Appliance Spares Direct Ltd Reviews 3,011

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and knowledge of the staff, who go above and beyond to assist with purchases and provide clear, unbiased advice. Consumers appreciate the friendly and professional demeanor of the team, noting that they don't push for unnecessary sales but instead focus on understanding and meeting individual needs. People highlight the excellent customer service from start to finish, emphasizing the staff's willingness to explain product features and benefits. Consumers are also very satisfied with the delivery and installation services. Reviewers frequently mention the promptness and efficiency of the delivery teams, as well as their politeness and helpfulness. Customers appreciate that the fitters are knowledgeable, take care to protect their homes, and ensure that appliances are working correctly before leaving. The ease of ordering, clear communication, and the willingness to go the extra mile are also recurring themes in the feedback.

Based on these reviews

Rated 5 out of 5 stars
Invited

What a friendly family firm. Their advice was spot on and very helpful. The hob was fitted for us next day, nothing was too much trouble. Will always go there first when looking for an electric applia... See more

Rated 5 out of 5 stars
Verified

I needed a specific fridge freezer that would fit my small kitchen and had a hard time finding a store that could deliver, carry it up to my first-floor flat, and install it as well. I was so reli... See more

Rated 5 out of 5 stars
Invited

From the moment you chat to staff in the shop you are treated as a valued customer. I got delivery of a washing machine the day after ordering. Fitting was far cheaper than the big white goods retail... See more

Rated 5 out of 5 stars
Invited

Very knowledgeable staff who helped us choose the correct appliance we needed. The delivery and installation staff were fantastic and very polite. The experience was more personal than it would have b... See more

Rated 4 out of 5 stars
Invited

sorry for late reply. Janette made the whole experience relaxed, she was extremely knowledgeable about the products and was very patient and understanding with an eighty year old male, who was totall... See more

Rated 5 out of 5 stars
Invited

I can not praise Euronics Blackpool enough!! I would give more stars if I could! Our garage fridge/freezer decided to die on us on Tuesday??? Wednesday morning when became aware. I rang Euronics Wed... See more

Rated 5 out of 5 stars
Invited

Nothing was too much trouble for them to assist in our purchase . The delivery staff also very helpful prompt and courteous. I will recommend them to all famil and friends . Well done keep up the g... See more

Rated 5 out of 5 stars
Invited

Ordered before shop opened via the internet which was informative about the appliances and easy to use. Asked for same day delivery, had a phone call confirming same day with delivery time which turne... See more

Rated 5 out of 5 stars
Invited

Helpful sales assistant. Appliance we wanted wasn’t in stock but were given a date of arrival and it arrived on time. Plus free delivery which is rare these days.

Rated 5 out of 5 stars
Invited

Great service in the store and also by the installer. Couldn't recommend them high enough. I've bought other goods from them before and have always been impressed. I wouldn't go anywhere el... See more

Rated 5 out of 5 stars
Invited

Good customer service. We purchased a condenser dryer. No hard sell just commonsense explanation of how the appliances work and model changes also recommendations of which would suit our needs best.... See more

Rated 5 out of 5 stars
Invited

Everyone was polite, friendly and very knowledgeable. Took time to explain things and went above and beyond to ensure a high standard of customer service was delivered in all interactions. The... See more

Rated 5 out of 5 stars
Invited

Our visit to Appliance Spares Direct was a very positive experience from the second we entered the store and were greeted warmly. Jeanette was most helpful finding us a built in microwave to replace o... See more

Rated 5 out of 5 stars
Invited

We needed a new Fridge Freezer as the Fridge part of ours had stopped working. It was Thursday of Half Term when we went in to the Marton store in Blackpool and three staff offered to assist us. N... See more

Rated 5 out of 5 stars
Invited

They came to check the fitting of a new fridge freezer, arrived on time to remove the old one and install the new one. This they did quite swiftly, but with care. A couple of days later one of the doo... See more

