Blesta Reviews 75

Blesta support is always there to assist me with any problem I have. It feels like family. Awesome support.

Fast and professional support when needed. A great experience with both the client system and the developers.

Just migrated from WHMCS. The first thing I have to say is the support is first class, Paul was REALLY helpful with migration issues.

Blesta is much cleaner than WHMCS less cluttered and faster to work with once you get over the learning curve of changing admin areas.

Only one little criticism it could do with a better text editor in admin that would allow linking text within paragraphs instead of having to insert HTML blocks, especially in the knowledge base functionality.

Over all though very happy with it.

Blesta is the core of our high demand hosting and marketing services business. The software is extremely well designed and reliable. Support is fantastic.

Highly recommended. I migrated easily from WHMCS via their import module. Blesta offers superb subscription and provisioning systems, easily expandable via plugins and modules, with anything possible via API calls. Pricing is great, way better than other competing systems, and the user interface is clean and well organized.

The only billing software for me!

Having switched a while back, I was terrified at first! Working in a new admin area is a daunting prospect. Every single question has been answered by technically capable people - which is why I moved to blesta to begin with!

Takes a little getting used to, but once you get used to it you realise things are placed logically and they aren't just fitting functions around ad space.... sorry I mean valuable partner deals 😝

In the time I've been a member, I've been made to feel valued as a customer! Things are advancing pretty quickly! There's new features/plugins to try out regularly! I'm yet to have an update break everything as well which is a novel concept in general last 10 years!

Blesta just works, the billing aspect is levels above anything on the market right now! Thanks Paul, Mike, Jono and Abdy for all your help!

Great software, but people skills are terrible. They are very quick to say their software never present an incorrect error and quick to blame server setup, but once the problem was sorted in live chat, which was great and easier! It then turned strange.

First, someone messaged saying the support ticket I created was to be closed and reaffirmed that the error was not at their end. I really do not need to keep hearing statements that their software is never at fault when technically it was blesta at issue.

Secondly not just that they are quick to blame the server and not even investigate, throwing possible causes which none was correct, and quickly irritated me. The error was that mod_rewrite was not installed.

I had to send screenshots of my server setup proving it was installed and that cpanel confirms that, and the issue would have to be dealt with by blesta developers as once again they confirmed what I already knew, mod_rewrite was installed.

Which to point out that cpanel comes with it install nowadays. They should know this, but they never asked about what contol panel I was using.

They then tried to blame litespeed.

In the end to correct the error we had to remove lines from htacces one file and delete one of their scripts files from where blesta was installed.

After this it worked fine, they really wanted to know what was the issue and we soon found out why.

Another script that runs from the main domain, the htaccess there was set up so that new installs go to the install file if the script was not installed. This is becoming more and more common as I have noticed a lot of scripts have install.php set as an index page to help first time users or less technically minded.

But due to this setup the index settings in the main domain,it overruled blesta htaccess. Hence why blesta was providing a "false" error about mod_rewrite not being installed, even though blesta team kept saying blesta don't show an error and for that error to be incorrect.

In the end, the error was in the htaccess file that was part of their install and not a server file or setup! As this was within files relating to blesta install then the issue and error were from their end nowhere else.

Blesta needs to take this onboard and sometimes work around it, without blaming another software or server setup. It looks better when you can admit the issue was on blesta's end, getting it fixed without getting into a blame game.

Keep in mind new scripts are being designed all the time, what happens when the next new script out there that someone uses within the same cPanel account, that may cause conflicts within blesta, blame them?

Thirdly because blesta did not like the way another script on the same cPanel account has their script htaccess file was setup, they asked what script I was using, when they realised what software it was it then turned into a conversation about how badly made the other script was and that they have copied their reseller discounts adding 2% on what blesta offers.

Eveyone knows every part of webhosting is a competition, I know other billing scripts that offer better rates then blesta and the other script put together. It comes across that blesta don't like it when other scripts encroach on them.

Once I said that I got reseller status with the other script without the need of buying an owned license unlike blesta why I would do to be part of blesta reseller, I never got any further replies.

In my eyes every script has their own way of running and using htaccess, every company is in competition with others in the same sector and there will always be new scripts doing the same or a better job, come on WHMCS and ClientEXE was around before blesta, blesta now is competition for them.

And finaly, if the two lines and file is not needed after install, and blesta runs fine without these, is there any need for the lines to be in the htaccess file at all and to remove the PHP file after install. Which to state a fact most software I worked with asks for the PHP file in question to be deleted after install as 1 is not needed and 2 can become vulnerable.

Update 19/10/2021: All responses for support since my review has stopped. I have been waiting 24 hours now and still no response on live chat or email. They have now blocked us, terrible just because I like another software more, and that I pointed out an error with their software and voiced my opinion. I would suggest if you want to have continued support with blesta that you don't say anything bad about them.

Update 15/11/2021: Blesta tried to have my review removed as part of the Trustpilot Content Integrity. Trustpoliot asked me for invoice, Blesta knows that they provide trials without invoicing. Blesta today tried to abuse this system, but Blesta forgets that it was on live chat and they email transcripts. I am now verified. Bad form Blesta Tut!

We have been working with Blesta for our new startup and Paul has been really good support of us to set up the complete platform.

I really appreciate his efforts and prompt response to help us in every way it was possible for him.

I am switching from HostBillApp and Blesta gave me 30% off an Unbranded License. It was fast and easy.

The Blesta support team is awesome, and I can highly recommend.

Excellent support and Excellent Team! I'm Happy with Blesta!

Feature-rich billing system with awesome support! They resolve my problem every time!

My Start with Blesta was pretty adventurous and that built a strong trust with them especially with Paul Phillips. He is a man of words and wish He will be just like that as a human but I wish He and his team to grow so that we can grow with them.

Been working with Blesta for years. Always fast, friendly, going above the call of duty support. Paul and his team have built an amazing product and clearly have a passion for what they do. The product is clean, well thought out, works as designed - providing consistent updates to enhance or add features. 5 Star Golden from the team at ParagonHost :)

Blesta gives me a great solution for manage my hosting and my customers, but the very best of Blesta is your team and his fast support. It is a very important thing when you need help. Thank you very much to Paul and all the guys in Blesta!

The product is stable as a rock. Their after sales support is top notch.

Everything about Blesta is incredible, from the support, to the fast responses on any issues that may arise, down to the software.

Good Software,

Quick and personal response.