PhilipV

Acronis representative called a few days after I provided description of the problem and a few screen captures.
I had put off following up of failed back-ups for a while (months). It is important to realize that there was a problem and, after investigating, to ask for help.

Follow up call to my request was within 12 hours. Acronis technician sent me an email link to enable remote operation while I was on the phone. (He called me).
He fixed two issues:
1. A faulty software installation and
2. Transferred my license from a Wi 10 computer to a different Win 11 computer.