Travel Insured International Reviews 1,583

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the peace of mind they felt knowing they had travel insurance, even when they didn't need to use it. People appreciated the ease of obtaining insurance and the clear communication provided, which made them feel protected during their trips. The helpfulness and knowledge of the staff also stood out, with consumers highlighting pleasant interactions and prompt answers to their questions. Many reviewers expressed their intention to use the company again for future travel insurance needs. However, some consumers reported issues with cancellations and refunds, indicating dissatisfaction in these specific areas. A few reviewers also expressed mixed feelings regarding their claim experience. Despite these concerns, the overall sentiment remains positive, with many customers valuing the service and comprehensive coverage offered by the company.

Based on these reviews

Rated 4 out of 5 stars
Verified

I really cannot provide a valid review of your service since I did not need any assistance while on vacation, either this year or last year.

Company replied

Rated 4 out of 5 stars
Verified

Our flights going were delayed and they gave us hotel and Uber fare accommodations but no refreshment included. Again when we came back it was delayed again. Same thing they provided hotel with refres... See more

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Rated 4 out of 5 stars
Verified

I did not have to utilize the travel protection plan. I felt it necessary to purchase, however, but found it extremely expensive compared to other plans I have purchased in the past.

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Rated 4 out of 5 stars
Verified

We recently had to cancel our very important trip to Alaska at the very last minute due to a sudden onset medical condition of my husband. It was very easy to file a claim, and the checklist was very... See more

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Rated 5 out of 5 stars

While in France, I had a hearing aid problem that unfortunately required a doctor to fix. First I tried hearing centers who could not help and I looked up ENT offices online where I could not get a... See more

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Rated 5 out of 5 stars
Verified

Fortunately, we didn’t need to file a claim. It was wonderful knowing that we were covered should an emergency arise. Travel Insured International has competitive pricing and I’m using it again for... See more

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Rated 5 out of 5 stars
Verified

I purchased insurance with a “cancel for any reason” rider to cover a 2 week international vacation. I was able to review the policy before purchasing & found it sufficient & easy to understand. I did... See more

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Rated 3 out of 5 stars
Verified

Shuttles uncomfortable we had a big group of 15 long transfers sometimes and not comfortable because it barely fit us all, the hotel rooms made for a couple not two sisters in a room. Way over priced... See more

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Rated 5 out of 5 stars
Verified

We had to cancel our two week trip 3 days before we left because two of us got Covid. Travel Insured International were easy to work with and very helpful and timely in processing our refund.

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Rated 5 out of 5 stars
Verified

We are glad we had our trip insured with your company. Thankfully all went well and we didn't have to use it but we're very grateful that Matt Spencer explained the areas that were covered , and that... See more

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Rated 5 out of 5 stars
Verified

Your company prepared us well with excellent communication when it came to how to manage our international insurance cards. It’s easy to lose track of where that card info is when actually traveling... See more

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Rated 3 out of 5 stars
Verified

Technically, you didn’t do anything other than sell me travel insurance via my travel agent. I didn’t use it so I don’t know how well you would have performed. The insurance seemed reasonably priced f... See more

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Rated 5 out of 5 stars
Verified

The organization of the entire trip; from the flight planning to the tours. Especially, having local guides. The staff on the EIR were amazing! Their knowledge, thoughtfulness, and willingness to g... See more

Rated 5 out of 5 stars
Verified

Always answered calls, helped to get insurance for international trip quickly, it was done right before the trip started. Interaction with insurance agent was always pleasant. All our questions were... See more

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Rated 5 out of 5 stars
Verified

Although we haven't had to use our travel insurance, traveling with my 90 year old Mom feels much safer with Travel Insured along with us!

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Rated 5 out of 5 stars
Verified

We receiver a 100% refund from Travel Insured. The forms were extensive; but, the time spent in preparing them was worth it. TI accepted scanned content which made the process easier and more efficien... See more

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Rated 5 out of 5 stars
Verified

The best part is we didn't have to use the insurance, but knew if we needed it, it was available. We were covered for trip interruption, luggage loss, and medical problems.

