I placed my order end of September and I got message on Walmart app saying that the item was damaged and delayed during delivery on Oct 8th. I called VidaXL few times to check if there would be anoth... See more
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Seriously planning to purchase a £300+ order with this company but given the shocking but consistant poor reviews below, I've decided to not take the risk and will instead purchase from elsewher... See more
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The quality was much lower than I expected. Wood is very thin and flimsy, definitely can't use this to bear any weight at all. The top parts were split already before we even assembled it. Assembly wa... See more
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Bare-bones, easy to navigate web based store that does not "oversell" itself, a rarity these days, and much appreciated. Excellent variety and quality of goods. Very low prices. Reasonably qu... See more
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Company details
Written by the company
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
United States
- vidaxl.com
1.9
Poor
888 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
I placed my order end of September and…
I placed my order end of September and I got message on Walmart app saying that the item was damaged and delayed during delivery on Oct 8th. I called VidaXL few times to check if there would be another one sent. They said they will, but it is already end of October and Im unable to finish my bathroom remodeling, neither I can't cancel my order, because it says it is still in transit.
October 24, 2025
Unprompted review
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Horrível customer service
Horrível customer service, late delivery and ABUSIVE charges for returns. Do not expect your money back even though day delivery your product after the date that you need. DO NOT EXPECT to hear from them any moment. They have ZERO CUSTOMER CARE!
September 6, 2025
Unprompted review
Reply from vidaXL.us
Dear Customer,
Thank you for taking the time to post this comment and for bringing this matter to our attention.
We are very sorry to hear that you experienced issues with the product you purchased, and we apologize for the difficulties in communication.
Please rest assured that we are committed to offering you the best possible solution to resolve the issue you have reported.
We would like to inform you that we have sent a message to the email address associated with your account in order to resolve the matter as soon as possible.
UPDATE: I am pleased that we were able to reach a mutual resolution and that the matter has been successfully addressed to your satisfaction. We appreciate your patience and cooperation throughout the process.
Jose Antonio
Customer Service – vidaXL
Tell me why I should become an existing customer please
Seriously planning to purchase a £300+ order with this company but given the shocking but consistant poor reviews below, I've decided to not take the risk and will instead purchase from elsewhere.
If Vida.com would like to influence my final decision, then please reply to this message.
I recognise that I am not an existing customer - tell me why I should be please.
J Green
September 6, 2025
Unprompted review
Reply from vidaXL.us
Dear Jennie,
Thank you for reaching out, and I completely understand your hesitation. It's always important to make an informed decision when making a purchase, particularly for an order of £300+.
We’re committed to ensuring that every customer has a positive experience with us. We understand that a purchase of this size comes with expectations, and we take those seriously.
We pride ourselves on providing strong after-sales support. Should you encounter any issues with your order, we are always available to assist you. Our dedicated customer service team is here to guide you through the process and address any questions or concerns you may have at any point.
Should you choose to move forward with us, I assure you that we’ll be here every step of the way, ensuring your satisfaction. I've sent you an email to assist further. Please feel free to reply whenever you see fit.
UPDATE
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaxl.com — we’ll be happy to assist you.
Kind regards,
Catalin
vidaXL
Bad Customer Service. Missing Bed
I've never had to deal with this bad of customer service before. For a month I have been chasing up where my package was, even though it showed delivered. Every email I sent asking for help, they responded with a link to a form they wanted me to fill out but the form link didnt work. When I would state this, they would sent the broken link over and over again. I had to resend them order information many times. And they seemed to have an issue even finding my order at first. They finally sent me the actual form file after weeks of asking. When I sent the form back, they responded quickly saying it was never delivered and they were sorry and would send a new bed. Then they sent another email later saying disregard the previous email, that it was delivered and they had proof..... in the "proof" photo, the picture was someone else's package, different name and address! Didn't even look like a bed. I looked through days of CCTV footage to find someone had delivered this package belonging to someone else and then came back to collect it minutes later. The whole thing is very odd and makes no sense. I sent them proof that it was not actually delivered but gathering this proof took a lot of time and it's honestly been a horrible experience dealing with the customer service. I have another email saying they are in fact sending out a replacement, but who knows at this point! Their minds change so quickly. Saving a bit of money was not worth it. Use a different service. They offered nothing for the trouble I have been through except for saying "sorry".
