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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online reservation process, reasonable prices, and the acceptance of travelers over 70. Many highlight the peace of mind the insurance provides, especially when traveling abroad. Consumers also report that the application process is quick and easy, with clear explanations of coverage. People consistently praise the helpful and knowledgeable customer service, noting agents are prompt, professional, and personable. The user-friendly software and website also receive positive feedback. While some reviewers didn't need to file claims, they felt secure knowing they had coverage. However, opinions on claims handling are mixed, with some customers awaiting responses.

Based on these reviews

Rated 4 out of 5 stars
Verified

Pretty seamless buying experience. Did not end up filing any claims. The extension process, however, was kludgy, not becoming available until I reached out to customer service, which took a few days t... See more

Rated 4 out of 5 stars
Verified

I did not have to call on the terms and conditions as provided in my policy, but the information and instructions provided were clear, and there were continuous reminders of what I needed to do in... See more

Company replied

Rated 4 out of 5 stars
Verified

The process to purchase the insurance, the cost of it, the ease with which it was added to my account all made this a good experience. I didn’t actually need to use it during my trip and so I can’t sp... See more

Company replied

Rated 4 out of 5 stars
Verified

Overall easy to get, but weird that you cannot pay before your upcoming trip when in certain countries

Company replied

Rated 5 out of 5 stars
Verified

We decided to stay longer and needed to extend our insurance. I made mistake when setting up our account that prevented me from making the change online. The customer support staff was incredibly help... See more

Company replied

Rated 5 out of 5 stars
Verified

The follow-up from initial conversation with agent Maria Caballero to Laura Chavez went very well in terms of dealing with two different agents. Laura was able to follow-up with initial email that Ma... See more

Company replied

Rated 3 out of 5 stars
Verified

Hey there I purchased this for the first time but did not get ill/sick.I did not get an opportunity to test out how this Insurance is so can’t say much. Only time would tell how effective this Insura... See more

Rated 5 out of 5 stars
Verified

I've been using WorldTrips for myself and our company for many years. I have referred others to WorldTrips as well. You have great plans and easy to use software. Additionally, Kym A in customer servi... See more

Company replied

Rated 5 out of 5 stars
Verified

We love that you are ready to make insurances for elderly people of 97 years, like my mother!! thanks God she didn't need any physician on her trip! but how wonderful is it to know, that you are out t... See more

Company replied

Rated 5 out of 5 stars

Really good experience with WorldTrips! Easy to set up, clear coverage options, and great customer support when I had questions

Company replied

Rated 5 out of 5 stars
Verified

If you do your analysis you will find there is no better insurance for seniors over 70 coming to the US. Their policy has real coverage while other companies have fine print this one does not. Thank y... See more

Company replied

Rated 5 out of 5 stars
Verified

Glad to pay a little bit for the assurance that if medical problems arise outside of USA, I’ll have coverage and help to get back home. Once again, I didn’t have to use any hard $& benefits or servic... See more

Company replied

Rated 3 out of 5 stars
Verified

I purchased a ticket from Lisbon to Fort Wayne. I was obliged to stop in Newark and Chicago. I was told at Lisbon Airport that because by the first ticket Mr was automatically added to my name and not... See more

Company replied

Rated 5 out of 5 stars
Verified

The reservation process, all online, is very easy. The price is reasonable. They accept travellers beyond 70 yo. Best of all, if you have an incident and need them, they are here to pay the bill af... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy and fast to buy. I've used WorldTrips in my trips around the world during past years. Clear documents (pdf). I haven't luckily had any incidents, though.

Company replied

Rated 5 out of 5 stars
Verified

Thankfully, we did not need to make a claim, but the security of having coverage during our trip was invaluable. The process to buy was super simple and all the communication was professional and spee... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the first time I had ever purchased travel insurance and i am glad i did. World Trips provided a good cover and was cheaper than other providers that I had considered with the relevant cover... See more

Company replied

Rated 5 out of 5 stars
Verified

It was really helpful because I felt protective in a different country that I live and I felt more safe. Also Adriana the person who sold me this service was so kind and always too quickly resolves... See more

Company replied

Rated 3 out of 5 stars
Verified

I have little to say. I bought health insurance coverage for a nine-day visit to the US from France where I live, and as I had no accidents or illnesses I made no claims.

Company replied

Rated 5 out of 5 stars
Verified

It seems each time I register I make a mistake somewhere. Your team catches most and just fixes them. Or sends me easy to follow instructions to amend my errors: typo on my husband’s last name!

Company replied

Rated 5 out of 5 stars
Verified

We will definitely use this company again for international insurance coverage. We got the coverage we needed at an excellent price compared to other companies we researched. Thankfully, we didn't hav... See more

Company replied

Rated 5 out of 5 stars
Verified

Kirsten was very knowledgeable & helpful. Sent me email so I could get policy certificate online. Phone inquiry was answered promptly, too - wasn't put on hold more than a few seconds.THANK YOU!

