SafetyWing Reviews 2,323

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the straightforward and detailed information available on the website, which makes setting up a plan quick and easy. Many reviewers highlight the user-friendly platform and the speed and efficiency of the service. The prompt response times and helpfulness of the customer service team are also frequently mentioned. People feel well-cared for and supported throughout their interactions with the company. Consumers find the insurance plans offer great coverage for various medical services, with quick and easy claim reimbursement. The company is praised for clear communication regarding claim requirements and for honoring the terms of the insurance. However, some reviewers report difficulties with claims and refunds, citing requests for excessive information and prolonged processes. Despite these issues, many are willing to give the company another chance.

Based on these reviews

Rated 4 out of 5 stars
Verified

The ease and clearness of the website is great. Laid out options clearly. I liked being able to see an initial price before moving forward. The FAQs were also prominent and easy to locate. I also appr... See more

Company replied

Rated 4 out of 5 stars
Verified

Your website showed an error after my payment, though the payment went through from my bank and I got my confirmation policy via email. It made me a bit nervous at the beginning though, because I thou... See more

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Rated 4 out of 5 stars
Verified

The person who helped me with a couple of issues (Toby) was very good. The app and website can use a little cleaning up - I originally had errors trying to login to the app and the website doesn’t s... See more

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Rated 4 out of 5 stars
Verified

It required a few back-and-forth calls and over two hours of waiting before everything was finalized but I am happy with the outcome.

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Rated 5 out of 5 stars
Verified

The SafetyWing team immediately looked after me when I became seriously ill. I was unable to leave my villa and the medical team came to me. Once I had the correct paperwork I contacted SafetyWing. I... See more

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Rated 5 out of 5 stars
Verified

My experience with Safety Wing has been positive. The user experience in signing up for a policy is frictionless. I've also had very little issues with submitting claims.

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Rated 5 out of 5 stars
Verified

I love the service and opportunities that's provided at SafetyWing! I booked a spontaneous trip to London for a few days and was able to get my insurance from SafetyWing for the specific dates only.... See more

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Rated 5 out of 5 stars
Verified

Great offerings for peace of mind when traveling internationally. I have found their offerings easy to sign up for and secure. Have never had the need to file a claim so I can’t speak to that side o... See more

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Rated 3 out of 5 stars
Verified

We were unable to purchase a policy with our company credit card, receiving an error message about teh CVC code. Safety Wing customer service was unable to determine why the card wouldn't work online,... See more

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Rated 5 out of 5 stars
Verified

The agent was very friendly and helpful in canceling my plan due to visa delays and I was refunded within 2 days. No hassle! The service was impeccable and fast. Definitely recommend.

Company replied

Rated 5 out of 5 stars
Verified

Excellent insurance! Their plans are very good and offer great coverage for various medical services and providers. I love the fact that their claim reimbursement is quick and easy. The documents requ... See more

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Rated 5 out of 5 stars
Verified

I have never made a claim, so i don't know how things are on that end of things. But getting the insurance was easy and within reason regarding price. It's peace is mind, and that's priceless!

Company replied

Rated 5 out of 5 stars
Verified

you offer was the best price for a travel insurance... tho my girlfriend can't buy her own insurance because she "log in" through google instead to create her new account. so she got in a loop in step... See more

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Rated 3 out of 5 stars
Verified

I haven't been able to activate my card. I already have a physical card; however, the team informs me that I'm not able to activate it and need to wait for a replacement. This has truly been an inc... See more

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Rated 5 out of 5 stars
Verified

My experience beginning to end was incredible, despite having broken my foot in a country with subpar medical care. Surgery in foreign country was very daunting until i understood this wasn’t your no... See more

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Rated 5 out of 5 stars
Verified

Easy to use, fast and efficient help almost instantly. Friendly and most importantly solved my issue. Been using Safety wing for over a year now. Highly recommend! I travel frequently and this is my b... See more

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Rated 3 out of 5 stars

I had a small claim in Portugal with a dentist of 65EUR. SW did not want to pay out the funds and requested BS information for something so small and had direct contact to dentist. Overall they dr... See more

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Rated 5 out of 5 stars
Verified

It's not too expensive. I never used it as nothing ever happened. The information is well presented and very clear.

Company replied

Rated 5 out of 5 stars
Verified

I've client of Safetywings for 5+ years and recently decided to give up my local insurance and sign up for the Nomad Complete coverage. They have been very responsive and quick to attend to claims.... See more

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Rated 3 out of 5 stars
Verified

A documentation to guide the user could be provided to fulfill / submit the initial credentials on the portal. I was able to proceed wire the online help / support agent who has explicitly provided th... See more

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Rated 5 out of 5 stars

I used Safety Wing twice and my son used it four times now. I highly recommend it to anyone interested in adventure holidays. Many other travel insurance companies were not willing to provide emerge... See more

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Rated 5 out of 5 stars
Verified

The company responds to requests in a timely manner, and they are very professional. I'm very happy with the service.

