knows th... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing Customer Service! The team at BBF is always very quick to respond and get orders passed through. Whether it's generally inquiries or asking about specific parts needed, they are extremely help... See more

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Rated 5 out of 5 stars
Verified

Knowledgeable and friendly sales staff. Ease of ordering. Correct model with desired features. Quick delivery. Phone support got me the lowest sale price saving me a lot. Quick access t... See more

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Rated 5 out of 5 stars
Verified

Masoud is very knowledgeable and extremely helpful. I highly recommend Buy Boat Fridges to anyone who needs replacement parts or diagnostic help. This was an excellent experience for us and they helpe... See more

Company replied

Rated 5 out of 5 stars
Verified

Masoud walked me thru every aspect of the repair as well as suggesting replacement model if needed He also was very helpful technically as well as knowing the product line very well I highly reco... See more

Company replied

Rated 5 out of 5 stars
Verified

Top notch service. Stayed right on top by answering email questions and giving delivery updates. This helped because we needed a quick replacement for our old refrigerator to prepare for a trip.

Company replied

Rated 5 out of 5 stars
Verified

During our search for a replacement fridge for our boat, we had a very difficult time in locating one that would fit in the cutout for the old fridge. We had absolutely no room to go any higher than t... See more

Company replied

Rated 5 out of 5 stars
Verified

Never had a buying experience so good. Great customer service and communication. Multiple pictures of product prior to shipping. Great pricing and they even helped to lower shipping cost. You cannot g... See more

Company replied

Rated 5 out of 5 stars
Verified

Adriana from Buy Boat Fridges was very professional and kept incredible track of our orders. She communicated the entire process and kept us up to date on the fridges location and delivery process. Gr... See more

Company replied

Rated 5 out of 5 stars
Verified

These folks did a fantastic job! I was well pleased with the level of customer service ,which nowadays,is almost non existent! They were on the spot returning calls. I sent an email and the reaponse b... See more

Company replied

Rated 5 out of 5 stars
Verified

Because of the amazing live, knowledgeable service and going beyond the call of duty to help me with a part, and ship it immediately for my boat in Tahiti! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Very helpful making sure I got the correct part . Also went above and beyond helping with shipping as part was needed in an expedited manner .

Company replied

Rated 5 out of 5 stars
Verified

I have used buyboatfridges several times to refurbish my aging unit on my catamaran to extend the service life for a few more years. Im happy to say always FAST & RELIABLE to respond to my orders.

Company replied

Rated 5 out of 5 stars
Verified

Massoud was very professional and attentive to our needs. We received the Fridges on a timely manner. The purchasing process was very simple and straightforward. Thanks again.

Company replied

Rated 5 out of 5 stars
Verified

The staff was extremely helpful with making sure i ordered and received the correct control board for my ice maker. Contacted the manufacturer to confirm correct part was ordered. Great customer ser... See more

Company replied

Rated 5 out of 5 stars
Verified

After a less-than-great experience with another supplier, Masoud truly distinguished himself as one of the best I’ve ever dealt with. He went above and beyond to make the entire transaction an outstan... See more

Company replied

Rated 5 out of 5 stars
Verified

Very professional people and super helpful. They took the time and answered all my questions and explained the differences between a couple of models. They even called a few days later to make sure I... See more

Company replied

Rated 5 out of 5 stars
Verified

It’s as if they were waiting for my call, and didn’t have anything else going on. Very helpful with my situation and getting me what I was looking for.

Company replied

Rated 5 out of 5 stars
Verified

My experience with Masoud at BuyBoatFridges has been the best I’ve ever experienced in the marine industry. Not only did they have a full range of products for me to consider in my refit, but Masoid w... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer Service! We had a shipping error (our fault) and they went above and beyond to get the package turned around to us! Thank you so much!!

Company replied

Rated 5 out of 5 stars
Verified

The phone support was very helpful in buying the right refrigerator . Plus having people to help explain setting up the refrigerator was great. The price was also competitive .

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Rated 5 out of 5 stars
Verified

Excellent job on their part helping me pick out the right product for my situation. Very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Superior service and follow through. Fast shipping very friendly and helpful.

