Liars and Crooks
We ordered in April and paid in full, over $3000 for 10,000 boxes. So far we have received, 200. It is now October and we still have not recieved our order, just 'promises to deliver", "they are on their way", "shipping delays', 'your order was lost', 'we will refund', 'need management approval', etc, etc. Now we get no response at all. They are quite frankly, liars and at this point, crooks. Buy from them at your peril!
UPDATE to your response. We have been waiting 6 weeks for your 'review of the situation'. You still have all of our money and we have little or nothing to show for it. You do not answer our phone calls and have no updates. We stand by our review.
Reply from Best Custom Boxes
We appreciate your feedback and sincerely regret the inconvenience caused. However, we would like to clarify that we have been working with your company for the past 7–8 years and have successfully completed over a dozen projects together without any issue.
This is the first instance where a delay occurred, and it was entirely due to courier and shipping complications beyond our control, not due to any negligence on our part. We have remained in contact throughout the process and have already initiated your refund request, which is currently under review and will be processed shortly after the courier investigation is completed.
We value the long-standing business relationship we have built with your company and remain fully committed to resolving this matter professionally and to your satisfaction.