August 1, 2025
Unprompted review
Reply from vidaXL.us
Hi Ashley,
I’m truly sorry to hear about the incredibly frustrating experience you’ve had. Dealing with such a prolonged and confusing situation, especially when you’re trying to get a straightforward resolution, is completely unacceptable. I can only imagine how exhausting it must have been to chase updates for weeks, face repeated issues with the form, and receive contradictory information.
Please know that your experience does not reflect the standard of service we strive to uphold, and I deeply regret the inconvenience and distress this has caused you.
That said, I’m genuinely grateful that I was able to step in and help find a solution that hopefully brings some closure to this matter. Your patience and persistence throughout this process have been remarkable, and your feedback is extremely valuable to us as we work to improve our processes and ensure this doesn’t happen again. If you need further assistance in the future, please email us at feedback@vidaxl.co.uk.
Best wishes,
Catalin
vidaXL
I bought a tent on August 7
I bought a tent on August 7, 2025. The product description says ships in one day. It’s almost been a month and I still do not even have a tracking number and they respond with the same response when I message them asking when will there be a tracking number, and I get the same auto reply saying I will receive an email with tracking when it’s shipped, yet I still have not received a tracking number. Horrible service and customer support. Do not shop from here
August 7, 2025
Unprompted review
Reply from vidaXL.us
Hi Joseph,
I sincerely apologize for the frustration you’ve experienced with your order. I completely understand how disappointing it must be to not receive your tracking number and to encounter delays when you were expecting a quicker delivery.
I do want to clarify that the item you purchased is being shipped from our warehouse in the Netherlands, and unfortunately, international deliveries to the US take longer than expected due to customs and shipping logistics. I admit that this is far from ideal, and I genuinely regret the lack of clarity and communication you’ve received so far.
I've reached out privately to offer my assistance moving forward. Please feel free to reply whenever you see fit.
Kind regards,
Catalin
vidaXL
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While discussing a return I was…
While discussing a return I was purposely disconnected and my emails to the company were not answered. Inferior product and customer service even worse. One star is a generous gift. Buyer beware!
August 20, 2025
Unprompted review
Reply from vidaXL.us
Hi Margaret,
Thank you for your feedback, and I’m truly sorry to hear about your experience. Please know that it was never our intention to disconnect or leave your emails unanswered, and this is certainly not the level of service we strive to uphold.
I have reached out privately as I would love to help. Please check your inbox and reply at your earliest convenience.
UPDATE: We once again offer our sincere apologies for the unpleasant experience you had — it is never our intention to cause frustration or inconvenience. We are therefore pleased that we were able to step in and resolve the issue for you.
Your satisfaction is very important to us, and we truly appreciate your patience throughout the entire process. If there's anything else we can assist you with or if you have any further questions, please don’t hesitate to contact us. For any future assistance, you can reach us via feedback@vidaxl.com
Kind regards,
Catalin
vidaXL
10/10 do NOT recommend.
This company is an absolute nightmare to deal with. I purchased a “reclining, massage grey chair” from them through Walmart & it was definitely blue, cheap, small & the “massager” felt like I was sitting on a vibrating cell phone. Terrible. Fast forward to trying to return, got told I can return directly to Walmart & went there & definitely could not do so. So, starting emailing the seller & I had about 4 different people replying to my one email & kept saying they can’t find my order & I need to provide this & that which I did multiple times. And still “couldn’t find it” after I was told I’ll get my full refund then I received 2 emails telling me to stop sending multiple messages as I was just replying to the emails & providing all of my proof of purchase & order numbers. I finally did receive my refund but it was an extreme headache to receive. 10/10 do NOT recommend this company. If I could rate it -48483 out of 5 I would.
August 19, 2025
Unprompted review
Reply from vidaXL.us
Hi Shayla,
I’m truly sorry to hear about the frustrating experience you had with your chair purchase and the difficulties you faced during the return process. This is definitely not the level of service we aim to provide, and I completely understand how upsetting and exhausting this must have been for you.
