WORST BANK IN NETHERLANDS !!! They advertise student promotions , they say they give you 75€ and after lots of struggle to open the account , you get nothing !!
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Review summary
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Based on these reviews
Nothing good about their customer service and their banking in general. If you need assistance, they typically won't help you. Their business hours limit physical help if you have a fulltime job. Addi... See more
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Looks like ABN AMRO made a new partnership with games as plinko en chickenroad, where custommers are being ripped off by prommising players to win loads of cash without investments. They sunk that low... See more
Company replied
personal questions to the bank on 09000024 number you have to pay to call them but all day long nobody answers the call is mute, then when is 17:30 they say sorry but our customers service is closed,... See more
Company replied
I have been with ABN Amro for more than 20 years. All was good for the first few years, but then they decided in 2016 I should no longer have a personal banker. They didn't even tell me either. He j... See more
Company replied
ABN Amro - the insurance fraudsters. I cannot even begin to describe how unacceptable their handling of claims is. A 3rd party reported we got into an accident with them half a year ago, whic... See more
Company replied
Making a bank transfer with internet banking is needlessly convoluted. With my other banks I enter the amount / details, then confirm with my phone and that's it. With ABN AMRO, it needs me to fill... See more
Company replied
Worst bank I have ever seen. They go against the law discriminating european citizens that does not need to have a residence permit. Talking to their supoort was really awful, a very angry and rude em... See more
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Couldn't activate my app because they couldn't match my face and passport. Requested E.dentifier so I can actually activate app. Nothing for two weeks. Today I call to check what is going on. The... See more
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ABN took a full month to respond to my recent insurance claim - asking me questions in piecemeal - before eventually rejecting me for tenuous reasons. Then, when I went to cancel my insurance due to a... See more
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Worst experience I ever have with a bank account opening. It has been 1 month over and they still keep on saying they are verifying your identity. I can't imagine the waiting time if you ask for a loa... See more
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I cancelled my ABN AMRO gold credit card. For years I was using it and was at that time a gold card would be handy with regard to renting a car. Well, due to an emergency I had to book a flight to... See more
Company replied
Terrible service / they say they Will send my bankpass in 5 workingdays / don’t know what the deflinition is with 5 working days - its now 14 days later and nothing happened! No service at all ! 1 sta... See more
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They have set a new milestone in the history of banking for giving a worst customer service. Honestly speaking, I haven't seen anything worst than their customer service. For every simple thing y... See more
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Unfortunately I tried to create a bank account with them on their advertisement. I work in the Netherlands, I live here, I pay taxes here. I don't understand why the management of this bank is discrim... See more
Company replied
I was (and still am, but not anymore as soon as I unblock this situation) a long term client of ABN AMRO. I recently moved to Belgium and my phone got stolen. To regain access to my account I... See more
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I am locked out of my abn amro app and internet banking since I tried to activate the app on a new phone ( it appears to be some sort of problem on my bankpass which seems blocked for reasons unknow... See more
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I was happy with my ABN amro credit card but then it stopped working out of nowhere because apparently they sent me a statement to my home that was returned to them. Mind you they had sent me a new ca... See more
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I applied for travel insurance two weeks ago, and my application is still not complete. Every time I inquire, I’m told they’re waiting for their team to resolve the issue. When I ask how long it will... See more
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Terrible creditcard services. I contact their service and waited 20 mins on the line. If you get blocked outside the app, good luck trying to get access again.
Company replied
Don't invest in stocks with them, they are speculating. The order shows as 'In process' in system for 6 days and the moment stocks go up they saddenly execute it. I bet they bought stocks 5 days ag... See more
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Unfortunately I had a very bad experience with ABN Amro. I opened an invoice with them and it said that if you become a new customer you get 100 euros with a code and an overstap service. I did everyt... See more
Company replied
Do not use this bank! I have alresdy closed all my accounts and insurances over a month ago and they are still sending me emails. They tried to scam me and not pay reimbursement from my phone screen b... See more
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I applied through the ABN AMRO mobile application on February 5th to open a salary account. On February 6th, I received an email stating that my application was successful and that my account de... See more
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holding my own money , not allowing me do withdraw it, so much things need to do, the worst bank ever, they even block my saving ,, can't access until now, don't open account here if you want your sa... See more
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Customer service is very poor. How can you reply 'I don't know what you mean' to a customer request?
