3x34 Transport Reviews 995

Excellent service! The driver was punctual and polite, and the prices are very reasonable. I highly recommend it! 👍

Accuracy 🌟🌟🌟🌟🌟
Kind & Helpful 🌟🌟🌟🌟🌟
Didn't hesitate in helping loading and offloading.
Especially @Marianne Christensen.
Would recommend her.

The customer service person who answered my call was very rude. He hung up the phone once I started speaking in English and in the second time he talked to me very condescendingly and rude.

Disappointing that things had to turn out like this as I had positive moving experiences with 3x34 on three previous occasions. This fourth time will certainly be my last with 3x34 due to their bad handling of my complaint.

I overpaid for my 3x34 trip on 14-May-2024. The original price I calculated on 3x34’s website was 535 DKK, but I ultimately paid 736 DKK to the 3x34 driver. The driver mentioned something about charging by the meter, and that my trip went over some time limit by 15 minutes or something; but I have clarified with 3x34's customer service over the phone—multiple times—that the original calculated price, although an estimate, holds for a 45-minute period (inclusive of loading and unloading time).

The driver arrived at my starting point at 13:00, and then the entire trip took 45 minutes or less. When I finished unloading my items at my destination and asked to make payment, I was surprised to see 736 DKK instead of 535 DKK on the driver's tablet-like device. That was when the driver said something about charging by the meter (see 2nd paragraph), and we spent at least a few minutes having a back-and-forth regarding the correct price. Obviously, I couldn't have left without paying, so I paid via MobilePay the insisted price of 736 DKK at 13:47 on 14-May-2024. Subsequently, I contacted 3x34's customer service and then their complaint personnel regarding a refund, only to have them return to me with a new calculation that insists that my refund should be 49.86 DKK instead of 201 DKK.

I'd like to emphasise that I had to waste a few minutes questioning the driver about the suspicious price (736 DKK) he showed me on his pricing device, and that if you could see 3x34's data on the driver's trip with me, you would probably see that the driver arrived at my destination well before 13:45. Also, when I was questioning the driver about the suspicious price, the meter on his pricing device was still running for some reason. He should have stopped the meter the moment I finished unloading my items at my destination.

3x34 claims that 13:47 was the end-time of my trip on 14-May-2024, but that is simply the time stamp of my MobilePay transaction after minutes of my back-and-forth with the driver regarding the suspicious price. The company should take the time stamps in the driver’s trip data as reference for the duration of my trip on 14-May-2024, not my MobilePay time stamp. (Note: Payment obviously happens AFTER the service has been rendered. If the end-time time stamp from the driver's trip data were to be later than my MobilePay time stamp, that would be the driver's fault—not mine.)

***

Incident: Overpaid trip with 3x34
Time/Date: 13:00–13:45 or earlier, payment time of 13:47 after minutes of questioning the driver about the price; 14-May-2024

Incident: First-day call plus first email to 3x34 customer service
Time/Date: 14-May-2024

Incident: Second-day calls plus follow-up emails to 3x34 customer service and complaint department
Time/Date: 15-May-2024

Incident: 3x34 complaint department's most recent rejection of my complaint about the incorrect refund amount
Time/Date: 15:35, 15-May-2024

I was told it would be DKK 500-600 and instead it was DKK 1035 for the 28 minutes it took to load, drive and unload. I would have preferred honesty about the price upfront. It turned an otherwise good experience into a bad experience.

Alexander from van 110 is super professional and helpful, best service in Copenhagen!

I just called to schedule help moving a sofa from NV to Holmen, and talked to someone with the most rotten attitude I’ve ever encountered. All of the questions I had were pretty standard and easily answerable, and I was treated as though I were an idiot for asking. I can’t speak for all employees at 3x34 but I’ve never had such an awful customer service experience in my lifetime.

The truck was supposed to come between 15.00 and 17.00. I called the driver who told me he would have been at the appointed address aroind 16. I took all my stuff outside by 16. The driver showed up at 17.15, and while I was waiting it started to rain, and everything got soaked.
They will not refund you for being late and will not even propose to you any other sort of compensation or solution to make up for thir poor service.