Company replied

Rated 5 out of 5 stars
Verified

I FIND IT QUITE SIMPLE TO PURCHASE MY TRAVEL INSURANCE EVERYTIME I USE WORLDTRIPS. THE FOLLOW UP AND REMINDERS FROM WORLDTRIPS IS ALWAYS WELCOMED.

Company replied

Rated 5 out of 5 stars
Verified

Even though I did not had the need to use the insurance, simply knowing that I was covered made the cruise voyage a lot more pleasant. Obtaining the insurance was easy and the communication via email... See more

Company replied

Rated 5 out of 5 stars
Verified

I was searching for a post departure international travel insurance and this service made it very simple and affordable. Although I didn't use the insurance (may we never need to use out insurance pol... See more

Company replied

Rated 3 out of 5 stars
Verified

We are waiting on a claim response from worldtrips insurance. Hoping they will answer us soon as the insurance has ended on August 31 and we placed the claim on August 7.

Company replied

Rated 5 out of 5 stars
Verified

Even though we did not have to use the insurance, which is a good thing, just having it brought us comfort if we did need it, which is also a good thing!

Company replied

Rated 5 out of 5 stars
Verified

I have used your insurance twice now and have been very happy both times. I put in a claim this last time and you paid it! The first company I used for my trip overseas gave me nothing but grief. Tha... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process to buy was easy and the options too. We are happy with PPO network in our locality and acceptance of the plan

Company replied

Rated 5 out of 5 stars
Verified

Laura and Maria made everything go so easy, they helped me with everything I need it, the best customer service I ever had and so polite and patient too

Company replied

Rated 5 out of 5 stars
Verified

I like each and every port the Volanden cruise stopped and arranging multiple choice for the local tour.

Company replied

Rated 5 out of 5 stars
Verified

I had an excellent experience with this travel medical insurance. Everything went smoothly, and the service provided by Yaya Lander was truly outstanding. Highly recommended!

Company replied

Rated 5 out of 5 stars
Verified

Provided precisely what was required for my trip. The purchasing process was easy and the price was affordable.

Company replied

Rated 5 out of 5 stars
Verified

Fortunately never had to file a claim. Very easy and reasonably priced for medical travel insurance.

Company replied

Rated 5 out of 5 stars
Verified

Ease of purchase and also the insurance options available with a clear way to compare them.

Company replied

Rated 5 out of 5 stars
Verified

Buying experience was easy. Conditions were good. My trip went well, so I did not need to file any claims.

Company replied

Rated 4 out of 5 stars
Verified

East and cost effective. Had to follow up, however, to get both passenger ID cards.

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to navigate the site and to customize WorldTrips offering to my budget.

Company replied

Rated 5 out of 5 stars
Verified

Worldtrips is very useful and if I will call they responded immediately and very approachable.

Company replied

Rated 3 out of 5 stars
Verified

I have submitted a claim and am still waiting to hear anything.

Company replied

Rated 5 out of 5 stars
Verified

I got sick on the trip and I was able to contact a doc within a couple of hours! It was a very nice experience

Company replied

Rated 3 out of 5 stars
Verified

Can't say anything positive or negative as the real measure comes when there is a claim, which has not occurred yet in past 18 years or so for my family. Update, in Response to WorldTrips comment.... See more

Company replied

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Company details

  1. #14 of 25 best companies in Travel Insurance Company

Written by the company

WorldTrips, formerly Tokio Marine HCC-MIS Group, is a specialty insurance and benefits company located in Carmel, IN and provides travel medical insurance to millions of travelers across the globe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Everything is perfect

Everything is perfect

July 30, 2025
WorldTrips logo

Reply from WorldTrips

Hello Hafiz. Thank you for writing us a review. We are thrilled to hear that you felt you had a perfect experience with us! Thank you for choosing WorldTrips.

Rated 5 out of 5 stars
Verified

Great we didn’t have to use it

Great we didn’t have to use it. It was a relief knowing we had medical insurance if needed. It was easy to get everything was sent to us in a very timely manner

July 30, 2025
WorldTrips logo

Reply from WorldTrips

Hello Rose. Thank you for writing us a review. It's great to hear that you had a safe trip and felt relief while traveling! We are glad that you were able to receive what you needed in a timely manner. Thank you for choosing WorldTrips!

Rated 5 out of 5 stars
Verified

Always a speedy and efficient…

It's always a speedy and efficient process with WorldTrips. Love them! I use them for ALL my travels.

October 14, 2025
WorldTrips logo

Reply from WorldTrips

Hello, thank you for leaving a review. We are happy to hear that you have had a speedy and efficient process with us. We truly appreciate your loyalty to us. Thank you for choosing WorldTrips! We are excited to join you on your next adventure!

Rated 5 out of 5 stars
Verified

Fortunately we had no medical issues…

Fortunately we had no medical issues during our 6 weeks in British Columbia. Thank you for the peace of mind with regard to our health and medical welfare.