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Rated 3 out of 5 stars

Positives: + Price was lower than some of the other quotes (not by much, but some) + When I called them on the phone once, the rep was able to quickly tell me what I was missing from my ori... See more

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Rated 5 out of 5 stars
Verified

Great experience! Despite a computer glitch during booking, the Travel Insured team went out of their way to contact me and insure that my travel was properly protected. Thanks! One small issue was... See more

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Rated 5 out of 5 stars
Verified

When you have an issue or concern - calling and talking with someone is easy. Also the associate is knowledgeable and helpful.

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Rated 5 out of 5 stars
Verified

The peace of mind knowing if either one of us had a family emergency that we could see to that need without the worries of losing all our trip money. We have used Insured International 2x now and we w... See more

Rated 5 out of 5 stars
Verified

Actually, I didn't need to use the insurance but it sure gave me peace of mind! After booking my trip, I was diagnosed with pancreatitis; and a few months later, I was diagnosed with breast cancer. I... See more

Rated 5 out of 5 stars
Verified

Even though we didn’t have to use the travel insurance, I was pleased that they constantly kept in touch before the trip and after the trip to see if we needed any assistance.

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Rated 4 out of 5 stars
Verified

Explanation from rep was very good. I still feel it’s an overwhelming request of info for a paid insurance policy.

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Rated 5 out of 5 stars
Verified

Travel Insured International had the best bang for the buck for our travelers policy to Tanzania (particularly for the political evacuation coverage, not offered by many competitors I considered). Sin... See more

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Rated 5 out of 5 stars
Verified

I never expected to have to use this insurance! It was an easy process and the claim paid out in less than 30 days.

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Rated 3 out of 5 stars
Verified

Not much to tell. After purchasing the insurance I didn’t get any communication except the confirmation information. We didn’t need to make a claim or have any problems.

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Rated 5 out of 5 stars
Verified

Our trip went well so we did not have to take advantage of the plan. The coverage enabled us to travel at ease, knowing that if something happened, we would be well taken care of.

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Rated 5 out of 5 stars
Verified

It was easy to do, easy to understand and gave me peace of mind as we just had our first grandchild and may have needed to miss our trip. Luckily we went!

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Rated 5 out of 5 stars
Verified

The process of obtaining the insurance was simple and easy. Can't really speak to the quality of the coverage because I didn't need it.

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Rated 5 out of 5 stars
Verified

The process of obtaining insurance was so easy. The communication I received about the insurance was easy to read and understand. I felt protected for my trip.

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Rated 5 out of 5 stars
Verified

Initially I was disappointed because the policy did not do what I thought it would do - that was because the agent sold it to me incorrectly. But instead of being out of luck, they refunded the excess... See more

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Rated 5 out of 5 stars
Verified

Thankfully, we traveled without having to use the coverage. We were grateful to have the peace of mind that we had coverage if necessary.

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Rated 4 out of 5 stars
Verified

Quick and easy, coverage includes many things (thankfully we didn’t need to Utilize any of it). Wish price was cheaper but that’s the only suggestion I have.

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Rated 5 out of 5 stars
Verified

I have called & I have signed up online to obtain insurance for my trips. Both were so easy to do. If you don't have all your trip information, they will help you find it. Price is very reasonabl... See more

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Rated 5 out of 5 stars

Serenity made all the difference! All the other companies found reasons to say no. Serenity found a reason to say yes. I have found my travel insurance company!

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Rated 5 out of 5 stars
Verified

Jennifer and John made my first trip out of the country so effortless. Will definitely be using them again.

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Rated 5 out of 5 stars
Verified

The benefit was not used. Therefore, the rating assigned is a default.

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Rated 5 out of 5 stars
Verified

We were booking a big trip. We knew we should insure just in case. We felt confident in our decision to go with Travel Insured.

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Rated 5 out of 5 stars
Verified

I felt confident and relaxed knowing I had your insurance. Thankfully I did not have to use it. Thank you, Janice Robertson

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Rated 5 out of 5 stars
Verified

We didn’t have to use the insurance but felt secure in having it.

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Rated 5 out of 5 stars
Verified

Fortunately, we didn’t need your company so we don’t know how it would have turned out. What was offered seemed great. Your prices were lower for more!

