Best Custom Boxes Reviews 40

My boxes turned out even better than I expected. The printing was sharp, the colors perfect, and the packaging was sturdy. The team stayed in touch throughout — really professional service.❤️❤️

The print quality blew me away — vibrant colors and clear details. The whole process was easy and stress-free. Thank you for making my brand look premium!

They kept me updated from order to delivery. The finished boxes look exactly like the mockups — clean, colorful, and precise. Couldn’t be happier.

I needed my order urgently and they made it happen. The boxes arrived on time, perfectly packed, and exactly as designed. Highly recommend for anyone who values good service.

My second time ordering, and the quality has been consistently great. Prices are fair and the team always makes sure I’m happy before shipping. Definitely recommend!

The design team was super helpful, guiding me through every step. My product packaging now looks amazing and totally on brand. Will definitely be ordering again soon!

The rep I dealt with (Sam) was very responsive and patient. He made sure every detail was correct before printing. Can’t thank the team enough for the smooth process.

We’ve tried a few other suppliers before, but Best Custom Boxes really stood out. The material quality is premium, and the print finish gives our products a professional look.

I’ve been using Best Custom Boxes for my small business packaging needs and they’ve never disappointed. Great team, reliable delivery, and products that always impress my customers.

I was a bit nervous about ordering online, but everything went perfectly. The boxes are strong, beautifully printed, and arrived ahead of schedule.

Our experience with Best Custom Boxes was deeply disappointing and unprofessional. We partnered with them for a specialty packaging project and encountered consistent failures at every stage — missed deadlines, poor communication, and product quality that did not come close to meeting expectations.

Even more concerning, after acknowledging these issues and agreeing to issue a refund, the company failed to follow through despite multiple reminders and written assurances. This lack of integrity and accountability speaks volumes about how they conduct business.

While their pricing may appear competitive, it comes at the expense of reliability, quality, and trust — three non-negotiables in any business partnership. What should have been a creative collaboration turned into a frustrating, one-sided experience that cost us both time and credibility.

We strongly advise others to look elsewhere for professional, dependable packaging solutions. Best Custom Boxes did not deliver on their promises and demonstrated a disregard for customer satisfaction and ethical business practice.

We ordered in April and paid in full, over $3000 for 10,000 boxes. So far we have received, 200. It is now October and we still have not recieved our order, just 'promises to deliver", "they are on their way", "shipping delays', 'your order was lost', 'we will refund', 'need management approval', etc, etc. Now we get no response at all. They are quite frankly, liars and at this point, crooks. Buy from them at your peril!

UPDATE to your response. We have been waiting 6 weeks for your 'review of the situation'. You still have all of our money and we have little or nothing to show for it. You do not answer our phone calls and have no updates. We stand by our review.

Do not trust these people! I have waited more than 7 months for my order, less than 20% have been delivered, 20% of those that have been delivered are so poor quality they can’t be used. They have used every excuse for not delivering from QA failures to no courier space to war in Pakistan. Untrustworthy and liars!

Been a customer since few years back, it was good to be back and to find out the staff didn't change and remembered me, especially Sam who is the man, helped me on my new project doing some good and efficient design work while being friendly and knowledgeable. Thx guys much appreciated.

Fantastic work, we really liked the quality of the material and the speed and service, they strictly met the deadlines, I highly recommend them.

I can only agree with recent negative reviews of this company. AVOID AT ALL COSTS. Trading Standards have been alerted. We ordered over 5000 boxes, less than half were delivered and more than half of those that were delivered had a misprinted web address on - even after they showed us a confirmed proof of the correct information. What followed has been months of emails & phones calls with every possible excuse from sick staff, holidays, warehouse shortages etc. In short, this is a modern day SCAM operation that will take your money and not deliver products. We have now opened a Small Claims Court proceeding and contacted trading standards.

Zack is a rockstar! He has ensured an easy ordering process and the custom boxes I ordered are perfect. Customers love the quality.”

Chris was very quick to reply and helpful in getting us everything we needed! The boxes turned out great! We will definitely work with them again!

We urgently needed custom rigid boxes with inserts, and Chris Tang, our sales rep, delivered exceptional service. His professionalism and efficiency ensured we received high-quality packaging within a week. The final product exceeded our expectations, and we highly recommend best custom boxes for all your packaging needs!

SCAM COMPANY – AVOID AT ALL COSTS.
Absolutely disgraceful service. We placed an order for 1,000 boxes on 25th July with a clear promise they would be delivered no later than 22nd August. What followed was months of lies, false promises, and zero accountability.

Every single week we were fobbed off with a new excuse – from “misprinted boxes” to “you’ll get them next week”, over and over again. When they finally bothered to deliver – on 10th November at 10pm, over three months late – they sent less than HALF of what we paid for.

As if that wasn’t bad enough, when we questioned the shortfall, we were told the remaining boxes had been “misplaced” and they’d be “reproduced and sent”. Then came the next email – on 17th December – saying they could no longer fulfil the rest of the order and would refund us for the missing boxes.

It’s now March. Still no refund.
They ignore emails. They ignore calls. And the rare times they do answer, we get the same pathetic excuse: “you’ll get it next week.” Lies, lies, lies.

This entire situation has caused major disruption to our business. We’ve been left chasing money we’re owed for a product that was never delivered.

Do not trust this company. They are unreliable, dishonest, and quite frankly operate like a scam.
I will be sharing this experience across every platform possible until we receive the refund we are owed.