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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brand for its product quality, interesting designs, and comfortable fit. Many appreciate the wide variety of styles and options available, as well as the frequent sales and new product offerings. Consumers also highlight the fast and reliable delivery service, especially considering the items are shipped from Australia. People also appreciate the professional and helpful customer support service. In particular, consumers mention the company's responsiveness in resolving issues, such as replacing stolen orders or offering gift vouchers for items that didn't fit. However, a minority of reviewers have expressed concerns about sizing inconsistencies and a perceived decline in product quality.

Based on these reviews

Rated 4 out of 5 stars
Verified

Despite coming all the way from Australia my latest order arrived in less than a week. The fact that this is my third order in as many months is a good indication as to how much I like the brand. Bei... See more

Rated 4 out of 5 stars
Verified

I received my order in a pretty timely fashion. When it arrived there had been one small mix-up - one of the items I'd ordered was incorrect, the wrong design from within the same range as the item I'... See more

Rated 4 out of 5 stars
Verified

Deliver was fast, especially given the distance across the globe. The Sunny Jam Tee is great. Nice and cool, with plenty of great compliments. I would have given five stars, but the Cabin Comfort j... See more

Company replied

Rated 4 out of 5 stars
Verified

Great products, speedy service, comfortable and stylish. On phone the website is a little erratic and the only reason I knocked a star off is because the labels at the back irritated my skin so I h... See more

Rated 5 out of 5 stars
Verified

From ordering to delivery took 5 days. Absolutely amazing to select my stuff, pack it, ship it from Australia to UK and delivery to my letterbox in Lonfon so damn fast. Smooth as silk now regarding c... See more

Rated 5 out of 5 stars
Verified

The best boxers I've ever bought... impeccable customer service, two boxers were missing from my order and they delivered them to me in a week. I'm writing from Italy.

Rated 5 out of 5 stars
Verified

Absolutely love my Aussiebum underwear. So many options, styles and fits. I love the most Cotton 2.0 with the roomy, yet supportive pouch. Always find good sales and new product offerings. Quick and... See more

Rated 3 out of 5 stars
Verified

I feel that your product was delivered quite late, and the swimwear sizing from the test version does not match the information on your website. When I received the actual item, it was rather disapp... See more

Rated 5 out of 5 stars
Verified

Aussiebum underwear what else was so glad you got seamless tech 3.0 back in stock was waiting for black thanks still waiting for more colors in the freedom line bamboo is the best for comfort au... See more

Rated 5 out of 5 stars
Verified

Fantastic product , at great prices and the shipping was incredibly quick to the uk. Literally a week. Great company and service second to none and underwear perfect. Be wearing for years. Shame you... See more

Rated 3 out of 5 stars
Verified

Unfortunately, the Swiss authorities have once again charged me VAT and handling fees amounting to CHF 20.75, even though aussiebum claims these charges have already been paid. It seems this issue can... See more

Rated 5 out of 5 stars
Verified

Considering the items come from the other side of the world ie Australia delivery is reasonably quick which I am impressed with . Keep the good work up ! Of course there is an extra delivery charge ,... See more

Rated 5 out of 5 stars

I have owned the AussieBum Cotton Soft jocks for about 4 years and they are comfiest jocks a guy could own, However this statement is true for the plain coloured variety, I also bought 4 different... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast and reliable delivery (even from so far away) of great product(s) -- I bought four of the same design, same size but different colours. The sizing is right for me but I did go up a size as in gen... See more

Rated 5 out of 5 stars

Product designs are very interesting. Quality and durability of underwear are decent, and could be improved slightly, but the price is very low, so all things considered, it's a good deal for underw... See more

Rated 5 out of 5 stars

I was surprised at the super-duper speedy delivery and even more impressed with the way they were packed. The items themselves are such a comfy fit and look amazing. The material feels of high quality... See more

Company replied

Rated 5 out of 5 stars
Verified

The Customer Support service was very professional and helpful. The shipping was not so great, much slower than expected, a negative point that can be improved. The Express delivery worked fast. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

Each time I order, underwear comes quick. It always fits nice, washes well, and wears well. Shorts run small, as the ones I received for free gift do not fit, but everything else is great. I now own... See more

Rated 5 out of 5 stars
Verified

Part of the order couldn't be fulfilled but you were very clear about it and about a refund or credit which I appreciate.

Rated 5 out of 5 stars
Verified

Five Stars All The Way Super fast delivery to me in The U.K. the three pairs of swimwear that I purchased are superb and are of very good quality I would most certainly recommend the seller f... See more

Rated 5 out of 5 stars
Verified

After the local courier delivered my order to the wrong address, AussieBum was quick to replace it. Thanks AussieBum for great customer service!

Rated 5 out of 5 stars
Verified

The delivery was fast, price was great, product quality declining, sizing is off. The xl jocks left no room for my junk. Very disappointed! I’ve been wearing assbum for years.

Rated 3 out of 5 stars
Verified

Cheap material from China. I've ordered it many times before, but I'm disappointed the second time. The fabric is so thin you can see through it. Not Aussie quality. A waste of money!

