Bensons For Beds - Staples Corner537 Reviews 240

The staff members were friendly, efficient and helpful. I had a straight forward purchase, but they were very easy to deal with.

Sanjay has great product knowledge and made buying a bed very easy

On the 22/07/25 I bought a mattress 150cm Matt artisan indulgence cr medium whiter in Staples Corner shop. On the delivery the delivery people and I realised the mattress was at least 12 cm smaller than the bed.
I went back to the shop the sales person told me there were 2 kings size mattress the English king 140cm and European king 160cm and my bed was the European one. I felt very confused because in the website the measurement is 150cm exactly like my bad. So for the second time i had a delivery and now the mattress is to big because the sales person did not believe me the first mattress was smaller than 150 cm and changed to 160cm.Now on the 22th of September i spoke to customer service on the telephone and they told me they could not do anything and told to go back to the shop. I did exactly that and the person that sold me and change my order to a bigger size told me i was lying told me I asked to change the size to 160cm and left the table. So i paid £1898.99 for a king size mattress had two deliveries both wrong and was left without any support and called a liar.

Very friendly and helpful staff, allowed you to look around without pouncing on you, once we had decided on a mattress the process with the salesperson was straight forward. I would certainly recommend Bensons for Beds.

The entire experience from the helpful, professional service I received from the staff at the Bensons for Beds Staples Corner branch, the frequency of email/SMS updates to the excellent delivery service from the super friendly and helpful guys that assembled my bed with such speed and efficiency was exceptional. They even put my head board on for me. They didn’t have to as it was not from Bensons for Beds. I was so appreciative for them to do that. It’s not often to receive faultless service from start to finish. Bensons for Beds, you nailed it! Well done & Thank you!!

I recently purchased a bed frame, headboard, mattress, and other items from Benson for Beds, and I couldn't be happier with the experience. The staff was incredibly helpful, providing detailed information on each product to ensure I made the right choices.

​The delivery was surprisingly earlier than expected, which was a huge plus. The entire process, from my initial visit to the final delivery, was smooth and easy. I'm very satisfied with my purchases and the excellent customer service I received.

The shop assistant was very helpful and knowledgeable. She gave us all the information we needed to make our purchase.

Comfortable bed and really good customer service. Delivery personnel polite.

I bought a bed in July with a scheduled delivery for 14th August. I even planned my moving date around this.

On 13th August, I got a call saying my mattress was damaged. The first customer service (CS) rep I spoke to was not helpful and could not give me any solutions.

I then called the store. The staff member there said, "It is not my business, I can't support, I am not the business owner." He was happy to sell me the bed but made it clear he wouldn’t help after the sale.

Thankfully, the second CS rep, Amir, was kind enough to arrange delivery of an air mattress while I waited for a resolution. The bed frame arrived on the 14th as planned.

The next day, I got another call telling me my mattress would not arrive until September. Now I have a bed frame taking up space, but no mattress to use it with.

Then, the third CS rep tried to put the blame on me, saying I had already been told the mattress was damaged, and that they could not process a refund until the bed frame is collected—which will take weeks.

So now I’m:

Without a bed to sleep on (just an air mattress)
Waiting weeks for a collection
Unable to buy a replacement because my money is tied up
Stuck with a large, unusable bed frame taking up valuable space
DO NOT use this company if you need a hassle-free moving purchase. They have no real care for customers once they’ve made the sale

Nice customer service, very helpful and explained thoroughly.

Amit is very helpful explaining everything in details

Very good service

The service is phenomenal and the communication spot on.

Originally my delivery was going to arrive a week later, but now it has been moved to 2050!!! Yes apparently waiting for 25 years for a mattress I have paid for in full.
Disgusting that I have taken a day off for this delivery and now no one can rectify it and I now have to wait 3 weeks for the delivery.

Although we have yet to have the bed delivered, the service we received, from Bensons at Staples Corner, was excellent.

Excelent service from Fatima the sales executive

The shop assistant gave us time to go round all the beds in the store and he was there if we needed him . the store.amazingly displayed which was easy to walk around the store. I will always recommend answer for beds.

Great customer service form Sanjay in store in Staples corner - went above and beyond to ensure we were making the best decision in terms of our selection giving plenty of tips re support, design etc.