Rated 5 out of 5 stars
Invited

The staff from start to finish were excellent. They were very knowledgeable about the products they were showing me and the benefits of each machine, they were very helpful and friendly. When my new m... See more

Rated 5 out of 5 stars
Verified

I ordered a dishwasher which when delivered and set up did not work. It was brand new so not their fault. They ordered a new one and kept me informed all the way through and when the second machine ar... See more

Rated 5 out of 5 stars

I am disabled so it would have been difficult for me to get to the shop. I spoke to Janette from the Blackpool branch and she sorted everything out for me . So helpful. I called back a few days later... See more

Rated 5 out of 5 stars
Invited

I rang the shop for advice and they were very helpful, gave clear advice. I made the purchase over the phone, and I was given a choice of delivery dates. The delivery was on time and James did an exc... See more

Rated 5 out of 5 stars

My fridge freezer full to bursting died on the Friday before Christmas. I rang Euronics on the Saturday morning at Oxford Square Blackpool expecting to be told if I bought a fridge freezer from them I... See more

Rated 5 out of 5 stars
Invited

Shop staff were very knowledgeable and listened to our requirements. They did not push the more expensive appliance, and we got what we wanted at a great price. Delivery staff were very polite and fri... See more

Rated 5 out of 5 stars
Invited

Initial dishwasher wouldn’t work but engineer persisted in trying. Still couldn’t get it working ordered a new replacement came and fitted it a few days later.

Rated 5 out of 5 stars
Invited

The sales lady was very knowledgeable and gave me confidence to make the right selection. Delivery was very quick and the man who fitted my washing machine was extremely nice and polite. He too was ve... See more

Rated 5 out of 5 stars

Friendly, knowledgeable staff who knew their products, didn’t push the hard sell but showed they understood the value of exemplary customer service. Will use them again. Thoroughly recommended.

Rated 5 out of 5 stars
Invited

From start to finish, quick, clean tidy. Kept me informed, knolidgable professional, from ordering to fitting. I will go to appliance direct again, in fact will be my first port of call, just bri... See more

Rated 5 out of 5 stars
Invited

The owner was extremely polite, courteous and friendly. He managed to secure a spot for our washing machine to be fitted within the hour. The engineer was exactly the same, treated us and our home... See more

Rated 5 out of 5 stars
Invited

Easy to order and fast polite delivery. No issues with a couple of flights of stairs which beats most other companies hands down. Highly recommended.

Rated 5 out of 5 stars
Invited

Very happy with my new Becco double oven. I received excellence service. I love the control panel it’s not overcomplicated. It looks great. It has an audible timer would’ve liked it to have been a lit... See more

Rated 5 out of 5 stars
Invited

James the engineer was friendly, very efficient, and explained the use of the dishwasher to me before leaving. He took care to protect the kitchen floor and left no rubbish. Very pleased with the serv... See more

Rated 5 out of 5 stars
Invited

On a recent trip to Manchester UK from Australia, had to get a new gas cooker fitted for my Aunt in Blackpool. I rung around a couple of local appliance suppliers but did not get anything solid... See more

Rated 5 out of 5 stars
Invited

Extremely helpful on time and reliable I have purchased a few times from this company and can praise them highly

Rated 5 out of 5 stars
Invited

We bought a cable free vacuum very good selection and very good price.it was a Saturday could have done with more staff as there was only one member of staff on duty

Rated 5 out of 5 stars
Invited

Very good experience when purchasing from local store in Blackpool. A1 for customer service including excellent information provided. Delivered on time almost to the minute and installed by a very pol... See more

Rated 5 out of 5 stars
Invited

Fantastic service. Very helpful delivery on time. Like they. Said. Help. Et it into the house. Very polite man. And very helpful.

Rated 5 out of 5 stars
Invited

Both the delivery man who took away the old aplliance and the gas fitter were excellent.