Company replied
I called to check why loan is rejected and employee was so rude and unproffesional that it is unbeleiveable for me. I regret for doing any banking with this bank.
Company replied
My partner and I wanted to open a joint account. We received a link to go further in the procedure and the link did not work. We called the customer service. My partner has been on the phone for 40 mi... See more
Company replied
horrible credit cards service! Not smooth at all, would go to ING way better. Bad user experience don't do it
Company replied
The app is down almost every week and it messes up my payments declining cards because some sort of error
Company replied
Hello I cant log in my ABN AMRO account. İt doesnt verify my face. There's an error. I currently live in Poland and i dont have the e dentifier device. Thats why i cant log in.WHY IT DOESN'T VERIFY M... See more
Company replied
Straight up stole my house. 2 days late one time on a payment was grounds to put my house in foreclosure. Had the money to make the payment and then some, but ABN AMRO wouldn't accept it. Foreclosed o... See more
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It says a loan can be given in two days. It should be more like a loan will be given in two months if not much later. I regret having an account at ABN AMRO.
Company replied
My friend broke my hoover I was asking them to help me because he was insured. I phone them waiting waiting.." you are the next one in the queue " 30 minutes still you are the next one .Bah! What kind... See more
Company replied
The worst bank in world men,if you want to open bank open everything just not this one,they scamming people and if you not one of population of Dutch worms then you don’t any rights,but you working an... See more
Company replied
AVOID THIS BANK, they don't even know what they are looking for, you apply for a loan and they reject it, they entrust credit cards to incompetent ICS people, they don't have an automated system, I wi... See more
Company replied
This is THE worst company I have ever dealt with. They signed me up on Oct. 21st and I canceled within 30 minutes. I was told it would take 30 days to get my money back. After 30 days still no refund.... See more
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I have been a loyal customer of ABN Amro for over 14 years. Recently, I wanted to analyze my spending habits and attempted to download my transaction history in a format that would allow me to p... See more
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Their insurance is a scam. They try everything to avoid paying out. The even lied in emails they sent me.
Company replied
I usually don’t even bother writing reviews, but this experience was so upsetting that I still can’t believe it happened. Two days ago, I called ABN AMRO to assist two of my... See more
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It could be better for the price they charge. Many things work great, for example you can transfer a very large amount of money within the Eurozone and it's received the next day (while many Eurozone... See more
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Company details
Written by the company
Regel uw bankzaken eenvoudig online (Internet Bankieren: best getest) of vraag deskundig advies. Bekijk actuele koersen en lees het fusienieuws.
Contact info
Netherlands
- www.abnamro.nl
1.4
Bad
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
I've complained a fraud casino to…
I've complained a fraud casino to ABNAMRO, they said they cannot do anything. But i'm almost sure they are hand in hand with the fake casino from England, what has no jurisdiction in the Nederland. I'm foreigner, so they will for sure take the refound money for themselves. Everything is a big scam methods with the fake casinos, big fraud and no institution are fighting against
October 13, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon,
Thank you for your review. I’m truly sorry to hear that you’ve been a victim of fraud. Fraud cases can be very distressing, and I understand how frustrating this must be for you. While our ability to act in certain fraud cases may be limited, I would like to ensure we properly review your situation. It’s not entirely clear from your message what has happened, but if you have questions or concerns about ABN AMRO’s role in this matter, please don’t hesitate to contact us at 0900-0024. We’re here to help and will gladly look into this for you.
Kind regards,
Lieke
ABN AMRO Webcare
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WORST BANK IN NETHERLANDS !!!
