United Kingdom
Review of SheMed UK
When I first started Shemed, my weight was causing so much strain on my scoliosis that I wasn't able to get out of bed easily in the mornings. Every day was extreme pain and I struggled to take a walk with my children. I've lost 2 stone now and I can finally move more without pain! Getting out of bed and walking is now possible!
Review of vidaXL.us
I've never had to deal with this bad of customer service before. For a month I have been chasing up where my package was, even though it showed delivered. Every email I sent asking for help, they responded with a link to a form they wanted me to fill out but the form link didnt work. When I would state this, they would sent the broken link over and over again. I had to resend them order information many times. And they seemed to have an issue even finding my order at first. They finally sent me the actual form file after weeks of asking. When I sent the form back, they responded quickly saying it was never delivered and they were sorry and would send a new bed. Then they sent another email later saying disregard the previous email, that it was delivered and they had proof..... in the "proof" photo, the picture was someone else's package, different name and address! Didn't even look like a bed. I looked through days of CCTV footage to find someone had delivered this package belonging to someone else and then came back to collect it minutes later. The whole thing is very odd and makes no sense. I sent them proof that it was not actually delivered but gathering this proof took a lot of time and it's honestly been a horrible experience dealing with the customer service. I have another email saying they are in fact sending out a replacement, but who knows at this point! Their minds change so quickly. Saving a bit of money was not worth it. Use a different service. They offered nothing for the trouble I have been through except for saying "sorry".
Reply from vidaXL.us
Hi Ashley,
I’m truly sorry to hear about the incredibly frustrating experience you’ve had. Dealing with such a prolonged and confusing situation, especially when you’re trying to get a straightforward resolution, is completely unacceptable. I can only imagine how exhausting it must have been to chase updates for weeks, face repeated issues with the form, and receive contradictory information.
Please know that your experience does not reflect the standard of service we strive to uphold, and I deeply regret the inconvenience and distress this has caused you.
That said, I’m genuinely grateful that I was able to step in and help find a solution that hopefully brings some closure to this matter. Your patience and persistence throughout this process have been remarkable, and your feedback is extremely valuable to us as we work to improve our processes and ensure this doesn’t happen again. If you need further assistance in the future, please email us at feedback@vidaxl.co.uk.
Best wishes,
Catalin
vidaXL
Review of Fantastic Services
Marina and Velko did an excellent job! I'm very impressed with how much they were able to get done and would be happy to have them back again.
Reply from Fantastic Services
Hi Ashley,
Thank you for your wonderful feedback! We’re so pleased to hear that Marina and Velko did such an excellent job and exceeded your expectations. It’s great to know they were able to get so much done, and we’d be more than happy to have them back for future services.
Wish you all the best!
Fantastic Services
Review of CeX/WeBuy - United Kingdom
Quick shipping and excellent product! Works perfectly.
