Acronis Reviews 2,776

I'm told what I needed is provided by the Acronis True Image product (disk clone on a non-booting drive). Until I see if it works for me, I can't give a five, but I have a reassonble confidence that... See more

I began using Acronis True Image in 2015. It IS my disaster recovery platform for 7 home Windows systems. The Windows Graphical product has always done as I need it to do. It will backup and restore f... See more

I use Acronis True Image since 2008. It is a very reliable back-up system, never let me down. It is also very user friendly in making back-up tasks. The only negative point is not being able to create... See more

Great help and service! After a little while of wait I was contacted by a human support agent!!!! IProblem was analysed and mutually corrected and solved. The way how things hould be handled these day... See more

I was contacted by phone within less than 2 days by Jaswinder Singh, the Acronis Tech Support person assigned to my case. He had me back up and running within 30 minutes. The data collection proced... See more

The attendant, Diipanjan, was very patient, professional and courteous. He understood the problem and was able to guide me to the fix. I also appreciated not having to go through layers of automat... See more

I've used Acronis for many years and have always been happy with my experience. I recently had an issue cloning an external HDD to a new internal SSD and Ushasai was extremely helpful in resolving th... See more

I worked with Amith to troubleshoot my backup problem. He was very professional and polite. My issue had to do with 2FA, which needed to be reset. This was completed withing a day or two and my bac... See more

I was having a problem with long response times during setup and running backup on a local usb HDD. It got to the point I reloaded the software and then started a chat with the help desk. I was treate... See more

In an age where good customer service is becoming a thing of the past, it's not with Acronis. Their program backup works flawlessly, and has saved my computer from crashes at least a dozen times. I re... See more

It was a difficult problem where the software would not boot and the backup would not start. It took several emails until she suggested it was a VSS issue. When that flag was switched to "Acronis Ba... See more

able to help me on the first call very effectively and efficiently. It definitely helped that he was able to get into my computer and see the issue.

Follow up call to my request was within 12 hours. Acronis technician sent me an email link to enable remote operation while I was on the phone. (He called me). He fixed two issues: 1. A faulty so... See more

I have been an Acronis customer for years. I was upset when I was finally forced into the subscription model. Recently, I purchased a Western Digital 2TB external hard drive for backups. WD included a... See more

The excellent support was great to have as my problem was very hard to figure out but the support I received was very fast and easy to understand. It was very intuitive. I'm so happy to see the proble... See more

Been using this product for nearly 10 yrs, the Premium cloud image backup is great security against ransomware. With a local drive dock setup, the hackers will also encrypt your backup, making it use... See more

I’ve used Acronis for many years and have been happy with it. Got a new updated subscription but somehow left a letter out of my email address so couldn’t use the subscription. Adonis expert found t... See more

True Image & Acronis - Great Product with excellent support. Good value when non-subscription version on sale. I've been using True Image for > 10 years with great results. Full Image backups have... See more

What made my experience so great was that the technician stayed at it until it was working. If he did not know how to get around an issue, there were people in his office who could help. I found him p... See more

Rahul was terrific. Patient, thorough and very capable. He represented your company with excellance. I am very impressed that such a large company responded to my inquiry promptly by email. After a... See more

Clearly understood my query and promptly provided the needed information to get it resolved. Were happy to go the extra mile if I needed to ensure I fully understood the solution. Have used Acronis f... See more

I have a problem with the configuration and abonnement of Acronis. Problem solved, I am happy and next year, when the abonnement ended, we will foun a new an better solution for me.

Fast and knowledgeable response to an activation issue. The agent spent time checking and trying to resolve the issue but had to transfer it to a back end team to have a more intrusive look at the is... See more

In the last 26 years, I'm sure I've tried every security program out there. I'm most impressed with Acronis. Their Customer Support is the MOST helpful. They never blow you off, and they stay with you... See more

I could not finalise the registration process after purchase. I asked for help and I got a call from a very professional lady who helped me throug the registration process step by step

I have used Acronis backup software on multiple PCs for years. I have always been pleased with the performance of the app as well as the support. I have had the unfortunate experience of having to res... See more

I had an outstanding experience with Acronis support! I needed assistance, and I was amazed at how quickly they responded—within minutes. Ushasai Mandukam assisted me and handled everything with the u... See more

I have found Acronis to provide very good products and great support over many years of service. True Image and its predecessors have worked well for me. When the rare problem occurs, support is tim... See more

After I reported a problem installing and starting my software, I called customer support. The representative diagnosed the issue and recommended corrective steps, which I took to resolve the issue. A... See more

The problem with my backup program was that after backing up and restarting it recommenced the procedure . The technician discovered the fault, a bad drive and managed to persuade the computer to beha... See more

I had a problem! Dayan’s Cheriyaparamb re-assured me with confidence that he would sort out my problem. He did so, on the first reaction to the problem. He was most impressive.

I found the agent to very helpful and knowledgeable, and courteous. My problem was able to be resolved, even though it went beyond the allotted time and needed the program to be completely uninstalle... See more

There was an issue re the start of Acronis True Image 2025. It could be solved easily by giving me the right instruction to solve it.

ACRONIS unterstood my problem, but help and additional hints were great! But, please check for more clarity on preconditions, i.e. cross-upgrades.

Within an hour my severe authorisation problem with backup could online perfect be solved.

My question may seem silly, but it is important to me. Acronis always responds and puts me back on track. Therefore, I trust the company.

Technical support is excellent. The software is fairly priced and I am confident that our data is backed up properly.

Very friendly approach by the support department and a quick solution found.

Responded quickly and fixed the problem. Ram Nivas did a great job!!

Great team technically satisfied with services. Timely support was very helpful.

the support was very educational and helped to solve my problem

He was able to do what the automated service could not!

Good, helpful, and clear tech support.

Very usefull and kind assistant.

I was using Acronis since so many years and I always loved it. I stopped purchasing this product because somewhen it was only available as a subscription/perpetual licence . Now the company is offerin... See more

Acronis representative called a few days after I provided description of the problem and a few screen captures. I had put off following up of failed back-ups for a while (months). It is important... See more

To ACRONIS, Acronis True Image performs as advertised and even exceeds expectations. User-friendly. Customer support is always responsive clear and will also contact you by phone can't wor... See more

I submitted a support ticket to Acronis and received a technical response that was appropriate and satisfactory. The product is excellent, reliable, and the support team is efficient and courteous.

It wasn't easygetting to a live helpdesk person, but once there the assistance was excellent

Rahul, worked speedily and quietly as I watched him thoroughly check the Acronis true image program. His approach was methodical, explaining what was happening. I learnt more from him about backup t... See more