WORST BANK IN NETHERLANDS !!!
They advertise student promotions , they say they give you 75€ and after lots of struggle to open the account , you get nothing !!
September 26, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon Ion. Thank you for your review. I understand you have recently become a customer and you took part in an offer for opening a student account with us.
You can find all terms and conditions on our website. Normally the promotion will be paid out in the month following the month in which you met the conditions. If you think something has gone wrong with us holding up to our part of the agreement, please feel free to file a complaint through the app or website and a case manager will reach out to you to provide a solution.
Kind regards,
Floris
ABN AMRO Webcare
There must be Dutch banks better than ABN Amro
I have been with ABN Amro for more than 20 years. All was good for the first few years, but then they decided in 2016 I should no longer have a personal banker. They didn't even tell me either. He just disappeared! Things really went downhill after that. I no longer felt valued as a customer. Their monthly account charge for customers living outside the EU is outrageous and is five times higher than another EU based bank I have an account with. I'll stick with them for the time being, but only because changing is a pain. If I could turn back the clock, I would not go to ABN Amro.
September 20, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon John,
Thank you for sharing your experience with ABN AMRO. I'm sorry to hear you no longer feel valued as a customer. My apologies.
Some years ago we have introduced a surcharge for customers living abroad. For clients who live outside the Netherlands or in a special municipality (Bonaire, Saba and Sint Eustatius), the costs we as a bank have to incur are higher on average. This fee is intended to cover the costs we have to incur to be allowed to offer our services abroad, which is also subject to strict legislation.
I understand this fee, combined with no longer having a personal banker, doesn't improve upon the feeling of service you experienced with us before 2016.
Kind regards,
Floris
ABN AMRO Webcare
Customer service is very poor
Customer service is very poor. How can you reply 'I don't know what you mean' to a customer request?
August 29, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon,
Thank you for your feedback. We’re sorry to hear about your experience. This is certainly not the level of service you should expect from us, I hope that your question has been answered in the meantime. And if not, you can always ask your question via chat in our app (menu 'Help'), where we will be happy to assist you.
Kind regards,
Daphne
ABN AMRO Webcare
ABN Amro - the insurance fraudsters
ABN Amro - the insurance fraudsters. I cannot even begin to describe how unacceptable their handling of claims is.
A 3rd party reported we got into an accident with them half a year ago, which the bank never verified with us. They never collected our information, or if the incident actually happened. They determined, without any input from our side, that the accident was our fault, and that we are losing our deductable and have to pay nearly 900 euro not to lose it.
We within 1 working day contacted the bank insurance branch and contested the claim. Regardless of that, a week has passed and our insurance accident-free record was was removed, and insurance premium massively increased.
The fact the bank paid out a claim without consultation of any kind with us, and told us, our customer, to basically take a hike, is beyond unacceptable. They will lose all our insruance business (house and car) and our accounts.
We cannot be sure some random person form the street won't walk in and empty our accounts claiming with zero proof that they are us. Because this is literally what was done here.
September 1, 2025
Unprompted review
Reply from ABN AMRO
Hi Jacek,
Thank you for reaching out and sharing your experience. I can completely understand how frustrating and upsetting this situation must feel for you.
I forwarded your message to my colleagues at the insurance department, to see if they will be able to find your details to contact you. If you do not receive a call within a week, please file a complaint via: https://www.abnamro.nl/en/personal/overabnamro/submit-a-complaint/index.html
Kind regards,
Lieke
ABN AMRO Webcare
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ABN AMRO gold credit card - bad!!
I cancelled my ABN AMRO gold credit card.
