Havie Reviews 65

THE BEST CUSTOMER SERVICE!! I reached out via email about a concern that the base of the light was burning hot and Isabelle responded back promptly with a solution to satisfy her customers. Even th... See more

The lamp itself is stunningly beautiful. I love watching the colors dance across my room after dark. When I misplaced the remote, I was worried about customer service charging me for a replacement. No... See more

I had a small issue with my lamp and reached out to Lunie. Isabelle responded straight away and made the whole process so easy and pleasant. She reviewed my video, confirmed the problem, and arranged... See more

I had a cheaper cube lamp but it was noisy and not that elegant. The Lunie lamp fixed that (NO sound at all when in standard use), better quality light and remote, built in relaxation sounds, doubles... See more

I emailed Lunie in regards to my remote that was accidentally damaged & Isabelle responded the next day. She was kind & helpful. She sent me a new remote at no charge & even requested I recvd the con... See more

I would give 4.5 out of 5 if I could. Unfortunately my first order was lost in transit, but when I reached out to customer support I received confirmation of a new shipment at no charge within 2 d... See more

We love our Lunie Lamp, it’s so peaceful and calming in our bedroom. Dealing with Isabelle has been an absolute delight, we cannot fault her and her customer service. Thanks for everything.

Customer service is so helpful and kind! My first lamp had some minor issues but was quickly resolved with a replacement. Overall, the product is wonderful. It is exactly as it is described, extremely... See more

I received my lamp and discovered that everything worked except the white noise feature(which I really use a lot for my 3 year old in his room) Lunie customer service quickly replied to my message and... See more

The lamp is so beautiful! Isabelle from customer service is really helpful, and when the spinning feature in my lamp stopped working her quick response and offer to send a replacement was both profess... See more

The customer service was amazing. Isabelle responded to my email requesting help with a product quickly. She was really patient and kind and helped me resolve my issue.

First, we love the lamp. I thought it was for me. My 2 year old thinks it’s for her. So I let her use the remote control… and it disappeared to who knows where. After searching for 3 weeks, I finally... See more

I couldn't get the lamp to work mostly because I am not so good at following directions. I contacted customer service and they were quick to respond with exactly the directions I needed to get it to... See more

Isabelle was amazing. She walked me through the question. I had about a particular part on the lamp and even provided a video as to how it is installed. This company definitely has heart- and loves th... See more

Love this lamps and my cats too. Moreover, great customer service too. Had to replace my lamp after the charging port broke, and Isabelle was the most helpful. Thanks a lot :)

Great costumer service! I had an issue with my lamp and reached out to Lunie. Isabelle responded straight away and sent me a replacement without charge. Highly recommend.

Isabelle helped me figure out my Lunie lamp with great patience and understanding! She also responded within minutes of me sending an email to support. Excellent customer service.

Had a small issue with a delivery not getting delivered to the correct address, and they got me a replacement on the way ASAP, very friendly customer service. Isabelle helped me, and she did very well... See more

My order arrived and something was not working. I reached out to customer service and the response was quick and they sent me out a replacement right away! Isabelle helped me out. Super happy with my... See more

Great product! And the customer service from Isabelle was outstanding! Answered my emails promptly and professionally :)

Prompt and cordial communication. Resolved my issue quickly and with ease. Excellent product and customer service. First time ordering something from a Facebook ad so I was wary but shouldn't have bee... See more

Customer service is amazing! Isabelle was very helpful with sending out a replacement lamp, thank you so much!

The lamp is very nice, and when I contacted about a faulty remote, they were super willing to help me get a working one, to the point of sending a new lamp if necessary. Very good light and a very gre... See more

I was helped a few times by Isabelle and customer service. Responses were quick and helpful. Thanks so much for helping me solve my issues with my orders.

Customer support was prompt, they went above and beyond to assist me when I reached out to them via email.

Isabelle in customer support was tremendous in supporting me through a re-send of a product that malfunctioned. I am enjoying the Lunie lamps. Thanks a million!

Their customer service is amazing: quick and empathetic replies with great problem solving and a sense of humor. Isabelle is the best!

Amazing customer service response when i noticed an issue with our lamp. 10/10. The Lunie Lamp is a great addition to our house.

One of our lamps was faulty so I emailed the team and they arranged a replacement straight away. The light is great, everything I was hoping for. It has lots of settings and is super quiet. Highly rec... See more

I had a light that was defective on arrival, but it was immediately replaced free of charge and with the most amazing and helpful customer service !!

Beautiful light, makes my room feel so peaceful. The customer service is amazing and very prompt.

I recently ordered the Lunie Lamp. I received the lamp in the time frame that I was quoted, and everything works great! I thought I had an issue with the remote not working, so I reached out to their... See more

Had a shipping problem due to a mistake I made, I had great help from Isabelle who solved it immediately. Great service!

Usually when you email a customer service address for an online retailer, it goes into the abyss. I had a fabulous experience with Lunie’s customer service - they’re incredibly responsive and helpful.... See more

The customer service team was quick to respond, incredibly helpful, and resolved my issue with care and professionalism. It’s rare to find such responsive support these days—highly recommend!

Isabelle was awesome! Very helpful and knowledgeable about the product, and quick to help!

Prompt, kind response from the team via email. Issue resolved.

Had a small issue with packing Isabella was quick to respond and help with the issue.

Not only did I love the the product, the support team is amazing. Great to see a small business do it right. Love these guys!

Love my lunie lights and have more on the way! Customer service is great, thank you Isabelle for all your help!

This was the best customer service I’ve had! Replaced my lost order and got back to me fast!

I had a problem to start the lamp. Isabelle help me and had been so gentle on the explications. Thank you.

Super cosy light which arrives quickly! Super helpful customer service.

Fast and really nice customer support 🙏🏼

When the delivery arrived, I unfortunately wasn’t home to receive it, so it was sent to a collection point. I ended up missing the pickup deadline because I was away on vacation. All my own fault. But... See more

I bought the Lunie Lamp thought it was broken, I could not figure out how to turn it on. After a few conversations with a very responsive and patient customer service member I realised I was tryin... See more

Isabelle was fantastic in the quickness of her response and helping me out!

I had a great experience with the customer support! My lamp unfortunately broke during shipping, but I immediately received kind and professional help from Isabelle. The communication was super fast,... See more