Rated 5 out of 5 stars
Verified

Washing machine arrived on time, the man who delivered machine, was absolutely lovely, couldn't have wished for a better service

Rated 5 out of 5 stars
Invited

The staff are very helpful and friendly and the delivery staff are also friendly and helpful and the product is great

Rated 5 out of 5 stars
Invited

Informative and helpful staff through out are visit guidance as to our needs and good advice as to the type of appliance to suit our needs .

Rated 5 out of 5 stars
Verified

Ordered online and delivered with 24 hours of the order being made. Excellent service, friendly and local. Thank you !

Rated 5 out of 5 stars
Invited

Polite and efficient service. Alternative suggestions given. The appliance was delivered and fitted on time and the old appliance and all packaging carefully removed

Rated 5 out of 5 stars
Invited

Had a few problems fitting integrated fridge/ freezer but very friendly and polite delivery men sorted them out. Had to get them back the day after as alarm was constantly going off on fridge door. Ca... See more

Rated 5 out of 5 stars
Invited

Very helpful sales assistant who couldn't do enough for us.....followed up by delivery on time and fitted by another helpful gent. Excellent service and many stores can learn from this helpful and old... See more

Rated 5 out of 5 stars
Invited

Absolutely fantastic, the price matched the big retailers. Gave me great advice on my purchases. Then free delivery. Not an entire day slot. They gave me a specific slot of 11am. They arrived at 11.0... See more

Rated 5 out of 5 stars
Invited

Had been let down by different retailer. Had been to shop on saturdsy disussed Beko washer. Seemed good brand no 1 seller cheaper than bosch which i udually buy. Staff v helpful. I rang shop yesterday... See more

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Company details

  1. Appliance Store
  2. Appliance Parts Supplier
  3. Electronics Store
  4. Vacuum Cleaner Store
  5. Washer and Dryer Store

Written by the company

Here at Appliance Spares Direct Ltd we pride ourselves on offering you the customer a first class service. We're passionate about what we do, and being a member of Euronics means we’re competitive as we’re part of the largest buying group of electrical appliances in Europe. We supply spare parts as well as brand new domestic appliances. We supply a same day free local delivery on all appliances in-store. Spares parts usually received within 1-3 days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Perfect!

I needed a specific fridge freezer that would fit my small kitchen and had a hard time finding a store that could deliver, carry it up to my first-floor flat, and install it as well. I was so relieved to discover that Appliance Spares Direct offered delivery to Preston and installation services too.

The ordering process was simple and straightforward. I was very impressed with the excellent communication - I received a call the next day to confirm the delivery date and time slot, and another on the delivery day to let me know the team was on their way.

I’d like to compliment both the lady who kept me updated and the delivery team who installed the appliance. They were professional, friendly, and efficient. Outstanding service - highly recommended!

October 17, 2025
Rated 5 out of 5 stars
Invited

What a friendly family firm

What a friendly family firm. Their advice was spot on and very helpful. The hob was fitted for us next day, nothing was too much trouble. Will always go there first when looking for an electric appliance. Thank you for excellent service.👍👍

October 16, 2025
Rated 4 out of 5 stars
Invited

sorry for late reply.

sorry for late reply.
Janette made the whole experience relaxed, she was extremely knowledgeable about the products and was very patient and understanding with an eighty year old male, who was totally out of his comfort zone. Next day delivery was also superb.

September 10, 2025
Rated 5 out of 5 stars
Invited

From the moment you chat to staff in…

From the moment you chat to staff in the shop you are treated as a valued customer. I got delivery of a washing machine the day after ordering. Fitting was far cheaper than the big white goods retailers on retail parks and the delivery was prompt and on time. The delivery and fitting guy was so pleasant and nothing was too much trouble for him. It was nice to see a happy employee for once! I always use this shop and can't thank them enough for getting me out of a sticky situation with this purchase.

October 1, 2025

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