Avoid
Our experience with Best Custom Boxes was deeply disappointing and unprofessional. We partnered with them for a specialty packaging project and encountered consistent failures at every stage — missed deadlines, poor communication, and product quality that did not come close to meeting expectations.
Even more concerning, after acknowledging these issues and agreeing to issue a refund, the company failed to follow through despite multiple reminders and written assurances. This lack of integrity and accountability speaks volumes about how they conduct business.
While their pricing may appear competitive, it comes at the expense of reliability, quality, and trust — three non-negotiables in any business partnership. What should have been a creative collaboration turned into a frustrating, one-sided experience that cost us both time and credibility.
We strongly advise others to look elsewhere for professional, dependable packaging solutions. Best Custom Boxes did not deliver on their promises and demonstrated a disregard for customer satisfaction and ethical business practice.
Reply from Best Custom Boxes
Please don't say the We take genuine customer feedback seriously; however, this review does not reflect any verified transaction or communication with Best Custom Boxes. After carefully checking our records, there is no evidence of any order or correspondence matching the claims made here.
We consider this review to be false and misleading, as it does not represent the experience of our actual clients or our company’s standard of service. Best Custom Boxes has a long record of delivering quality products on time and maintaining transparent, honest dealings with all customers.
We urge the reviewer to provide verifiable order details if this claim is legitimate. Otherwise, we will treat this as a fabricated review intended to damage our reputation, and appropriate action will be taken to report it for removal.