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Rated 5 out of 5 stars
Verified

No problems arose. Felt it was perfect coverage.

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Rated 5 out of 5 stars
Verified

I have nothing to report! Paid for insurance but never needed it!

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Rated 5 out of 5 stars
Verified

We had a great time and did not use the insurance, but glad we invested.

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Rated 5 out of 5 stars
Verified

It was reassuring to know that I had Travel Insured at my fingertips.

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Rated 5 out of 5 stars
Verified

Pease of mind... no issues required to use the insurance. It was there in case it was needed. Thank you.

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Rated 5 out of 5 stars
Verified

Website easy to use to create and manage plans and claims. Comprehensive coverage. Excellent customer service.

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Rated 5 out of 5 stars
Verified

Another member of our group took care of buying all of the tickets and arranging for the insurance. She chose your company because someone else recommended it to her. We bought the coverage and had no... See more

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Company details

  1. #16 of 25 best companies in Travel Insurance Company

Written by the company

Travel Insured offers coverage for trip cancellation (with cash reimbursement), out-of-network medical/evacuation, lost/delayed baggage.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Good to have available

Fortunately, we didn't need our insurance but was good to know it was there if we did need it. Would recommend being able to get a rebate or partial refund if insurance not used, maybe based on length of trip.

August 25, 2025
Rated 3 out of 5 stars
Verified

My travel was safe and I had peace of…

My travel was safe and I had peace of mind from purchasing it.

June 14, 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars
Verified

Everything went smoothly from the…

Everything went smoothly from the moment we talked about buying travel insurance. We had a memorable trip, fortunately no mishaps.

October 25, 2024
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Reply from Travel Insured International

Thank you for reaching out and sharing your positive experience. It's wonderful to know that you had a memorable trip free of any mishaps. That's exactly the peace of mind we aim to provide.

Rated 5 out of 5 stars
Verified

The agents were very helpful and…

The agents were very helpful and accommodating. They went out of their way to help me resolve my issues.

November 5, 2024
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Reply from Travel Insured International

Thanks for sharing your positive experience! Our team is always happy to go the extra mile for our customers. Here's to protecting life's precious moments together.

Rated 5 out of 5 stars
Verified

Did not have to use the insurance but…

Did not have to use the insurance but it is always comforting to know that you are fair and responsive.

November 24, 2024
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Reply from Travel Insured International

Thank you for sharing this feedback. While we're glad you didn't have to use your coverage, we're even more pleased to hear that you feel confident and secure with your policy. Providing our clients with fairness and peace of mind is our top priority.

Rated 5 out of 5 stars
Verified

Customer service is helpful

Customer service is helpful, empathic and professional.

August 26, 2025
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Reply from Travel Insured International

"Thank you for taking the time to share your positive experience. We're so glad our team was able to provide helpful, empathetic, and professional support. We love being part of your treasured travel moments

Rated 1 out of 5 stars
Verified

We have never received our refund

We have never received our refund. We did receive that it is delayed and no more information. We would love to know where it is in review and when we will receive our refund.

May 10, 2025
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Reply from Travel Insured International

Richard,

We sincerely apologize for any inconvenience this delay may have caused. At this time, we are awaiting additional information from your travel agent and have already reached out to her directly to help move things forward. Thank you for your patience, your feedback, and for trusting Travel Insured International. We’re committed to supporting you every step of the way.

-Catherine

Rated 5 out of 5 stars
Verified

I did not need insurance on this trip

I did not need insurance on this trip, so it remains untested. The coverage included civil unrest, which is unusual. That is also the reason for selecting this unknown brand.

July 4, 2025
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Reply from Travel Insured International

We're glad to hear that you had a smooth trip and didn't need to use your insurance. Our goal is to provide peace of mind so you can travel worry-free. An uneventful trip is always the best outcome!

Rated 5 out of 5 stars
Verified

Great insurance easy set up

Great insurance easy set up. Met our needs for the trip.

September 5, 2025
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Reply from Travel Insured International

We appreciate your positive feedback! It's great to know the setup was easy and your trip needs were met. Here is to more worry-free moments.

