Damaged goods and carelessness
This is the second time I have used this service and I wont be using them ever again.
The removal boys were nice and friendly and took their time with my things when packing the van. i wish this care had continued when unloading my things at the new address, as i felt they couldnt have done this any quicker!
The boxes I had packed so carefully were practically thrown on the floor in my house and no care was taken to stack them properly with the heaviest box on the bottom. It stressed me out and i couldn't stack the boxes correctly again fast enough again.
When the boys were finished they gave me a form to sign in haste and when i asked what i was signing they told me that i was confirming there were no damages. I hesitated because i had just seen how they had handled my things but as i felt i had no option to do otherwise and the driver didn’t tell me my rights, i signed anyway.
I later found out there was damage to my fridge and the walls to my apartment. Luckily on the form i signed the company has a policy of receiving complaints about damaged goods as long as one does this within 7 days.
To my surprise however the company has told me that i will not receive compensation for damages because i signed the form, which begs the question why they claim to give you 7 days to complain.
My suspicion is that the two removal men were fully aware that I have rights but didn tell me of them on purpose. Maybe they were fully aware of the damage so they let me sign the form fully aware of this fact. Who knows.
Reply from 3x34 Transport
Dear Darren Cambrell,
sorry if you feel they have been harsh on your goods.
Do not understand you mean you have not been told your rights, as you yourself tell that the drivers had told you to sign that we had delivered your goods without damage. That you choose not to inspect the goods, we can not blame the drivers for. Furthermore, you have been present throughout the move, if there was damage to the fridge and wall, this would be visible and you would easily spot it.
Our insurance department has spoken to the drivers and they can not recognize your claim of damage to the refrigerator. The insurance department rejected your complaint as you have signed a statement that we have delivered without damage, you have been present and able to follow the move, the drivers deny they have done damage and refer to that they may have occurred after leaving the place.