I sincerely apologize for the confusion with your order and the back-and-forth communications that caused further frustration. Your feedback is very important to me, and I’m taking steps to improve our processes so this doesn’t happen again.
If you need further assistance in the future, please email us at feedback@vidaxl.com - we're always happy to help.
Thank you for your patience throughout the process.
Kind regards,
Catalin
vidaXL
This is a terrible company
This is a horror company. I received an item and notice how bad quality it is. I decided to anyway try to assemble it and the wood start splitting on several places. I immediately contacted them, however the email I got back as a response reads- they could not locate my purchase!! will not give up and will report to BBB
August 24, 2025
Unprompted review
Reply from vidaXL.us
Hi Sladjana,
Thank you for your feedback, and I sincerely apologise for the experience you've had with our company. I can completely understand your frustration, especially with the poor quality of the product and the lack of adequate response from our team. This is certainly not the level of service we strive to provide, and I truly regret that we failed to meet your expectations.
I’ve personally reached out to you privately to address the issue and assist with a resolution. Please check your inbox for my message, and I assure you that we will do everything we can to resolve the matter to your satisfaction.
We greatly appreciate your feedback, and we are committed to improving our communication and service moving forward.
UPDATE: I'm just checking in as I haven't heard back from you in a while. If you still need our assistance, please check your inbox and reply at your earliest convenience.
UPDATE: I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaxl.co.uk. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin
vidaXL
Disgusting service
Disgusting service, blatant lying, wrong product sent, tried to get out of it but all my evidence was there. Didn’t bother to reply to me for over two weeks, then said they put refund through but lied, gave me all different dates of refund. NEVER USE YOU AGAIN
July 22, 2025
Unprompted review
Reply from vidaXL.us
Hi Pauline,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I can understand how frustrating this situation must have been, especially with the delays and confusion surrounding the refund.
Upon reviewing our records, I can confirm that the credit note was emailed to you earlier, and I apologise if this wasn’t communicated clearly. We strive to offer transparency and timely support, and I regret that you did not receive the service you expected.
If you would like further clarification or assistance with the refund, please feel free to reach out, and we will do everything we can to resolve this to your satisfaction. You can email us at feedback@vidaxl.co.uk.
Kind regards,
Catalin
vidaXL
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I bought my TV stand from Walmart…
I bought my TV stand from Walmart through a third-party seller, VidaXL. Never again!
The TV stand arrived with several cracked parts. When I contacted VidaXL, they said the maximum they could offer me was $27—which isn’t even half of what I paid. After that, they stopped replying to my emails. Do not buy anything from this store; you will be disappointed. I asked for replacement parts, and their answer was: no, but you can get $27 back. COME ON!
Never again.
By the way, I still haven’t received my $27.
August 19, 2025
Unprompted review
Reply from vidaXL.us
Hi Luccas,
I’m truly sorry to hear about the frustrating experience you had with your TV stand purchase, and I completely understand your disappointment. It’s certainly not the level of service we aim to provide.
I’m happy to inform you that my colleagues have been able to sort this out for you, and I believe the issue has been resolved. If there’s anything further you need, please don’t hesitate to reach out. Our email address is feedback@vidaxl.com.
Kind regards,
Catalin
vidaXL
WORST CUSTOMER SERVICE.
WORST CUSTOMER SERVICE.
Ordered an "in stock" item with original delivery date of 2 weeks.
They switched the delivery date to Aug 5 (5 weeks after the order was placed).
Today is Aug 19 almost two months after paying & still no tracking numbers and no responses to emails.
I will update the review if anything changes - but BEWARE before you order!
I had an installer waiting to assemble the furniture who is no longer available due to the extreme delays.
Don't waste your money.
June 27, 2025
Unprompted review
Reply from vidaXL.us
Hi Abraham,
I sincerely apologize for the delay in receiving your order. Please note that international shipments to the U.S. can sometimes take longer than expected.
I understand that the delay is longer than anticipated, but since the products are being shipped from our warehouse in the Netherlands, delivery times can be extended.
I've sent you a private message including some additional information about the shipping.