Company replied

Rated 5 out of 5 stars
Verified

Staff was very helpful and courteous. Got shipment when they said it would be here.

Company replied

Rated 5 out of 5 stars
Verified

Company representative was very knowledgeable on the different types of marine refrigerators available for my boat and was able to accurately answer technical questions about slight differences in ver... See more

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Rated 5 out of 5 stars
Verified

Quick shipping. Expected two weeks got it in two days!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service, very knowledgeable and helpful. Refrigerator was delivered quickly and I was kept informed before arrival.

Company replied

Rated 5 out of 5 stars
Verified

Customer service was awesome. Fridge was delivered as promised

Company replied

Rated 5 out of 5 stars
Verified

They did exactly what they said they would do. Got item on time as promised

Company replied

Rated 5 out of 5 stars
Verified

Worked with people that really knew what they were talking about. Thank full about that.

Company replied

Rated 5 out of 5 stars
Verified

Nice company to work with, very helpful

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Rated 5 out of 5 stars
Verified

Good customer service from sales person good communication and delivery have not installed yet

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Rated 5 out of 5 stars
Verified

Friendly very knowledgeable staff. The refrigerator was delivered professionally. Total great experience.

Company replied

Rated 5 out of 5 stars
Verified

The communication in determining what I needed was great.

Company replied

Rated 5 out of 5 stars
Verified

These guys are super helpful in making sure you get the right product if you don't know what you need from their site and their affordable

Company replied

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Company details

  1. #3 of 20 best companies in Appliance Store
  2. #1 of 2 best companies in Marine Supply Store
  3. #1 of 1 best companies in Refrigerator Store
  4. #1 of 6 best companies in RV Supply Store

Written by the company

We are a leading supplier of high-quality refrigeration systems for boats, yachts, and other marine vessels. Our team is made up of experienced professionals with extensive knowledge of the marine industry and a passion for providing the best solutions for our customers. At Buy Boat Fridges, we understand the unique challenges of keeping food and drinks cold on a boat, which is why we offer a wide range of reliable, energy-efficient refrigeration options. Whether you need a compact fridge for a day trip or a custom-designed refrigeration system for a larger vessel, we have the expertise and products to meet your needs. We are committed to providing our customers with high-quality boat fridges at competitive prices. Our range includes a variety of sizes and styles to suit different boat sizes and layouts. Vitrifrigo Marine and RV REFRIGERATORS, FREEZERS AND ICE MAKERS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
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2-star
1-star


Rated 5 out of 5 stars

The go to source for Vitrifrigo

Called Adriana at Buy Boat Fridges in need of a circuit board for an older Vitrifrigo marine refrigerator - pretty early on a Friday. Not only did they have one in stock, she went out of her way to provide pricing options for the required overnight shipping - and then personally delivered the parcel to FedEx that same morning so I was able to receive it the next day - Saturday - prior to leaving on a passage. I've had prior issues getting Vitrifrigo parts - these folks are the go to source. Great service, great product knowledge, and fair prices. Many thanks.

October 2, 2025
Unprompted review
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Harvey,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Adriana was able to get you the Vitrifrigo part you needed so quickly and ensure it arrived in time for your trip.

We understand how important reliable service is especially when you’re getting ready to head out on the water. Your kind words mean a lot to our team, and we truly appreciate your trust in us as your go-to source for Vitrifrigo parts.

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Rated 5 out of 5 stars

Amazing Service Before and After the Sale

I had a great experience purchasing a Vitrifrigo freezer unit for our boat. Masoud is exceptionally knowledgeable about the product line and took the time to ensure I got exactly what I needed. What really stood out, however, was when that unit broke! Masoud (and Omar from Vitrifrigo) completely stood behind the product, had me do a few tests and then promptly replaced the unit and had it rushed from Italy at significant expense. No hassle, no fuss, just a laser focus on helping the customer and making it right. It is so rare today that this type of exceptional service is seen. I will never buy another boat refrigeration product from any company other than Masoud and Buy Boat Fridges in the future.