For years I was using it and was at that time a gold card would be handy with regard to renting a car. Well, due to an emergency I had to book a flight to Toulouse and I also booked a car. As I was close to card limit (which I understand) the card was first rejected by the car rental… I called ICS help desk and was told I was close to the limit which was why my card was rejected. I was also told if I fill my credit card account I would be able to get the car. So I
added extra money to my account. Unfortunately, I still didn’t get the car as my card kept being rejected… Very frustrating so I had to take an Über to my final destination where I was needed…
Very frustrating and disappointed by card services. The only time I needed the card most I was let down by them. I cancelled my card and subscription…
August 13, 2025
Unprompted review
Reply from ABN AMRO
Hi Wolf29,
Thank you for sharing your experience with us. I’m truly sorry to hear about the frustration and inconvenience you faced during renting a car. It’s completely understandable that you would feel let down, especially when you relied on your Gold Card.
To gain clarity on why your card continued to be rejected even after you added extra funds, I recommend reaching out to ICS directly. Their team should be able to provide a detailed explanation and assist you in understanding what happened. They can be reached at 0031 - 20 66 00 123.
I sincerely regret that your experience with the card services did not meet your expectations, and I hope ICS can provide you with the answers you deserve.
Kind regards,
Elvira
ABN AMRO Webcare
zero stars, if i could. Massive disappointment
I was (and still am, but not anymore as soon as I unblock this situation) a long term client of ABN AMRO. I recently moved to Belgium and my phone got stolen. To regain access to my account I need to change my address and this is taking forever.
I haven't had access to my account (and therefore all my money) for 18 days. I repeat, I am in a country that is foreign to me, just started a new job, with my phone stolen, without access to my own bank account, for almost 3 weeks.
The change of address can only be done via ordinary paper mail and despite having received the mail (I used two tracking systems, first I sent the letters from Belgium and also a friend of mine sent it directly from the Netherlands) they are still not processing them.
This is extremely stressful, and nobody is helping. I even offered to come to the Netherlands and show up in person at the ABN AMRO branch, but this apparently would not solve my situation, because the change of address can be done only via paper mail. Absurd, it is 21st century.
Never again ABN AMRO. Really disappointing and incompetent, it did not live up to the standards of Dutch efficiency that I am used to.
August 17, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon Chiara,
First of all thank you for sharing your experience with us. I completely understand how important it is for you to have access to your bank account, especially given your current situation being abroad, starting a new job, and not having access to your phone. I sincerely apologize for the frustration and inconvenience you are experiencing due to the difficulties in updating your address.
However, it is essential that your personal details are kept up to date in our system to ensure the security of your account and personal information.
To resolve this matter as quickly as possible, I kindly advise you to contact our customer service team at 0031 10 2411720. You can reach this department between 8:00 and 17:30 from Monday to Friday.
We will be happy to assist you in finding a solution an maybe is it possible to fixed this by Video Banking.
Yours sincerely,
Jeremy
ABN AMRO Webcare
The worst bank ever
The worst bank in world men,if you want to open bank open everything just not this one,they scamming people and if you not one of population of Dutch worms then you don’t any rights,but you working and getting money,but stil if not Dutch then you can’t do nothing they treat people like animals piace of shit everyone from the bank should go to hell they deserved
July 16, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon Luka,
Thank you for sharing your experience. If I understand correctly, you want to apply for an account and haven't been successful. I understand that you work and live in the Netherlands, but you don't have Dutch nationality. This shouldn't prevent you from applying for an account. I apologize for this inconvenience.
I recommend contacting our International Client Desk. You can reach them at +31 10 241 17 20 (Monday to Friday, 8:00 AM to 5:30 PM). Closed on Saturdays, Sundays, and public holidays.
My colleague will be happy to help you apply for an account.
Yours sincerely,
Jeremy
ABN AMRO Webcare
Insurance scam
Their insurance is a scam. They try everything to avoid paying out. The even lied in emails they sent me.
August 7, 2025
Unprompted review
Reply from ABN AMRO
Hi meneer R,
Thank you for your review. I'm sorry to hear that you feel we are a scam. To help us investigate the situation and look for a solution, please file an official claim via: https://www.abnamro.nl/en/personal/overabnamro/submit-a-complaint/index.html
Kind regards,
Shenice
ABN AMRO Webcare
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Abn Amro fails to keep its promises...
