Pretty seamless buying experience. Did not end up filing any claims. The extension process, however, was kludgy, not becoming available until I reached out to customer service, which took a few days t... See more
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Review summary
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Based on these reviews
Company details
- #14 of 25 best companies in Travel Insurance Company
Written by the company
WorldTrips, formerly Tokio Marine HCC-MIS Group, is a specialty insurance and benefits company located in Carmel, IN and provides travel medical insurance to millions of travelers across the globe.
Contact info
4 Carter Green, Ste. 400, 46032, Carmel, United States
- 1-800-605-2282
- reviews@worldtrips.com
- worldtrips.com
Replied to 94% of negative reviews
Typically replies within 1 week
Swift Service
The process applying for an insurance was easy. I also liked the ID card gets to be delivered to my home address in about less than 9 days.
Thanks
Excellent Customer Service
Paola helped me so much because she understood the urgency of my issue, went above and beyond and helped me get my full refund and pic the correct policy for my school
May use AI-assist with repliesRead more
Great we didn’t have to use it
Great we didn’t have to use it. It was a relief knowing we had medical insurance if needed. It was easy to get everything was sent to us in a very timely manner

Reply from WorldTrips
Always a speedy and efficient…
It's always a speedy and efficient process with WorldTrips. Love them! I use them for ALL my travels.

Reply from WorldTrips
Fortunately we had no medical issues…
Fortunately we had no medical issues during our 6 weeks in British Columbia. Thank you for the peace of mind with regard to our health and medical welfare.

Reply from WorldTrips
User Friendly Application System
User friendly application system for student medical insurance at reasonable rates.

Reply from WorldTrips
The portal is immaculate
The portal is immaculate. Had no problems with this insurance, really easy and helpful.

Reply from WorldTrips
Very late inefficient handling
Very late handling of claims and they make it so frustrating back and forth to make you give up. They don’t acknowledge the receipt of the records submitted by you or doctor. They falsely deny claims using pre-existing conditions reasons. BEWARE.
I am not sue it during coverage time…
I am not sue it during coverage time also we didn't receive massage for extension
Do not get to test how it works
Hey there
I purchased this for the first time but did not get ill/sick.I did not get an opportunity to test out how this Insurance is so can’t say much. Only time would tell how effective this Insurance is once I would get sick and end up in hospital.Then I would get to test it for real. So no complains so far .Maybe next time.thanks
Traveling man needs an insurance
Easy and fast to buy.
I've used WorldTrips in my trips around the world during past years.
Clear documents (pdf).
I haven't luckily had any incidents, though.

Reply from WorldTrips

Reply from WorldTrips
Easy and simple to book
Easy and simple to book, comprehensive coverage with personal liability as well.

Reply from WorldTrips
Really good experience with WorldTrips
Really good experience with WorldTrips! Easy to set up, clear coverage options, and great customer support when I had questions

Reply from WorldTrips
Seamless, Extension Process Kludgy
Pretty seamless buying experience. Did not end up filing any claims. The extension process, however, was kludgy, not becoming available until I reached out to customer service, which took a few days to respond. Additionally, the stacked fees for extension (since you cannot have two trips with overlapping dates), are a bit absurd and greedy.
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