I had a very bad experience with them an I will never use them again.

-The movers arrived at 11 and they finished at 16. When I made the reservation , I was told that it is 1100kr per hour but I was charged 5750kr.
- They reassured me that the right size of truck has been booked, the day before the move.
>The movers arrived with 2 trucks and I was expecting that both of them will be used, probably because they could not reserve a bigger one. Surprisingly, after approx. 2 hrs, I was told that if one of them gets full, they can use the 2nd one BUT with extra charge! I was under pressure and couldn’t really jeopardize the move or think clearly.

b)The movers told me that they do not normally take over so big moves, so I ended up carrying stuff to their trucks to support, although I really wanted to do nothing. That’s why I had reserved 2 movers. I was exhausted by the end of the day.
On top of that, they caused some damages in the new apartment. They were friendly and worked hard! BUT it’s really frustrating that I ended paying extra, carrying stuff and having damages in a newly renovated apartment.
- The movers had also some challenges to park their truck. During the move-out, it took them more than 30 min to move their truck, that I was obviously being charged for.

I had this company today to help to move out of my place ,
First of all they don’t stick to the time schedule and they over charge than what you have agreed on, I was moving from Osterbro to Norrebro and they don’t have a specific hour, they came at the very end, they sent me a message that the truck would be there at 2:35 and he got late. He showed up later than that by 10 minutes, also I agreed with them on the phone for 375kr but they charged 510 and they say u have extra stuff , that’s the only reason.
When it comes to to parking, we agreed on from the main entrance to the main entrance, the driver puts me 30 m away from the main entrance and he can’t get in more even tho he had the chance to drive further .
So I highly don’t recommend this company
One of the worst

This is the second time I have used this service and I wont be using them ever again.

The removal boys were nice and friendly and took their time with my things when packing the van. i wish this care had continued when unloading my things at the new address, as i felt they couldnt have done this any quicker!

The boxes I had packed so carefully were practically thrown on the floor in my house and no care was taken to stack them properly with the heaviest box on the bottom. It stressed me out and i couldn't stack the boxes correctly again fast enough again.

When the boys were finished they gave me a form to sign in haste and when i asked what i was signing they told me that i was confirming there were no damages. I hesitated because i had just seen how they had handled my things but as i felt i had no option to do otherwise and the driver didn’t tell me my rights, i signed anyway.

I later found out there was damage to my fridge and the walls to my apartment. Luckily on the form i signed the company has a policy of receiving complaints about damaged goods as long as one does this within 7 days.

To my surprise however the company has told me that i will not receive compensation for damages because i signed the form, which begs the question why they claim to give you 7 days to complain.

My suspicion is that the two removal men were fully aware that I have rights but didn tell me of them on purpose. Maybe they were fully aware of the damage so they let me sign the form fully aware of this fact. Who knows.

Geat service. Right on time. Dissassembled and assembled the furniture that was not possible to take out. Totally recommended.

We would definitely recommend this transport company. It's professional and affordable. Everything was very quick, with care and guys were very nice. Thanks a lot once more. Hana and Eduard

Super effektive, god pris, billig.

Overall good service, however, although the workers were very fast and efficient at the start, they slowed down in the second half of the job and the overall process took more than 2 hours while it could have taken less than that (given their initial speed and the limited amount of items to move). I wanted to give them a tip at the beginning, but once I saw this attitude I decided not to.

During the move a couple of items were just lost by 3x34! They were taken by the movers from our old flat, but when we checked all the things that were in our new flat, a large box with valuable children stuff and a car seat disappeared. And the movers wrote us later that their car was empty. So, the lost things were either left on the street during the move or forgotten at the staircase or whatever happened with them and they were just gone.

Great Service even on a sunday evening - especially when you have to transport a 300 kg Piano- two Man done the job in 30 min 👏🏻👏🏻

Glad for servicen var bare som det skulle være