Norman Craggs

Deliver was fast, especially given the distance across the globe.
The Sunny Jam Tee is great. Nice and cool, with plenty of great compliments.
I would have given five stars, but the Cabin Comfort jammies are somwhat shorter than expected.
Edit; Cusomer service was excellent in resolving the issues raised.

We went to look for something else, but ended up buying a new bed set. Nathan in the bed department was very knowledgeable, helful, patient, and worked with us to get what we wanted.

Easy to book the visit. Prompt and polite engineer. Would be 5* but no call half an hour before visi, and replacement part failed within the hour. New visit arranged.

The cover is reasonably solid, but is not well designed.
There isn't a vent and so even a light breeze will cause the cover the 'billow' and lift, a stiffer breeze will have it away.
It get pools of water when it rains.
In effect, it's a good dust cover in nice weather.

The delivery was fast, with updates on progress during the process. Also, the change of the free gift from mug to water bottle was a good move.

Quality books and relatively fast delivery. Order was of two books that were despatched separately. Turned out perfect as each was able to be posted through our letterbox.

The ordering was quick and painless with the order received all OK.
The only reasons the pop-up snowman has 4* instead of 5* are; It's a tad unsteady, especially in any wind. Also the snowman is held down by three mini-bunjee hooks. The base is segemented in 3, but the snowman frame is in quarters, so the fasteners don't line up. Swapped base for a concfete block fitted with 3 eye hooks and all sorted for a great outdoor Christmas figure.

I needed a replacement for an old sweatsuit, now worn out. Price, service, and delivery very good. Good sweatsuit for working out. Would have been 5* but fit of new suit is a tad more generous around the waist and hips than previous one (I haven't lost that much weight).

The quality of the print was impressive, with plenty of contrast. The A4 size lookedreally good on a plain Costco party cake.
The delivery was very fast.
There are just 3 issues that stopped a 5* review.
Your picture has to be sent by a seperate email, instead of uploading along with the order.
The delivery of our A4 print was inside a relatively massive box which was left on the doorstep without ringing the doorbell (this seems to happen with the delivery company used).
Also, there could have been a 'do and don't' sheet with the print (they absorb moisture from the cake and can wrinkle if left etc)

This is would have been a 4 star review, but one-star events part-way through the holiday drops it to a two.
My wife and I took a week in the RIU Funaná in the middle of October to celebrate our 40th Wedding Anniversary away from it all in the sun.
Everything started out perfectly. The flight out was very good, with TUI doing things right. The coach transfer, check-in, and hotel room were also good. It should be noted that the hotel feels slightly ‘tired’, but work was going on the re-vamp the grassed areas.
Cape Verde does not have a lot of tourist attractions, but that makes it perfect for a quiet getaway. It seems to have a reasonable climate; usually being in upper twenties during the day, and lower twenties during the night. It can rain, and it was cloudy some of the time. When the sun is full you get a tan very quickly.
The staff at the Funaná were very good, being very attentive in the dining rooms. The quality and range of the food was also very good, but somewhat ‘samey’. The ‘themed’ restaurants varied from very good at the Kulinarium ‘a la carte’ restaurant to mediocre at the Mandalay Asian restaurant, the latter being more like an ‘all you can eat’ in the UK. In both cases we arrived at the advertised start time to find most others already there, and well into their meals.
The ’animation team’ were unbelievable. They would appear at the poolside for various activities, then change into other costumes to promote an evening activity, then perform for hours on the main stage. The only issues were the usual high bass used around the pool, and the ultra-bright backdrop screen on the stage that made some performers into silhouettes.
The pools were good and not very deep, getting even shallower near the steps. It is far too shallow for any diving, so be aware. There were plenty of sunbeds both at the pools and the beach.
The beach is a 400 metre walk along the rear perimeter, past the sister hotel. Although there is a bar set amongst the palm trees, there are no toilet facilities. For those, you need to head back halfway to use the facilities just inside the sister hotel rear gate. The beach itself is very spacious with lifeguards patrolling and setting the ‘safe’ flags. On the way to the beach, you pass the turtle conservation centre where they relocate turtle eggs until they hatch and then release in a safer environment.
However, after four days we both had tummy upsets with some diarrhoea; not bad enough to keep us in our room, but we didn’t venture far from the hotel. In conversation with other guests, it seems there were many dozens of others similarly affected. The hotel reception was totally unhelpful, and indicated they were unaware of any other gusts having problems. It is worth noting the hotel shop did not stock any medication for such events. The TUI rep was just as dismissive when we mentioned the issue to her; denying she was aware of any problems, despite us knowing other guests who had raised it. The rep did say, if we thought we had food-poisoning, there was a doctor ‘just round the corner’. It didn’t seem that bad to us, although one guest apparently spent hours in hospital. Having said that, with no real improvement after three weeks, my wife went to her GP, to be diagnosed with E-Coli. One holiday present we didn’t want!

