Very bad experienxece
The truck was supposed to come between 15.00 and 17.00. I called the driver who told me he would have been at the appointed address aroind 16. I took all my stuff outside by 16. The driver showed up at 17.15, and while I was waiting it started to rain, and everything got soaked.
They will not refund you for being late and will not even propose to you any other sort of compensation or solution to make up for thir poor service.
Reply from 3x34 Transport
wow, we are 7 minutes late, checked on the car's gps, and you demand to get your transport for free. As explained to you earlier, we do not compensate for such delays. As a customer, you have the right to cancel the transport, at no cost to you, if you believe that you cannot accept that we will not arrive within the estimated time of arrival.