July 25, 2025
WorldTrips logo

Reply from WorldTrips

Hello, thank you for taking the time to write us a review. We are glad that you had a safe trip to British Columbia and hope you enjoyed your travels! It is wonderful to hear that you felt peace of mind while traveling. Thank you for choosing WorldTrips!

Rated 5 out of 5 stars
Verified

User Friendly Application System

User friendly application system for student medical insurance at reasonable rates.

October 12, 2025
WorldTrips logo

Reply from WorldTrips

Hi Robert. Thank you for sharing your experience. It's great to hear that you felt our application system was user friendly, and that our rates were reasonable. Thank you for choosing WorldTrips!

Rated 5 out of 5 stars
Verified

The portal is immaculate

The portal is immaculate. Had no problems with this insurance, really easy and helpful.

August 10, 2025
WorldTrips logo

Reply from WorldTrips

Hello Erick. Thank you for leaving a review. We are thrilled to hear that you had a helpful and easy experience with us, and felt that the member portal was immaculate! Thank you for choosing WorldTrips.

Rated 2 out of 5 stars
Verified

Very late inefficient handling

Very late handling of claims and they make it so frustrating back and forth to make you give up. They don’t acknowledge the receipt of the records submitted by you or doctor. They falsely deny claims using pre-existing conditions reasons. BEWARE.

July 10, 2025
Rated 3 out of 5 stars
Verified

Do not get to test how it works

Hey there
I purchased this for the first time but did not get ill/sick.I did not get an opportunity to test out how this Insurance is so can’t say much. Only time would tell how effective this Insurance is once I would get sick and end up in hospital.Then I would get to test it for real. So no complains so far .Maybe next time.thanks

September 8, 2025
Rated 5 out of 5 stars
Verified

Traveling man needs an insurance

Easy and fast to buy.
I've used WorldTrips in my trips around the world during past years.
Clear documents (pdf).
I haven't luckily had any incidents, though.

September 19, 2025
WorldTrips logo

Reply from WorldTrips

Hello Pasi. Thank you for taking the time to write a review. We are glad to hear that you have had an easy and fast purchasing process and felt the documents were clear. We truly appreciate your loyalty to us over the years. Thank you for choosing WorldTrips! We look forward to joining you on your next adventure.

Rated 5 out of 5 stars
Verified
WorldTrips logo

Reply from WorldTrips

Hello Herbert. Thank you for writing us a review. We are glad to hear that you had an easy and straightforward experience with us! Thank you for choosing WorldTrips.

Rated 5 out of 5 stars
Verified

Very helpfull

September 19, 2025
WorldTrips logo

Reply from WorldTrips

Hello Elmer. Thank you for leaving a review. We are glad that you had a helpful experience with us! Thank you for choosing WorldTrips.

Rated 5 out of 5 stars
Verified

super easy to buy my insurance

super easy to buy my insurance

October 2, 2025
WorldTrips logo

Reply from WorldTrips

Hello Sungwoo. Thank you for writing a review. We are glad that you had an easy experience obtaining coverage! Thank you for choosing WorldTrips.

Rated 5 out of 5 stars
Verified

Easy and simple to book

Easy and simple to book, comprehensive coverage with personal liability as well.

September 19, 2025
WorldTrips logo

Reply from WorldTrips

Hello, thank you for leaving a review. We are glad that you had an easy experience obtaining coverage. Thank you for choosing WorldTrips!

Rated 4 out of 5 stars
Verified

Good

Good for traveling.

September 25, 2025
WorldTrips logo

Reply from WorldTrips

Hello Nammon. Thank you for leaving a review. We are glad that you had a good experience with us! We would love to hear if there is anything we could have done to improve your experience to make it worthy of 5-stars. If you feel inclined, please email us at reviews@worldtrips.com with any suggestions you may have or further details about your experience. Thank you.

Rated 5 out of 5 stars

Really good experience with WorldTrips

Really good experience with WorldTrips! Easy to set up, clear coverage options, and great customer support when I had questions

September 29, 2025
Unprompted review
WorldTrips logo

Reply from WorldTrips

Hello Cory. Thank you for taking the time to write a review. We are thrilled to hear that you had an easy time obtaining coverage and a great experience with our customer support! Thank you for choosing WorldTrips.

Rated 5 out of 5 stars
Verified

Peace of mind

Peace of mind

September 15, 2025
WorldTrips logo

Reply from WorldTrips

Hello Maria. Thank you for leaving a review. We are glad to hear that you felt peace of mind while traveling. Thank you for choosing WorldTrips!

Rated 4 out of 5 stars
Verified

Seamless, Extension Process Kludgy

Pretty seamless buying experience. Did not end up filing any claims. The extension process, however, was kludgy, not becoming available until I reached out to customer service, which took a few days to respond. Additionally, the stacked fees for extension (since you cannot have two trips with overlapping dates), are a bit absurd and greedy.

September 18, 2025

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