Unfortunately I had a very bad experience with ABN Amro. I opened an invoice with them and it said that if you become a new customer you get 100 euros with a code and an overstap service. I did everything as it said and my overstap service was completed and I received an email on April 9th 2025 saying that everything was fine and that I would get the 100 euros directly after the first debit, so that would be on May 10th 2025, nothing happened, now 3 months have passed. I had contact with them via chat and phone. The employees promised in the chat that they would sort it out and that I would get an email but nothing, just empty promises. I have already contacted them 5 times about this matter but nothing. I always pay everything on time and have never been in the red, but ABN Amro is very bad unfortunately. I am looking for a better bank and then I will deregister myself and my whole family from ABN Amro. I advise you not to open an invoice.
July 24, 2025
Unprompted review
Reply from ABN AMRO
Good morning Jasmina.
Thank you for your review. I am sorry to hear that you have not received the 100 euro for applying with us and activating the Overstapservice.
Normally if you meet the terms and conditions of this offer it will automatically be reimbursed. I recommend to file a complaint through internet banking or the app about this situation so we can investigate and correct the situation if a mistake has been made.
I am confident we will try to provide you with a solution that is to your satisfaction.
Again my apologies for any inconvenience we have caused you.
Kind regards,
Floris
ABN AMRO Webcare
Terrible service / they say they Will…
Terrible service / they say they Will send my bankpass in 5 workingdays / don’t know what the deflinition is with 5 working days - its now 14 days later and nothing happened! No service at all ! 1 star is too much
July 23, 2025
Unprompted review
Reply from ABN AMRO
Hi Miranda,
Sorry to read that you didn't receive your debit card yet. You ought to receive the card within five working days, as you mention in your review.
If you're already waiting for 14 days for your card to arrive, something must have gone wrong with the application or the shipment.
In order to solve this issue for you, you can contact us on +3110-2411720. If you already have access to our app or online banking, you can start a secured chat as well.
Kind regards,
Rob
ABN AMRO Webcare
Terrible creditcard services.
Terrible creditcard services. I contact their service and waited 20 mins on the line. If you get blocked outside the app, good luck trying to get access again.
July 21, 2025
Unprompted review
Reply from ABN AMRO
Hi Ido,
Sorry to read that!
Did you contact ICS already on the issue you're facing using your credit card? You can reach them on +31(0)20-6600123.
Kind regards,
Rob
ABN AMRO Webcare
It says a loan can be given in two…
It says a loan can be given in two days. It should be more like a loan will be given in two months if not much later.
I regret having an account at ABN AMRO.
July 9, 2025
Unprompted review
Reply from ABN AMRO
Hi Faziel,
Thank you for your feedback. I'm very sorry to see that you regret having an account with us.
From your message I understand that you have waited longer than expected for your loan. If you are unsatisfied with our process, I recommend you to file an official complaint through our website so we can investigate your situation and improve our service.
Kind regards,
Shenice
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Difficulty in opening a joint account
My partner and I wanted to open a joint account. We received a link to go further in the procedure and the link did not work. We called the customer service. My partner has been on the phone for 40 minutes and the lady still has not resolved the problem. We kept going in circles about "do you have an ABN account already? Who made the request to open? Oh this is for a new joint account? What is your date of birth?" Etc. Now she said she does not have time to resolve this problem and she asked us to make an appointment in 2 weeks time by Teams. In the website they said 10 minutes done, which is not at all the case for our request. So no thank you, we will not come to your appointment. We are very disappointed with this service and we will go to another bank.
July 9, 2025
Unprompted review
Reply from ABN AMRO
Dear Mahening,
Thank you for your message and bringing this to my attention.
I'm very sorry to hear about the frustrating experience you and your partner encountered while attempting to open a joint account. You followed the procedure as instructed, but unfortunately, ran into issues with a non-working link. Despite reaching out to customer service, the problem persisted even after spending a considerable amount of time on the phone. I can imagine your disappointment and frustration.
