Despite coming all the way from Australia my latest order arrived in less than a week. The fact that this is my third order in as many months is a good indication as to how much I like the brand. Bei... See more
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Company details
About aussieBum
Written by the company
From one man’s dogged dream into a men’s fashion icon
Pushing boundaries.
Inspiring self-belief.
For more than 24 years, aussieBum has been winning over customers with our game-changing, premium quality men’s underwear, swimwear and lifestyle apparel. Designed and despatched to our loyal customers over the world from our HQ in Sydney, Australia.
Born on Bondi Beach and selling from the trunk of a car, we now sell to over 150 countries worldwide. With a commitment to quality, style, and comfort, aussieBum has cemented its position as a leading name in the world of men's underwear. Every piece of our men's underwear range is designed by our owner, Sean Ashby. One of the hallmarks of aussieBum is our unwavering commitment to offering a wide range of comfortable men's underwear options to fit every body shape. We believe that everyone deserves underwear that not only looks great but also provides maximum comfort throughout the day. Embracing diversity, we have meticulously designed various styles to suit different preferences and body types.
"If You Doubt Yourself, Wear Someting Else"
Contact info
2040, Leichhardt, Australia
- +61 2 9560 2626
- support@aussiebum.com
- www.aussiebum.com
Replied to 92% of negative reviews
Typically replies within 2 weeks
Delays, shipping error and slow customer service
My rating is due to a significant delivery delay and the later return of my parcel to the sender because of a shipping address error.
Afterwards, I was informed that some of the items were discontinued and could not be sent again in a second shipment.
The whole process has taken far too long, with very slow responses from customer service. As of today, I’m still waiting for the store credit for the discontinued items.
Overall, a disappointing experience that could be greatly improved with faster communication and better order management.
A good all round experience
Alway a good all-round experience from ordering to delivery
Without any problems...as always
Well made comfortable look good and fit…
Well made comfortable look good and fit well
Rather longer waiting time
The package is nice and order is correct. It takes rather long time to be delivered to Hong Kong though.
Size larger than label 😖
Great underwear as always
Great underwear as always. Love the design and fit. I order a size up because they come up small, that way they are a perfect fit. Arrived quickly considering they came from Australia.
I received a broken item where the…
I received a broken item where the stitching had come undone. I contacted their support team several times by email. After two weeks, they sent me a generic response saying I could return the item myself, taking on the risk of shipping and the return costs.
I replied that it’s their responsibility to provide a warranty, as the item was clearly defective upon arrival.
Really disappointing and user-unfriendly experience — not only did I wait over three weeks for the delivery, but they also refused to provide a proper return solution.
I already sent you guys an email…
I already sent you guys an email explaining that my order came wrong. The swim briefs clearly don’t match the size I bought. So far, no one from customer service has reached out to help me with this.
Easy to order and just sit back and…
Easy to order and just sit back and wait for it to arrive.
Durability for years and years!
I've worn AussieBum for 20 years, and I will never wear any other underwear! Best comfort, style an exeptional durability!
Repeated Order Errors and Stock/Service Concerns
I have placed three orders, and all three times there were incorrect items. Although replacements were sent to me each time, once the replacement item was still incorrect. The customer service response time is moderate, with the longest wait for a reply being nearly 10 days, and the fastest being about 3 to 4 days.
Additionally, many items are out of stock in size XXL. Could you please let me know when they will be restocked?
Efficient Delivery & Comfy product
Efficient Delivery & Comfy product
I was surprised how fast the delivery was, had expected a much longer wait. Product was very comfy and looked great, considering another order while the sale is running.
Fast service, quality products
Delivery was prompt. The products are good quality at an amazing price point.
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