ME
Mrs Elaine Martland
United Kingdom
Reviews
Review of Appliance Spares Direct Ltd
Review of Fred. Olsen Cruise Lines
The cabin was extremely noisy and…
The cabin was extremely noisy and sometimes you could not hear anything else in the cabin except the engine which was at times deafening
The noise kept waking me up during the night with the very loud sudden bangs and up and down creaking of what I presumed was the anchor
This was quite frightening being awoke with sudden heart palpitations and annoying when there was an early morning arrival in port
I think we should have been notified of the noise in the cabin before booking because I know I would have not booked this cabin
This continued from day 1 to the last day of our cruise
September 11, 2025
Reply from Fred. Olsen Cruise Lines
Good afternoon Elaine,
Thank you for your review, following your recent cruise with us. We are so sorry to hear that certain aspects of your cruise didn’t meet your expectations.
Please rest assured that your concerns will receive the full attention of our Guest Relations Department. Our dedicated team will carry out a thorough investigation, and we’ll be in touch to discuss your concerns in more detail.
We aim to contact you within seven working days, though during particularly busy periods it may take a little longer.
On behalf of everyone at Fred. Olsen Cruise Lines, thank you for your patience while we look into this further.
Kind regards,
Zoe
Guest Relations
*** Updated Response ***
Good afternoon Elaine,
Thank you once again for taking the time to speak with me today regarding your recent cruise on board the Borealis. It was great to hear that your time on board was so enjoyable, although it is truly regretful to hear of the noise disruption in your cabin. As discussed, please be assured that we will be reviewing this both here at Head Office and on board the ship. We look forward to welcoming you back on board in the future.
Kind Regards,
Molly
Guest Relations