Company replied

Rated 5 out of 5 stars

Thank you Gigi Leo for recommending Safetywing’s Insurance for nomads plan, it was ideal for my situation. I had a pleasant experience & I would purchase it again! I loved how detailed and straightf... See more

Company replied

Rated 5 out of 5 stars
Verified

Wow it Takes 30 minutes to have an answer for an insurance price. Ariel the agent customer put to me the link to see the price and I have all the info than i need in arround 30 minutes…wow i am really... See more

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Rated 5 out of 5 stars
Verified

Very easy to compare options and sign up. Especially if already travelling or plan to go to many countries. Dashboard is amazing. Flex to go monthly is really good. Really easy to use and check polici... See more

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Rated 5 out of 5 stars
Verified

The process is smooth and user-friendly, each step is clear and you can a travel insurance within few minutes with all the information needed.

Company replied

Rated 5 out of 5 stars
Verified

Well, the payment was great, i paid in my advance due to my internship set date, however i was recommended by my agency and i still yet to still in case something which i don't wish happen to me in th... See more

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Rated 5 out of 5 stars
Verified

It was excellent service with wonderful online support that I got immediately through the website. Looking forward to work with this insurance company in future. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Website was easy to navigate and it seems everything was transparent about the travel insurance. It's also affordable.

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Rated 5 out of 5 stars
Verified

They communicate clearly on what you need to make a claim, they have honored the terms and are pretty responsive. I can say this is the best insurance I have used

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Rated 5 out of 5 stars
Verified

Nomadic Matt has recommended you for years. I trust him.

Company replied

Rated 5 out of 5 stars
Verified

I've used Safetywing for our Travel Coverage for years. Easy to buy, easy claim process and real people available to talk to quickly.

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Rated 5 out of 5 stars
Verified

easy and affordable to buy for a little family trip to enjoy peacefully

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Rated 5 out of 5 stars
Verified

5 starts for the chat support and a flexible service. I hope to have the same experience in case of an accident

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Rated 5 out of 5 stars
Verified

Great product, but as I am getting on a bit, it is becoming a little expensive.

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Rated 5 out of 5 stars
Verified

I can feel safe with SafetyWing insurance while I’m traveling

Company replied

Rated 4 out of 5 stars
Verified

Everything easy and good communicated. Just the pice is going up every year.

Company replied

Rated 5 out of 5 stars
Verified

Very intuitive UX and the process was very fast! Super recommended. I purchased a nomad insurance for my trip to Japan.

Company replied

Rated 5 out of 5 stars
Verified

This is one of the most convenient and transparent insurance services I’ve used — with a user-friendly platform and a responsive, approachable support team that makes the whole experience effortless.

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Rated 5 out of 5 stars
Verified

It is not the first time I use this insurance and is a good option for travels

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Rated 5 out of 5 stars
Verified

Seamless and easy to use. No fuss no hassle, just easy insurance to make travel simple.

Company replied

Rated 5 out of 5 stars
Verified

Immediate answer , and response in a very friendly environment . Continue the good job guys

Company replied

Rated 5 out of 5 stars
Verified

Arianne was great, super fast and showed me everything I needed to do.

Company replied

Rated 5 out of 5 stars
Verified

Exceptional service, fast, professional, and with genuine care. The team handled everything with great efficiency and kindness, making a stressful situation much easier. So far, the support has... See more

Company replied

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Company details

  1. #40 of 53 best companies in Insurance Company
  2. #20 of 25 best companies in Travel Insurance Company

About SafetyWing

Written by the company

Insurance for nomads, global citizens & remote teams

SafetyWing's mission is to create a global social safety net that anyone can access, no matter where they were born.

We began by launching Nomad Insurance, health and travel insurance built for nomads, by nomads. With the addition of Remote Health, which provides global health benefits for companies and startups, we’ve been supporting the health and well-being of nomads and remote workers since 2018.

With Nomad Citizen, our latest offering, we brought our vision to life with a full suite of protections for health, travel, and income. We aim to support global citizens in all seasons of life — not only for travel and working remotely, but to live a truly borderless lifestyle.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

RELAXED MIND

JUST KNOWING I WAS COVERED ON MY TRIP ABROAD MADE MY VACATION MORE RELAXING, I WAS ABLE TO FREE MY MIND AND HAVE A GREAT TIME.

October 4, 2025
Rated 1 out of 5 stars

Stay away!

I recommend to stay away from this company. It's very difficult or maybe even impossible to get successful claim from them. They always ask you to get more information from hospital till the hospital is not able to provide anything more and then it all get stucked. I'm fighting right now with 3 claims from them.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great weel supported global insurance

Great weel supported global insurance, very friendly and prompt response from support staff - great policy gives you total peace of mind when away

October 15, 2025
SafetyWing logo

Reply from SafetyWing

Hi Paul!