September 1, 2025
Unprompted review
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Dave,
Thank you so much for your thoughtful review! We’re delighted to hear that you had such a positive experience, not only with your purchase but also with the support process afterward. Masoud takes great pride in making sure every customer finds the right solution, and we’re glad that his dedication and knowledge came through.

We also appreciate you recognizing the effort from both our team and Omar at Vitrifrigo in getting everything resolved quickly and smoothly. Standing behind our products and ensuring peace of mind for our customers is always our top priority.

It means a lot that you would place your trust in us for all your future boat refrigeration needs—we truly value your support.
Enjoy your Vitrifrigo C110RBN4-F-1

Rated 5 out of 5 stars
Verified

Beautiful customer service very…

Beautiful customer service very honorable

July 31, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Harold,
Thank you for your kind words! We truly appreciate your recognition and are delighted to know you had such a positive experience. Providing honorable and caring service is what we strive for every day.
Enjoy your new Vitrifrigo DP2600IBD4-F-3

Rated 5 out of 5 stars
Verified

Positive experience

Good job. Part fit perfectly.
Timely updates.

July 31, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear George,
Thank you so much for your feedback! We're glad to hear the part fit perfectly and that our updates kept you informed along the way. We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars
Verified

During our search for a replacement…

During our search for a replacement fridge for our boat, we had a very difficult time in locating one that would fit in the cutout for the old fridge. We had absolutely no room to go any higher than the opening that we had. Buy Boat Fridges not only had the dimensions of the fridge (which they pretty much all had) but in their very through website they had a chart showing the cutout dimensions required and an additional chart showing the different model refrigerators that the new one was designed to replace. This gave us confidence that we were ordering the right replacement. We also contacted their customer service line with several questions and we were very impressed how knowledgeable and helpful they were. We remain impressed and we're very satisfied!

July 29, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Carl,
Thank you so much for your thoughtful review! We know how challenging it can be to find the right fridge for a tight cutout, so we’re delighted to hear that our resources and charts helped give you confidence in your choice. It’s also wonderful to know our customer service team was able to answer your questions and provide the support you needed. We truly appreciate your trust in us and are so glad you’re satisfied with your new fridge. Wishing you many smooth and well-chilled adventures on the water!
Enjoy your new Vitrifrigo DP2600IBD4-F-3

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Rated 5 out of 5 stars
Verified

Superior service and follow through

Superior service and follow through. Fast shipping very friendly and helpful.

July 25, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Vicky,
Thank you so much for your wonderful feedback! We’re thrilled you had a great experience with our service and shipping. Our team always aims to be friendly and helpful, and it’s great to know it made a difference.
Enjoy your new Vitrifrigo DP2600IBD4-F-3

Rated 5 out of 5 stars
Verified

My order was promptly executed and…

My order was promptly executed and delivered as originally agreed.

July 24, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear William,
Thank you for your kind feedback! We’re delighted to hear your order was processed and delivered just as expected. We look forward to serving you again in the future.

Rated 5 out of 5 stars
Verified

Web site is easy to use

Web site is easy to use. Found our part fast. Shipping was fast. Overall a nice tidy experience.

August 2, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Doreen,
Thank you for your kind words! We’re so glad you found our website easy to navigate and your part quickly. It’s great to hear that shipping met your expectations too. We appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Masoud Sets the Standard for Excellence

After a less-than-great experience with another supplier, Masoud truly distinguished himself as one of the best I’ve ever dealt with. He went above and beyond to make the entire transaction an outstanding experience. I highly recommend this company—and especially Masoud—for anyone looking for exceptional service. It was genuinely a pleasure working with him.

July 10, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear DeWayne,
Thank you so much for sharing your experience! We’re thrilled to hear that Masoud was able to turn things around and provide you with the exceptional service you deserve. We’ll be sure to pass along your kind words—he’ll be delighted to hear them. It was our pleasure to assist you, and we truly appreciate your recommendation.
Enjoy your new Vitrifrigo DP2600IBD4-F-3

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Rated 5 out of 5 stars
Verified

Top notch service

Top notch service.
Stayed right on top by answering email questions and giving delivery updates.
This helped because we needed a quick replacement for our old refrigerator to prepare for a trip.