UPDATE: I'm pleased that everything is now in order. It's always our goal to ensure that your experience with us is smooth and satisfactory, and I'm glad we were able to reach a positive outcome. Should you need any further assistance in the future, please don’t hesitate to reach out at feedback@vidaxl.com — we’re always here to help.
Kind regards,
Catalin
vidaXL
Extremely low quality and refuse to accept returns
They do not accept returns and their products are extremely low quality. Do not get tricked. Do not order from here.
**Update**
They obviously do not like bad reviews so they reached out to me confirming they will not offer a refund, but are offering me $120 refund (I originally spent >$400) for defective planters that are so low quality they cannot hold soil without bulging out because the steel is paper thin. I need to buy new planters from a different supplier. Alternatively, they are offering $150 in store credit, but I never want to buy anything from here again. Both of these options are less than 50% of what I spent on the crap they sent me and that they will not take back.
Do yourself a favor and do not buy from here. I think the only way to get your money back is to do a credit card dispute/chargeback. When I called Chase they mentioned they have frequent issues with this merchant and a 100% success rate in getting their customer's funds returned, because obviously the company will not do it themselves.
July 21, 2025
Unprompted review
Reply from vidaXL.us
Hi Sam,
I'm sorry to hear that the products not as expected. Please be assured that not all of our products are of poor quality. We take great care in sourcing and manufacturing to uphold high standards across our entire product range. Customer satisfaction and product reliability remain our top priorities, and we continuously work to improve and maintain the quality of all items we offer.
UPDATE: As I haven't heard back from you in a while, I assume assistance is no longer needed. If you still need help, please reply to my email or send us a new one on feedback@vidaxl.com.
Kind regards,
Catalin
vidaXL
I bought a lockbox
I bought a lockbox. It is a piece of crap. I wish I had read the reviews before buying it. Don’t waste your money unless you don’t mind spending your time sending it back.
July 25, 2025
Unprompted review
Reply from vidaXL.us
Hi Kaye,
We're sorry to hear you're not satisfied with the lockbox.
To assist you further, could you please provide your order number? We'll look into this right away. You can share the details by replying either to the email we sent or directly to the request on Trustpilot.
UPDATE: I've tried to contact you several times without success. If assistance is still needed, feel free to reply to my email or send us a new one on feedback@vidaxl.com.
Kind regards,
Catalin
vidaXL
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I have purchased 8 garden beds 2…
I have purchased 8 garden beds 2 different styles from vidaXL. The thing I like the most is all the different sizes, If your looking for a unusual size they probably have it. I have not had any problems with any of the beds in the garden so far but I do wish the metal was thicker other than that I have no complaints so far.
July 17, 2025
Unprompted review
Reply from vidaXL.us
Dear Tracy Hill,
Thank you very much for sharing your experience with us.
We are excited to learn you are satisfied with our products.
I will give your feedback to the relevant departments for improvement.
Hope to see you again soon!
Kind regards,
Joan - vidaXL
Frustrated customer AVOID THIS COMPANY
Can't give a zero star rating so had to give 1 star. I ordered goods from this company via market place on B&q. Items were not suitable so returned via B&q 29th March 25 it's now 24th of May and still have not received any money back from them. Every time I contact them about it they give me the run around. I've even provided them with proof of return as requested by them and they still claim they haven't received the goods yet B&q say they have received them. Now they want a tracking number and name of courier that B&q used but they don't give you any of that information just a returns receipt for a refund. I think this company is just trying to get out of paying back my money. If B&q say that they've provided proof that they have received their goods back and I done my part, then what's the problem. Just refund me my money. Simple
Trading standards will be receiving an email about this company
March 29, 2025
Unprompted review
Reply from vidaXL.us
Hi Sharon,
Thank you for taking the time to leave us a review and for bringing this to our attention. This is certainly not the level of service we aim to provide for our valued customers.
I'm reaching out from the Webcare team here at vidaXL as I would love to help you on this matter.
Kindly provide me with either the order (SAP) number, email address or phone number linked to your order. You can share these details by responding to the request we sent via Trustpilot or by editing your original review to include them.
