While discussing a return I was…
While discussing a return I was purposely disconnected and my emails to the company were not answered. Inferior product and customer service even worse. One star is a generous gift. Buyer beware!
Reply from vidaXL.us
Hi Margaret,
Thank you for your feedback, and I’m truly sorry to hear about your experience. Please know that it was never our intention to disconnect or leave your emails unanswered, and this is certainly not the level of service we strive to uphold.
I have reached out privately as I would love to help. Please check your inbox and reply at your earliest convenience.
UPDATE: We once again offer our sincere apologies for the unpleasant experience you had — it is never our intention to cause frustration or inconvenience. We are therefore pleased that we were able to step in and resolve the issue for you.
Your satisfaction is very important to us, and we truly appreciate your patience throughout the entire process. If there's anything else we can assist you with or if you have any further questions, please don’t hesitate to contact us. For any future assistance, you can reach us via feedback@vidaxl.com
Kind regards,
Catalin
vidaXL