Rated 5 out of 5 stars
Verified

As always, great products and fast shipping. At Aussiebum, you always get sexy packaging for your " big package" :D

Rated 5 out of 5 stars
Verified

Very quick delivery, great quality, reasonable price and fit perfectly. Couldn't ask for better

Rated 5 out of 5 stars
Verified

I've been an aussieBum customer for 15 years+ The brand consistently bring awesome product (that make great & appreciated gifts) and content to market.

Rated 5 out of 5 stars
Verified

Great products to choose from and great quality. Very comfortable and very pleased with the material. Fast, speedy delivery. I have ordered many products from AussieBum and I am always pleased with th... See more

Rated 5 out of 5 stars
Verified

Easy to order, pay and pretty much arrives as indicated or early.

Rated 5 out of 5 stars
Verified

I love aussiebum underwear, they are a great fit, feel really comfortable and always delivered fast.

Rated 5 out of 5 stars
Verified

The order process was very easy. Communications for company were quick. Delivery time was quick.

Rated 5 out of 5 stars
Verified

The items arrived very quickly from Australia in just a bit more than a week to Germany

Rated 5 out of 5 stars
Verified

Great product, great price and great fit. So happy that I just reordered my favourites.

Rated 5 out of 5 stars
Verified

Always a fast service! Never a complaint about the quality

Rated 5 out of 5 stars

My order arrived today and after getting home from the office I decided to try them on, and OMG!!! The pairs of underwear I've received are so comfortable. I even got two jock straps and surprisingly... See more

Rated 5 out of 5 stars
Verified

I was worried when my package didn't arrive, but you quickly checked the situation and contacted me, which was very helpful. Your company's underwear, which is made by such wonderful staff, is my favo... See more

Rated 5 out of 5 stars
Verified

Ordering online was simple and delivery was earlier than expected. The underwear I received look great. My only problem is they are slightly too big. I will need to order a size down next time I order... See more

Rated 5 out of 5 stars
Verified

The website is extremely well-designed and user-friendly. Products are of high quality and well-designed. Unfortunately, import tariffs make it less cost-effective than other locally accessible pro... See more

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Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Swimwear Store
  4. Underwear Store

About aussieBum

Written by the company

aussieBum

From one man’s dogged dream into a men’s fashion icon

Pushing boundaries.

Inspiring self-belief.

For more than 24 years, aussieBum has been winning over customers with our game-changing, premium quality men’s underwear, swimwear and lifestyle apparel. Designed and despatched to our loyal customers over the world from our HQ in Sydney, Australia.

Born on Bondi Beach and selling from the trunk of a car, we now sell to over 150 countries worldwide. With a commitment to quality, style, and comfort, aussieBum has cemented its position as a leading name in the world of men's underwear. Every piece of our men's underwear range is designed by our owner, Sean Ashby. One of the hallmarks of aussieBum is our unwavering commitment to offering a wide range of comfortable men's underwear options to fit every body shape. We believe that everyone deserves underwear that not only looks great but also provides maximum comfort throughout the day. Embracing diversity, we have meticulously designed various styles to suit different preferences and body types.

"If You Doubt Yourself, Wear Someting Else"

NEW
SALE
UNDERWEAR
SWIMWEAR
ACCESSORIES

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars
Verified

Delays, shipping error and slow customer service

My rating is due to a significant delivery delay and the later return of my parcel to the sender because of a shipping address error.

Afterwards, I was informed that some of the items were discontinued and could not be sent again in a second shipment.

The whole process has taken far too long, with very slow responses from customer service. As of today, I’m still waiting for the store credit for the discontinued items.

Overall, a disappointing experience that could be greatly improved with faster communication and better order management.

October 21, 2025
Rated 5 out of 5 stars
Verified

Great underwear as always

Great underwear as always. Love the design and fit. I order a size up because they come up small, that way they are a perfect fit. Arrived quickly considering they came from Australia.

October 20, 2025
Rated 1 out of 5 stars

I received a broken item where the…

I received a broken item where the stitching had come undone. I contacted their support team several times by email. After two weeks, they sent me a generic response saying I could return the item myself, taking on the risk of shipping and the return costs.

I replied that it’s their responsibility to provide a warranty, as the item was clearly defective upon arrival.

Really disappointing and user-unfriendly experience — not only did I wait over three weeks for the delivery, but they also refused to provide a proper return solution.

October 21, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

I already sent you guys an email…

I already sent you guys an email explaining that my order came wrong. The swim briefs clearly don’t match the size I bought. So far, no one from customer service has reached out to help me with this.

October 21, 2025
Rated 4 out of 5 stars
Verified

Repeated Order Errors and Stock/Service Concerns

I have placed three orders, and all three times there were incorrect items. Although replacements were sent to me each time, once the replacement item was still incorrect. The customer service response time is moderate, with the longest wait for a reply being nearly 10 days, and the fastest being about 3 to 4 days.

Additionally, many items are out of stock in size XXL. Could you please let me know when they will be restocked?

October 16, 2025
Rated 5 out of 5 stars
Verified

Efficient Delivery & Comfy product

Efficient Delivery & Comfy product

I was surprised how fast the delivery was, had expected a much longer wait. Product was very comfy and looked great, considering another order while the sale is running.

October 19, 2025

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