July 22, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Jack,
Thank you for your wonderful feedback! We’re so glad our team could keep you updated and help get your refrigerator replacement sorted quickly, especially with your trip coming up. We appreciate your trust in us and are happy we could make things easier for you.
Enjoy your new Vitrifrigo C115IBD4-F-2

Rated 5 out of 5 stars
Verified

Quick shipping

Quick shipping. Expected two weeks got it in two days!

July 16, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Eric,
Wow — we love to hear that!
We're so glad your order arrived immediately. Quick shipping is something we always strive for, and it’s great to know we delivered. Thanks for the review!
Enjoy your new Vitrifrigo DP2600IBD4-F-3

Rated 5 out of 5 stars
Verified

The communication in determining what I…

The communication in determining what I needed was great.

July 15, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Henry,
Thank you for your review! We're so glad to hear that the communication during the process was helpful and clear. Making sure you get exactly what you need is always our priority. If there's anything else we can assist you with, don't hesitate to reach out!

Rated 5 out of 5 stars
Verified

Friendly very knowledgeable staff

Friendly very knowledgeable staff. The refrigerator was delivered professionally. Total great experience.

June 30, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Paul,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team was able to deliver both excellent service and your refrigerator professionally. We'll be sure to pass your feedback on to our staff — they’ll be delighted! If you ever need anything in the future, we're here to help.
Enjoy your new Vitrifrigo DP2600IBD4-F-3

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Rated 5 out of 5 stars
Verified

The required part was in stock at good…

The required part was in stock at good price with fast shipping.

July 10, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Robert,
Thank you for your great feedback! We're glad to hear you found the part you needed at a good price and that our shipping met your expectations. We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Masoud walked me thru every aspect of…

Masoud walked me thru every aspect of the repair as well as suggesting replacement model if needed

He also was very helpful technically as well as knowing the product line very well I highly recommend him.

July 9, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Bruce,
Thank you so much for your kind words! We're thrilled to hear that Masoud was able to walk you through the repair process and offer helpful guidance on replacement options. His technical knowledge and understanding of the Vitrifrigo product line truly make a difference, and we're glad it showed in your experience.

We appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

Best Customer Service Ever! A++++

Masoud is very knowledgeable and extremely helpful. I highly recommend Buy Boat Fridges to anyone who needs replacement parts or diagnostic help. This was an excellent experience for us and they helped us through the whole process. Carl

June 20, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Thank you, Carl! We're so glad to hear you had an excellent experience. Masoud will be thrilled to know his support made a difference. We truly appreciate your recommendation and are always here if you need anything else—happy boating!
Thanks

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Rated 5 out of 5 stars
Verified

Amazing technical and live service and shipping!

Because of the amazing live, knowledgeable service and going beyond the call of duty to help me with a part, and ship it immediately for my boat in Tahiti! Thank you!

July 1, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Alan,
Thank you so much for your kind words! We're thrilled to hear that our team could assist you quickly and effectively—especially with getting that part out to you before your trip to Tahiti! Going the extra mile is what we strive for, and it's great to know it made a difference. Safe travels and smooth sailing!

Rated 5 out of 5 stars
Verified

Worked with people that really knew…

Worked with people that really knew what they were talking about. Thank full about that.

June 2, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Glen,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience and felt confident in the expertise of our team. We truly appreciate your feedback and are grateful for the opportunity to work with you.
Enjoy your new Vitrifrigo C115IBD4-F-2

Rated 5 out of 5 stars
Verified

Very helpful making sure I got the…

Very helpful making sure I got the correct part . Also went above and beyond helping with shipping as part was needed in an expedited manner .

June 24, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Angel,
Thank you so much for your kind words! We're thrilled to hear that our team was able to help you find the correct part and ensure it got to you quickly. We always aim to go the extra mile, especially when time is critical. If you ever need anything else, we're here to help!

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