UPDATE: As I have not received a response, I will assume that everything has been resolved. However, if you still require any assistance, please don’t hesitate to reach out. You can email us at feedback@vidaxl.com — we’ll be happy to assist you.
Kind regards,
Catalin
vidaXL
I can not get hold of Vidaxl
I can not get hold of Vidaxl, they do not respond. I’ve emailed on numerous occasions and I’ve sent a message on messenger but still no reply. It’s extremely frustrating as they have sent me a faulty product which we can’t use!!!
Order number : 0044000904483
I ordered an 8ft air track for my daughter’s birthday. We waited until her birthday to inflate it but it immediately started to deflate. It has never worked, We have tried so many times to inflate it but it goes flat.
We are very frustrated as it cost £150 and my daughter can’t use it. Obviously, this is not acceptable .
Please either replace it or refund?
May 14, 2025
Unprompted review
Reply from vidaXL.us
Hi Laura,
Please accept my apologies as the product is faulty and for any inconvenience this may have caused. This is certainly not the level of service we aim to provide at vidaXL. We completely understand how disappointing it must have been to receive a faulty product, especially for such a special occasion as your daughter's birthday.
UPDATE: Regarding the faulty 8ft air track: we acknowledge that the product did not meet expectations, and we want to assure you that your concerns were heard. We’re happy we could work together toward a solution, and we appreciate your patience during this process.
Your satisfaction is important to us, and we hope that the resolution we've provided helps to restore your confidence in our service. We hope to see you again soon!
Kind regards,
Catalin
vidaXL
Bought a summer bed and still love it!
Bought a summer bed and still love it!
It's been 5 summers in Ohio and I store the outdoor summer bed from winter to summer so it gets moved around. I still look forward to enjoying it in the summer. The rain doesn't ruin it either. Well, the rain was heavy at the top and broke the tie straps.
April 19, 2025
Unprompted review
Reply from vidaXL.us
Dear aprilreign,
Thank you for taking the time to leave feedback about your experience!
We are so pleased to hear you found the product to your liking. We are constantly expanding our lines of products to meet your needs.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards,
Joan - vidaXL
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Fake and deceiving company
I bought one of Vidaxl products from noon app
The bed I bought is super king size 200 x 200 cm
What I get after a week is a very small tiny bed 100 cm wide only
I tried to reach the customer service in noon
I sent 8 photos and a video for them as a proof also
This seller ( vivaxl ) is using these apps to deceive customers
I need to take my money back or to get the right item which I suppose to get.
It is a very bad experience with both noon and vivaxl seller
April 16, 2025
Unprompted review
Reply from vidaXL.us
Hi Ahmad,
Thank you for reaching out. Based on the information available, it appears that this order was not placed through our website. I kindly recommend contacting the seller directly for further assistance regarding your purchase.
Please let us know if there's anything else we can help you with!
Kind regards,
Catalin - vidaXL
Just arrived today had broken corners…
Just arrived today had broken corners on one box managed to fix it started putting it together wood was bent don't know if it got wet had to drill predrilled holes for knobs cause they were not straight so I just bought a template for over 100 now another 60 to 80 to get it right and it's not water proof as description says so I would give it a minus 10 stars
March 24, 2025
Unprompted review
Reply from vidaXL.us
Dear Jack,
Thank you for your feedback. I am very sorry to hear the product is damaged and I understand how you may feel. After checking, unfortunately I was unable to locate the communication you have sent us. As a result, I have requested more details from you (such as order number, email address and telephone number) so we can get in touch and address your concerns to your satisfaction.
Once I receive the requested information, I will reach out to you.
Warm Regards,
Anna / vidaXL
Wrong or missing parts of the product
Wrong or missing parts of the product. I have three issues with them. Also, I could not find where I can complain directly to them.
February 3, 2025
Unprompted review
Reply from vidaXL.us
Dear Laura,
Thank you for taking you time to review your order.
We are very sorry to hear that your order item has missing parts
We have reached out to you via your personal e-mail address in order to solve this issue together.
Would you be so kind as to look at this message and get back to me when possible?
I hope to hear from you again.
Kind regards,
Miklos / vidaXL
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