Not that fast in turning the order around. Parcel tracking was a waste of time as parcel arrived before notice of being despatched. Then pestered with unwanted promotion emails.
Still, order arrived safe and sound and reportedly works ok.
Update - Had an issue with the product and the company were very efficient in their response. Trying to get a short video to show the problem was difficult.

This is an additional review to a more general one already done.
Windows: The outward design is light and pleasing. Having had them 'installed' for 6 months they are actually badly desgned and poorly constructed. The 'latch' setting is a hit-and-miss affair that does not use the side bolts, but a single sliding catch in the centre below the handle. This is often impossible to set. You can see the side bolts slotting into free air from the outside. Now, it may be just ours, but a company as 'professional' as Anglian should be able to standardise production, but the handles rub the edge of the widow and will inevitably wear a groove, and catch a hand or two in the process.
Also, as other maintenance is carried out at high level we are finding the wood-grain finish chipped off during installation. It does not seem to be anywhere near as sound as our conservatory, from another company (MUCH cheaper).
Front Door: Again after six months use. The handle has to be lifted whilst locking, so something isn't right. Also door has dropped, sagged, on the lock side so now wearing the draft strip and almost catching the frame.
It's up to you, but I would look somewhere else for better design, harder wearing, better functionality, and certainly far cheaper.

The update here is that replacing the replacement window (I know it sounds odd, but read the rest) has failed yet again (total of twice). The replacement was not even ordered, again. Then told three months before it can be sorted. Their complaints proceedure says 14 days for visit, and then 8 weeks to resolve. Now on to the original review.
Our experience is a very mixed bag, going from very good to appalling.
We had 13 windows (one a bay) and a front door.
Pre-sales:
Salesman good, no overt pressure, but it isn’t easy choosing a door pattern and colour in half an hour. But it was patently obvious Anglian work on a tiered commission basis that harks back to the bad old days of shadey double glazing salesmen.
Inspection:
Very good engineer who knew his stuff. He saw and corrected some errors. As we need our letterbox to take A4 packages we asked the size of the letterbox. It took a call to a colleague fitting a door on another site to actually measure one. It does take A4.
Communication:
Up to the second day of installation there were numerous calls and an engineers visit to check if things were OK etc. Then it stopped. It felt as though ‘we have you hooked so no need to keep you sweet.’
File of documents sent through prior to start of works detailing the contract. Some of it you need to know the lingo to understand. I won’t even get into the poor designation leading to door being supplied with the glass on the left instead of the right.
Later paperwork with the bill included a poor copy of a poor fax of a poor original.
Fitting:
Here it started to go downhill very fast. On the first day we had a fitter and his mate. Both very personable. Dust sheets put down, but sparse and certainly seen better and cleaner days. First day only, the mate offered to vacuum up the mess, but didn’t ask if he could use our vacuum, which found he did use. Next three days, no vacuuming at all, and no mate. Fitter said the contract was to fit PVC cover boards, not the replacement window boards we ordered. Not clear contract details, but sorted.
Bay window boards fitted like a dog’s hind leg. Together with incorrectly fitted jointing strips. ‘it’ll be OK when the glue sets!’
Most beading poorly fitted (factory?) making sharp edges at the corners. At no point did the fitter ask if the units were what we ordered. Should have done as they had supplied the wrong unit for the kitchen, which he fitted before we saw the error.
Finishing quality:
Anyone who is not DIY would have been left with a very poor finish as the fitter relied very heavily on decorators caulk and left damaged plasterboard with most sill replacements. No filler or paint in sight.
The fitter didn’t check the windows operated correctly as we had to get the engineer to sort a few issues at a later visit.
Getting the faults sorted:
As we kept back 8% of the bill due to the kitchen window, they ordered a replacement and arranged for it to be fitted. Found the fitter doing the job sitting on the kitchen sink with his boots in the sink!!!! He also seems to have dropped the unit prior to fitting, marking it badly, but didn’t say a word to anyone (he cursed at one pont when he dropped it on his foot)! Damaged or not the unit has a part missing that means it is far from windproof. Didn't see the fault until having paid cheque for balance. New window required.
With communication now being larely one way, getting issues sorted is dire. The company computer system seems to have a Dickensian operating system. It sends out a simple booked visit hidden in dozens of mostly useless questions and statements. We had numerous ones contradicting each other.
The kitchen window is still on-going with customer service saying the replacement was in the warehouse and ready for fitting, but in reality (finally got someone who know his job) the second replacement had not been ordered. Probably this was down to seeing the first replacement order and thinking that was it.
Now waiting for new date for replacement window, new bay window boards, other bits and pieces including showing them the dented top edges of the tilt and turn windows.
All in all the company feels to be top heavy, doesn’t provide all relevant tools to fitters (such as industrial vacuums, clean and suitable dust sheets) and doesn’t keep a close eye on quality control, including padding for transporting the units to site.
For the cost of the contract they were woeful, no, actually at half the price they were woeful.

