10/10 do NOT recommend.
This company is an absolute nightmare to deal with. I purchased a “reclining, massage grey chair” from them through Walmart & it was definitely blue, cheap, small & the “massager” felt like I was sitting on a vibrating cell phone. Terrible. Fast forward to trying to return, got told I can return directly to Walmart & went there & definitely could not do so. So, starting emailing the seller & I had about 4 different people replying to my one email & kept saying they can’t find my order & I need to provide this & that which I did multiple times. And still “couldn’t find it” after I was told I’ll get my full refund then I received 2 emails telling me to stop sending multiple messages as I was just replying to the emails & providing all of my proof of purchase & order numbers. I finally did receive my refund but it was an extreme headache to receive. 10/10 do NOT recommend this company. If I could rate it -48483 out of 5 I would.
Reply from vidaXL.us
Hi Shayla,
I’m truly sorry to hear about the frustrating experience you had with your chair purchase and the difficulties you faced during the return process. This is definitely not the level of service we aim to provide, and I completely understand how upsetting and exhausting this must have been for you.
I sincerely apologize for the confusion with your order and the back-and-forth communications that caused further frustration. Your feedback is very important to me, and I’m taking steps to improve our processes so this doesn’t happen again.
If you need further assistance in the future, please email us at feedback@vidaxl.com - we're always happy to help.
Thank you for your patience throughout the process.
Kind regards,
Catalin
vidaXL