WORST CUSTOMER SERVICE.
WORST CUSTOMER SERVICE.
Ordered an "in stock" item with original delivery date of 2 weeks.
They switched the delivery date to Aug 5 (5 weeks after the order was placed).
Today is Aug 19 almost two months after paying & still no tracking numbers and no responses to emails.
I will update the review if anything changes - but BEWARE before you order!
I had an installer waiting to assemble the furniture who is no longer available due to the extreme delays.
Don't waste your money.
Reply from vidaXL.us
Hi Abraham,
I sincerely apologize for the delay in receiving your order. Please note that international shipments to the U.S. can sometimes take longer than expected.
I understand that the delay is longer than anticipated, but since the products are being shipped from our warehouse in the Netherlands, delivery times can be extended.
I've sent you a private message including some additional information about the shipping.
UPDATE: I'm pleased that everything is now in order. It's always our goal to ensure that your experience with us is smooth and satisfactory, and I'm glad we were able to reach a positive outcome. Should you need any further assistance in the future, please don’t hesitate to reach out at feedback@vidaxl.com — we’re always here to help.
Kind regards,
Catalin
vidaXL