If you are still willing, I recommend reaching out to us via social media, where we can investigate your situation and look if there are any alternative solutions. If not, I completely understand and hope you find a bank that better suits your needs.
Kind regards,
Shenice
Do not take out insurance with ABN
ABN took a full month to respond to my recent insurance claim - asking me questions in piecemeal - before eventually rejecting me for tenuous reasons. Then, when I went to cancel my insurance due to a house move, it wasn’t possible on the app and the convoluted website experience required upwards of 10 clicks to finally get to the right page. And don’t bother calling - they’re only open for 3 hours per day!
July 2, 2025
Unprompted review
Reply from ABN AMRO
Hello David,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us improve our services.
We are sorry to hear about the challenges you faced with your insurance claim and the difficulties encountered during the cancellation process. We understand how frustrating and inconvenient this must have been for you.
If there is anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us. We are here to help.
Thank you once again for your feedback.
Kind regards,
Elvira
ABN AMRO Webcare
Looks like ABN AMRO made a new…
Looks like ABN AMRO made a new partnership with games as plinko en chickenroad, where custommers are being ripped off by prommising players to win loads of cash without investments. They sunk that low
June 7, 2025
Unprompted review
Reply from ABN AMRO
Hi Bart,
Thank you for bringing this to our attention. It seems there is a misuse of our brand name in advertisements for apps like Plinko and Chickenroad. We want to clarify that ABN AMRO does not partner with such apps and does not support these claims.
We would appreciate it if you could send us screenshots of any advertisements where our brand name is being used inappropriately. You can share these with us through our official social media channels. This will help us take the necessary actions to protect our brand and ensure our customers are not misled by false advertising.
Kind regards,
Elvira
ABN AMRO Webcare
Save yourself, do not bank here
Nothing good about their customer service and their banking in general. If you need assistance, they typically won't help you. Their business hours limit physical help if you have a fulltime job. Additionally, they had sent me a bad debit card and then request that I pay for the replacement, despite it being their fault the card sent did not work. The worst bank I have worked with so far.
June 3, 2025
Unprompted review
Reply from ABN AMRO
Good afternoon Renee,
Thank you for your review en my apologies for the bad experience you had with us.
It's true our customer service is only available between 8:00 and 17:30 by phone. However it's also possible to send us a chat or contact us through social media. These departments are open between 8:00 and 21:00.
You can also choose to file a complaint regarding the charges that were made to replace a non functioning debit card. Filing a complaint can be done 24/7 via our App or Internet banking.
I am confident we will be able to resolve this issue and send you a new, functioning debit card.
Kind regards,
Floris
ABN AMRO Webcare
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The app is down almost every week and…
The app is down almost every week and it messes up my payments declining cards because some sort of error
May 20, 2025
Unprompted review
Reply from ABN AMRO
Good morning,
Yesterday we had a disruption, which meant that for a short period of time it was not possible to use the app, Internet Banking or to use your bank card for payments in shops or to withdraw money from an ATM.
Fortunately, the disruption could be resolved quickly. Sorry for the inconvenience.
Kind regards,
Rob
ABN AMRO Webcare
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nice bank
nice bank only sad that there is no apple pay under 16 even if parents would alow it
August 1, 2024
Unprompted review
Reply from ABN AMRO
Good morning Seth,
First of all thanks for the nice review. Very nice that you share this with us. It is correct that Apple pay can only be activated if you are 16 years or older. This minimum age is determined by Apple
Yours sincerely,
Jeremy
ABN AMRO Webcare
horrible credit cards service
horrible credit cards service! Not smooth at all, would go to ING way better.
Bad user experience don't do it
April 19, 2025
Unprompted review
Reply from ABN AMRO
Hi Lete,
I'm sorry to hear about your experience with our Credit Card Service. Could you please share more details about what specifically happened that led to this impression? Your feedback is important to us, and we'd like to understand how we can improve and help resolve any issues you're facing.
Kind regards,
Elvira
ABN AMRO Webcare
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