Auto Parts Warehouse Reviews 303

Called to see why my package had not moved or processed in 3 days. When contacting customer support the message said sorry we are unable to talk to you and take calls at this time please email us. Which I did and to this day(week later) still no reply?
So I called back and when option to order came up I hit that and low and behold they are still taking orders! Can't help with customer service but yet we can still take your money.My package said Monday the 27th and today is Monday the 27 th and I just tracked again and now its. Projected date is the 30th ...yet it took them less than 30 minutes to yank the money out of my acct. I hope I even get the part now? SMH

Non existent customer service. You can not return core for deposit refund. The part they sent did not work. This is NOT @ “hassle free “ experience. By far.

worst place I have ever ordered parts from. First of the parts came in a bag and the boxes inside were somewhat crushed. We installed 4 oxygen sensors on a Porsche that was running OK but had a eng. check light on.
The car will not run now and all 4 sensors show a code "Low voltage"
Ok so I called to order replacements this time Bosch. Got a guy in probably Bangladesh who was no help.
I requested a RMA so I could get a credit or refund 3 TIMES now 3 weeks later no response.
So now after 2 weeks I have an RMA # but shipping authority 5 days later the Fed X label and shipping label with bar code is sent by e mail. It will not print I've tried every which way so I can't ship parts back for credit. These guys can't even handle returns of bad parts.

Love it here. Always come back

I ordered a tail light cover for a 91 Toy truck which I thought was coming UPS- it turned out to be USPS. When I finally got it there was no receipt inside the box. So i went back to my original order and was stonewalled there. I replied to them that I hadn't received reciet and got a " message NOT delivered" What are these guys? A bunch of Jr. High junkyard bums?

Trying to return an item is a nightmare. I filled out the on line return
form and never received a response. I called the customer service
line twice to get help. both times they said they emailed my RMA number but it never came through. I even tried 2 different email
addresses. After about 5 attempts nothing ever came through but
amazingly I did receive the customer service survey emails at both
emails.Of course I filled them out accordingly. I did receive a verbal
RMA number and a return shipping address. I keeping my fingers crossed hopping to see a refund someday. If not my next email
will be to the BBA.

I tried to buy a CAPA hood for my daughters Honda civic - Looked to be a good price - Said it was in stock when I ordered it at their online website - only to get an email two days later it was out of stock. So, I called - ; The customer service rep XT4002 was very nice - she said there were 23 in stock, so i ordered it on the phone and used some APW points - not bad. Problem was I checked my email two days later - no receipt , so i called again - rep said it was out of stock..Complete waste of 6 days for me and my daughter cant drive her car without a hood. Ordered on ebay - BOO APW

very helpful replaced parts that were shipped wrong because of my information .

Good prices. Quick delivery. Everything I got fit perfectly.

In all very satisfied.

Sent a part back a month ago and still have not got a credit. They sent me wrong parts for my truck two times.

I had a problem with damaged radiators, possibly in shipping. APW stepped up and took care of the issue. Its a pleasure dealing with a standup company that backs up their products.

I have been purchasing several items for different vehicles that I have ford and dodge. I have been using their services for about 10 years. Products good quality at great price. I have not yet had any issues with a bad part. I will definitely continue purchasing parts for my vehicles through them. Thank you

I wish that the points u earn don't expire so fast other wise apw is a good company price is so so.they can speed up shipping the parts to u other wise they are outstanding and the parts always correct

Easy selection easy to purchase for exact same replacement items and accessories to add

AS a constant customer I Purchased a finder for my 2016 Toyota highlander that was not directfit. I was refunded $135 but $25 was taking out of my refund because of so call discount. The $25 was not a discount but the money I earned through several purchases. It cost me $1000 dollars to paint the car. Who's going to give me that money back?

good prices and reasonably quick shipping, but I have a wholesale account and need to submit a resale certificate EVERY TIME I PURCHASE, and the fight for the sales tax exemption. Why dont you keep my info on file like every other company I do business with? In addition, when you call customer support you get a foreigner that speaks crappy english EVERY TIME. Why cant an American company hire Americans?

No problem with the parts..Turned out it was an electrical problem.
Great service.

Been dealing with y'all for a long time y'all have always took great care of me. I tell all my friends about y'all just keep up the good work.

I've been shopping auto parts warehouse for several years now and have always been very satisfied with the turn around time of the parts I've ordered and the quality of the parts when I received them