Thank you for your wonderful feedback!
We’re delighted to hear that our Nomad Insurance Essential plan and support team gave you peace of mind while away. Friendly and prompt service is something we truly pride ourselves on. Safe travels! ❤️

Rated 5 out of 5 stars
Verified

Easy to use and fairly priced

Easy to use and fairly priced

October 15, 2025
SafetyWing logo

Reply from SafetyWing

Hello there!

We’re glad you had a positive experience with both the ease of use and pricing.
Thanks for sharing your thoughts! 😁

Rated 5 out of 5 stars
Verified

I’m a repeat subscriber - great peace of mind

I’m a repeat subscriber - thankfully we’ve never needed to claim but it’s reassuring to know there’s a layer of protection if we ever need it.

October 14, 2025
SafetyWing logo

Reply from SafetyWing

Hello there!

Thank you so much for choosing us!
We’re really glad to hear you feel reassured knowing we’re here if you ever need us. Your trust means a lot! Hope you enjoyed your trip! 💙

Rated 4 out of 5 stars
Verified

The credit card is good but could have…

The credit card is good but could have a larger balance.

October 14, 2025
SafetyWing logo

Reply from SafetyWing

Hi Gabriel!

We appreciate you sharing your thoughts! It’s great to hear you’re happy with the Safetywing card feauture, and thanks for your suggestion about the card limit. Your feedback helps us improve and serve you better!

Rated 5 out of 5 stars
Verified

Fast purchase

Fast purchase

October 11, 2025
SafetyWing logo

Reply from SafetyWing

Hello!

Thanks for your feedback! We’re glad you found the purchase process fast and smooth. We appreciate you choosing us!
Safe travels!!

Rated 5 out of 5 stars
Verified

Quick and Easy.

October 9, 2025
SafetyWing logo

Reply from SafetyWing

Hey there!

Thank you so much for your kind words! We truly appreciate you taking the time to share that your experience was quick and easy. It means a lot to us!

Rated 5 out of 5 stars
Verified
SafetyWing logo

Reply from SafetyWing

Hello KJ!

We really appreciate your review! It's great to know the platform was easy to navigate and user-friendly.

Rated 5 out of 5 stars
Verified

Great experience with support

Responses were quick and explanations clear.

October 12, 2025
SafetyWing logo

Reply from SafetyWing

Hello Miro!

We're happy to hear that you received quick responses and clear explanations. Our customer care team is open 24/7 if you need support. 😁

Rated 5 out of 5 stars
Verified

It is really easy to use

It is really easy to use. They explain in details what you are covered for and what you are not. It is a very easy and friendly sight to use. Everything is explained to you while filling out your information.

October 10, 2025
SafetyWing logo

Reply from SafetyWing

Hello Michael!

Thank you for the lovely review! We’re so glad to hear that you found the site easy to use and the coverage details clearly explained.

Making things simple and transparent is very important to us, and it’s great to know that it came through in your experience.

Safe travels! ✈️

Rated 4 out of 5 stars
Verified

Quick responses

Quick responses, helpful feedback, and quick compensation.

September 17, 2025
SafetyWing logo

Reply from SafetyWing

Hi Sanzu,

We really appreciate your feedback! It's great to know that our team was able to support you quickly and effectively. Providing helpful service and prompt reimbursement is what we’re all about. Thanks for choosing us! 🙌🏽

Rated 4 out of 5 stars
Verified

Easy to subscribe

Easy to subscribe. Not very clear about the process when health problems appear

October 9, 2025
SafetyWing logo

Reply from SafetyWing

Hey there!

Thanks for your feedback. It matters to us!
Our customer care team is open 24/7 via chat and email to provide guidance on the process in case of an emergency.

Rated 5 out of 5 stars
Verified

Buyng insurance from Safe Wings was an…

Buyng insurance from Safe Wings was an easy experience, and in 15 minutes after purchasing one can click to download a special VISA LETTER. If you choose a subscription, the letter will say:
..... individual travel insurance plan effective from ** Jan, 2026 to ** Feb, 2026,
extendable until ** Jan, 2027.

October 13, 2025
SafetyWing logo

Reply from SafetyWing

Hello Philip!

Thank you for sharing your experience! We're so happy to hear that purchasing insurance was quick and easy for you.

I'm sure being able to download the visa letter within a few minutes made things even more convenient.

We appreciate you choosing us, and we’re here if you need anything during your travels or beyond!

Rated 5 out of 5 stars
Verified

Excellent

Fast and understandable

October 9, 2025
SafetyWing logo

Reply from SafetyWing

Hi Hanan!

Lovely to hear from you!
We’re glad to hear that you found the process fast and easy to understand. Safe travels!

Rated 5 out of 5 stars
Verified

Really great!

October 12, 2025
SafetyWing logo

Reply from SafetyWing

Hi Solomon!

Thank you for the kind words! We're thrilled to hear that you’re happy with your experience. If you ever need anything or have questions, we're always here to help! 🙌

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