Having had a Knolo Cloud 1500 mattress for the last seven and a bit years, and reasonably happy with it (eventually developed dips and hump), we ordered an identical replacement during the lockdown. The order confirmation gave an estimated delivery date. We heard nothing more and waited for delivery. No Mattress! Late in the day contacted FWH to be told they could not deliver for another week, but the mattress was in the store room. Very poor customer service!
Delivery then happened as re-scheduled. Then it got interesting; The new mattress was, in theory, identical to our previous one. It turned out to be much softer, smelled of an odd chemical for a week or so, seemed less well put together, and developed a central 'hump' within weeks, which the old one took years to get.
Initially we suspected we had been sent a previously returned item, and contacted Customer Services accordingly, to be told FWH do not do this.
Repeating the complaint of quality, weeks turned into months with delays and lack of contact.
At one point Customer Services said they had tried many times to ring over the previous weeks. On giving our landline number they called my mobile, which had not received any calls from them previously (?!?).
They would not do anything further until an independent inspection was carried out, to be paid for by us.
Inspection was a waste of time with only 'severe' faults looked for (broken springs, or dip greater than 25mm), and not concerned about comfort, premature ageing, weak springs, etc. or time from new.
FW now saying "that's it!" ... Not yet!
Will never use them again! Shame, they have been so good in the past.

I ordered Under Armour compression leggings and top, which are superb, especially in showing the areas that require some fat-fighting. The order was slightly delayed, probably due to Covid. I would have given five stars, but the delivery included a mug, a huge mug, as a freeby. It sounds silly, complaining about getting something for free, but the option for a more appropriate water bottle (or nothing) would be better.

Packed well and delivered in time. I would have given five stars but for the late despatch. That could be down to the pre-Christmas volume (plus the lockdowns etc) but it was a few days from order confirmation to desptach confirmation.

The level of protection is good, but the constant push of other services is a real pain.

It would be best to write this after joining, but the first interaction is too disturbing.
Along with a number of neighbours, I received an unsolicited letter proposing the local website. It was stamped, not franked, and on good quality paper, so there's money behind the system.
The letter was contstructed as though from a neighbour who was named. On checking, that neighbour had joined previously, but knew nothing of the letter 'in their name'.
Therefore Nextdoor seems to have blown a massive hole in data protecton legislation. This seems to be bourne out by other posts about the company; and indeed, despite sayng its free etc, it is a business.
Engage at your peril.

I only ordered a replacement rubber ferrule for my walking cane, but the order was with me in three working days.
The tracking system could be tweaked as the email saying it was despatched was sent a day before the Post Office tracking said it had been collected.
Overall I would not hesitate to use them again.

We had a family holiday in Florida that involved hiring a villa.
Things that went wrong;
1. The plane was over an hour late taking off due to an air-con fault that meant we were locked in the aircraft in 'hot' conditions.
2. The flight was also hot, or freezing cold, due to the air con again.
3. Due to the late take-off theree wasn't a 'pad' to take the plane so we again waited in a locked aircraft for over an hour in the Florida heat.
4. The original booking confirmation, and all subesequent paperwork that signalled changes, said to collect the villa details at the Florida Welcome Centre, as has been almost indutstry standard for years. When the final confirmation details came through that information was still there. What had changed, with no other indication, was a line added in the middle of the paperwork that the villa information would be handled at the airport. Hence we, as did others, arrived at the Welcome Centre in the dead of night, to find nothing there, not even a note to say the system had changed.
5. There was no attempt to contact us, even though they had our email and mobile details. Even the following day we had to make the effort ot make contact with the rep. The appalling thing was they said they had wondered why so many people had not collected their information!!!???
6. The out of hours emergency contact number did not work from any of the mobile phones tried in Florida, but we managed to drag our son out of his bed in the UK and he made a sucessful call, from the UK??? Finally getting into a villa by midnight (05:00 UK time).
7. We had to call in to the office in the Welcome Centre to provide card details etc but this office is not staffed sensibly during the advised hours and only knocking ten bells out of the door got a response, at 4 in the afternoon!!
8. Ended up in a villa in a different location to that requested, being the main reason for going with TC!!!!
9. Cancelling the car hire before we went was a nightmare in itself, which was resolved only by a great customer care lady who by-passed the Bulgarian on-line help system, even the UK agencies have to use this???
10. My on-line complaint vanished into the ether, and the written letter handed into the local agnt took weeks to get dealt with.
11. They offered £100 compensation. Took it in exasperation, but nowhere near the figure it should have been. That is the max the normal
customer agent can authorise, demand to speak higher up!!!

What they got right;

1. Flight food was reasonably good.
2. Local (UK) agent was very helpful from booking to , except the one lady I spoke to about the 'stranded' issue (so they could infom other clents) who was polite but showed little concern.
3. The Villa didn't fall down - but no mobile coverage, had to drive to the main road to use mobiles.
4. Fixed the faulty cooker when mentioned, but obviously not checked between clients.