Rated 4 out of 5 stars
Verified

Was unhappy with your refund procedure

Was unhappy with your refund procedure. To many hóops to go through.

November 12, 2024
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Reply from Travel Insured International

George,

Thank you for sharing your feedback. We’re sorry to hear that our refund procedure was frustrating and involved too many steps. Your experience is important to us, and we’re always looking for ways to improve our processes. We appreciate your input and the opportunity to serve you better.

-Catherine

Rated 5 out of 5 stars
Verified

Fortunately

Fortunately, I did not have to file any claims.

August 19, 2025
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Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars
Verified

Honestly

Honestly, I never had to use it, thank goodness. The policy was easy to get and inexpensive. In my opinion it was an easy decision, why would I not get the insurance.

September 10, 2025
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Reply from Travel Insured International

That's exactly what we love to hear! It means you've had peace of mind without ever having to worry. We're glad we could provide that security for you. Thanks for sharing your positive experience!

Rated 5 out of 5 stars
Verified

I didn’t have any issues but I knew I…

I didn’t have any issues but I knew I would be safe and secure while traveling.

August 23, 2025
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Reply from Travel Insured International

Thanks for the update, and we are glad it was a safe and secure one. "Wishing you continued safe travels in the future.

Rated 5 out of 5 stars
Verified

Best travel insurance plans!

I have used this as a travel insurance for all our travel and I have never encountered any problems! Their customer service reps are amazing and always helpful!

November 14, 2024
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Reply from Travel Insured International

Thank you so much for your kind words! We are thrilled to know you've had consistently great experiences with our travel insurance and customer service team. We appreciate your loyalty and look forward to protecting your future travels!

Rated 5 out of 5 stars
Verified

Easy & helpful to work with!

They helped with any questions I had and suggested which plan would be best. Very responsive when contacting.

November 12, 2024
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Reply from Travel Insured International

Thank you for your kind words! We're thrilled to hear that our team was able to help you choose the best plan and that you appreciated our responsive communication. We look forward to working with you again.

Rated 5 out of 5 stars
Verified

Never needed but glad we had it

Thankfully we never had to use the insurance but it did give us peace of mind knowing we had it in case anything went wrong.

September 20, 2025
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Reply from Travel Insured International

We believe in being prepared for the unexpected. We are so happy that your experience was seamless.We are here. Go be there.

Rated 1 out of 5 stars
Verified

Poor Customer Service

We were on a trip to Asia that we had to cut short. We had cancel for any reason coverage. Our return air tickets were on miles. Before we made the changes to our return air arrangements we contacted the claims department at Travel Insured. They were unable to tell us if we purchased return air tickets if they would be covered under our policy, even though the terms of the policy stated cost to return to the point of departure is covered. Since purchasing return air tickets would be a very large expense, we instead used mileage to return. Unfortunately, our original trip cost was 60,000 miles p/p and the changed ticket cost was 239,00 miles p/p. We lost a significant number of miles because you agent would not confirm the our Travel Insured Policy would cover the cost and Travel Insured will not pay us to restore the mile!

August 4, 2025
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Reply from Travel Insured International

Frederick,

Unfortunately, we are unable to provide a coverage determination during the initial claim call. Once we receive all required claim documentation, our claim analyst team will review your information and make a decision in accordance with the terms and conditions of your coverage.

If you have any questions while your claim is pending documentation, please don’t hesitate to call us at 1-800-243-3174. Thank you for your patience and for sharing your feedback with us.

Rated 5 out of 5 stars
Verified

Great Insurance!

I never expected to have to use this insurance! It was an easy process and the claim paid out in less than 30 days.

September 19, 2025
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Reply from Travel Insured International

Thank you for the wonderful feedback! It's rewarding to hear that your claim was processed so quickly. We'll be sure to pass your kind words along to the claims team—they will be thrilled to hear that they made a difference for you during a difficult time.

Rated 4 out of 5 stars

Am electronic skills

Am electronic skills

October 9, 2024
Unprompted review
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Reply from Travel Insured International

Thank you for your positive rating. Here is to more worry-free moments.

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