Incredible scent and great products, speedy delivery. This batch seemed to be slightly less scented than my previous one which I found a little disappointing as I love the scent so much!
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About Bamford
Written by the company

About Bamford
Bamford was founded on the belief that we need to be more mindful of our connection to the earth; to live consciously, in harmony with nature, and to respect the land that provides for us.
We craft considered clothing and homeware; natural skincare, bath and body collections; and provide nurturing experiences that inspire our community to be more connected: to their bodies and minds, to others, and to the environment.
Everything that we do, make and craft is informed by a desire to be mindful of our footprint and create in an ethical and sustainable way.
Contact info
Bamford Ltd, 19 Mossop Street, SW3 2LY, London, United Kingdom
- 01608692861
- guest.services@bamford.co.uk
- www.bamford.com
Replied to 73% of negative reviews
Typically replies within 24 hours
Defective product, yet again. Dreadful customer service.
Yet again the plunger is defective on my 500ml Geranium Hand & Body Wash. This has happened several times before, which at £48 a bottle is unacceptable. I complained last time around... which was a tedious and rather frosty experience, eventually they sent out a few replacement plungers, one of which didnt even work. I won't bother complaining this time, there are plenty of other high-end brands to choose from. Shame as I quite liked the product otherwise.
UPDATE - 22/10/2025: Against my better judgement I sent an email to the address in their cut & paste response below. I spoke (over email) with someone called 'Hermione' (not entirely sure if it was a real person or not). They confirmed that they were aware that there is a problem with the plungers... but declined to assist me further. So that was a waste of my time! Oh well.

Reply from Bamford
A spa experience as a birthday gift
I bought gift vouchers for my son and his partner as a birthday gift and I am very pleased with the presentation a smart card with the vouchers attached also the arrived very promptly
I do like the geranium body and hand…
I do like the geranium body and hand soap and hand cream. They look smart in my bathroom BUT the aroma is just MINT to me! Maybe my sense of smell has diminished I don’t know but I do not smell geranium at all. The quality is good and it is gentle so I have bought a refill pouch.
Quality, reliable and unique product
I have never found an aromatic oil that refreshes me as your geranium oil does.
It was delivered as promised, without fuss.
Thank you
Poor
Poor, disappointed in a luxury brand when dealing with my query. I will not buy any of your products again

Reply from Bamford
Addicted to geranium hand and body wash.
Love the geranium hand and body wash! Have to pour it into my bath every evening. Highly addictive!
Hadn’t heard of Bamford bought some in Guernsey, so looked it up, good product
I bought some Bamford products in Guernsey last year, men’s products husband loved the product. So I googled it as quite honestly I’ve never heard of the name before.
Beautiful area
Beautiful area. Smart organic food choices. Exploring your own country wise with global warming. Loved the real yoga guru without being fashionista. He loves his food too. Fox at Oddingtom delightful.
Easy to order online
Easy to order online. Rapid delivery. Beautifully packaged and done with great regard to the environment. The biodegradable pouch refills are a great idea. The Bamford product are superb too, of course.
I refused the shipment as it arrived…
I refused the shipment as it arrived and the contents had been opened and leaked

Reply from Bamford
Really good experience ordered arrived…
Really good experience ordered arrived quickly. Well packed and in perfect condition. Thank you.
Great Products.
I ordered some items from the Geranium range which were promptly delivered. However, one item was delivered in lieu of one I ordered. The matter was dealt with efficiently and promptly - thank you! These products are really lovely to use and great to present as gifts.
Incredible scent and great products
Incredible scent and great products, speedy delivery. This batch seemed to be slightly less scented than my previous one which I found a little disappointing as I love the scent so much!
The best massage I’ve ever had
The best massage I’ve ever had. Sophie was simply amazing. And the location is beautiful. Couldn’t recommend more highly
Helpful respectful professional as always and thank you 👏👏👏
Helpful respectful professional as always
Special luxury for a special occasion.
I ordered hamper for my sister's 80th birthday. It was delivered on time and she is thrilled to have the contents just for her rather than, as has frequently, been the cast her purchasing them for others!
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