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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the seamless and easy process of renting vehicles, highlighting the convenience of pick-up and drop-off locations, especially at airports. Customers value the excellent communication from hosts, who are often described as responsive, helpful, and accommodating. Many reviewers emphasize the cleanliness, condition, and reliability of the vehicles, with some hosts adding personal touches like bottled water and phone chargers. Consumers also appreciate the user-friendly app, which makes it easy to find the right car within their budget. The ability to read previous reviews of hosts is considered a great help in ensuring a positive experience. While opinions on the booking process are mixed, the location, service, overall experience, and holidays are consistently rated positively.

Based on these reviews

Rated 5 out of 5 stars

Turo allows you to choose exactly the vehicle that you want instead of a class of cars which could lead to getting a vehicle that you don’t prefer. Also, the Turo pickup/dropoff process bypasses the u... See more

Rated 5 out of 5 stars

The app is extremely well-defined and user-friendly. We were able to find the type of car we needed with the right amount of seats easily, then filter according to our budget. Choose your host w... See more

Rated 5 out of 5 stars

We love using Turo! Aside from 1 host in Bozeman, Montana (Best place car rentals) was the name of the host, who didn’t communicate well and then slandered us on the review of the trip causing us to l... See more

Rated 5 out of 5 stars

Kasandra was an amazing host from beginning to end! She responded immediately with an questions we had. The car was perfect for our family trip. Our experience was flawless!! We will definitely... See more

Rated 5 out of 5 stars

The car was great and exactly as described. I personally liked the automatic open/close trunk, trunk space, leather seats, panoramic sunroof, and heated/cooling seats. No issues with the car at all. T... See more

Rated 5 out of 5 stars

A awesome car! One of thee best if not the best on this platform. A true happy & joyous smooth ride. Host communication was on point and the car experience was everything! Very clean white interior an... See more

Rated 5 out of 5 stars

Very friendly meet with owner, easy and close location at airport garage and to access freeway. Car(Highlaner) was perfect for us ,ample room and comfortable. This was our first Turo rental, far supe... See more

Rated 5 out of 5 stars

This was my first Turo experience and it was truly a pleasure! Firstly, it was so nice to be able to select a vehicle and it actually be the one you receive, unlike other rental companies. Vehicle was... See more

Rated 3 out of 5 stars

Adrian is awesome, communicates well. Keeps you informed of changes, cars are well maintained. I pray that everyone who utilizes their vehicles treat them with kindness and respect. I have used... See more

Rated 5 out of 5 stars

I found it very somewhat transparent, but really easy to work with, clear instructions, and great overall for your worth of whatbyou paid for. Customer service is also amazing in helping with any sit... See more

Rated 5 out of 5 stars

Austin was a great host. We rented a Kia Carnival for our family trip. The car was exceptionally clean, drove well and we had plenty of room for family and luggage. It was our first time renting throu... See more

Rated 5 out of 5 stars

Raul was the most responsive host I’ve ever had on Turo. There was a slow leak in the back tire, and he was incredibly quick and proactive in getting it resolved during my trip. He checked in to coord... See more

Rated 5 out of 5 stars

The Experience that made it Great is that MY Host Ivan is Very Polite, Helpful, Understanding, Friendly, Nice & Patient at the same time professional. I only use one finger to type, so he was very Pat... See more

Rated 5 out of 5 stars

Glad to be afforded the opportunity to use TURO .. hasslefree check in /out.. Don't have to deal with Enterprise Robbery Car rudeness , misuse of their employees treatment by hiring new people out o... See more

Rated 4 out of 5 stars

Great customer service. On our drive to our destination, we were hit by flying debris that was unavoidable while traveling on the interstate. Fortunately, we purchased TURO's protection plan and eve... See more

Rated 5 out of 5 stars

Grants Jeep was amazing. My experience with using Turo to rent his Jeep was seamless and so easy! No long waiting lines or unnecessary fees or disappointments. Grant had very straight forward and exc... See more

Rated 5 out of 5 stars

I had a great experience renting through Turo. The host was very responsive and provided clear, detailed information about the car and the pickup process. The vehicle was exactly as described, and the... See more

Rated 5 out of 5 stars

Having a car that could be delivered to a convenient pickup and drop off location was great. The vehicle was very clean and the host even left us bottled water and snacks which was a nice touch! The e... See more

Rated 4 out of 5 stars

Overall the trip was good until drop off. Once the vehicle was dropped off I received a notification that I was being charged a extra $50 for gas even though I just filled up the tank. Customer said i... See more

Rated 5 out of 5 stars

First time using Turo so I wasn't sure what to expect as far as communication with the host, or just how it all worked in general. Our experience was flawless though. Excellent communication, the veh... See more

Rated 5 out of 5 stars

Our Turo experience with Alex was absolutely outstanding from start to finish. Communication was quick, friendly, and super clear — Alex made pickup and drop-off effortless, which was such a rel... See more

Rated 5 out of 5 stars

This was my first time renting from Turo and they did not disappoint. Pick up was easy-I didn’t have to wait in line or get lost trying to find the vehicle. It was parked in the airport terminal and... See more

Rated 5 out of 5 stars

What an amazing experience renting from Kurt! The messages and instructions we recieved were so thorough it made the entire process seamless and easy. This was super important as I was not prepared... See more

Rated 5 out of 5 stars

Michael was great & informative, he went above & beyond to make sure if there was anything else we needed, to make our trip more convenient due to our unfortunate situation. If you are in the Sedona a... See more

Rated 5 out of 5 stars

I got a really great vehicle at a really great price. A vehicle that I would’ve not been able to get having gone through a traditional rental car options at the airport. Everything was super convenien... See more

Rated 5 out of 5 stars

This vehicle was very clean and perfect for a larger group (7 people). All passengers were comfortable.4 adults a teenager, a toddler (car seat), and a young child (booster seat) were had plenty of sp... See more

Rated 5 out of 5 stars

From pick up to drop off, we had an exceptional experience with our contact. And the truck was in wonderful condition. It served the purpose for our family and everything went flawlessly. We will defi... See more

Rated 5 out of 5 stars

Great Experience! So many wonderful small gestures of comfort. From window shades to keep the car cool, to bottle water in the car, and cell phone chargers. The ease of getting this car and returning... See more

Rated 5 out of 5 stars

the car I rented from Dave was great,....good on the milage & comfortable,...he was verry professional and easy to talk to him as if he was a friend of .. communication w/him was always quick & easy f... See more

Rated 5 out of 5 stars

This was my first time using Turo and it was a 5 star experience! It was a seamless and simple process! I rented a 2023 Chevy Malibu with Martin and he was a phenomenal host! His communication and fle... See more

Rated 5 out of 5 stars

The customer service and help from both TURO and the owner of the vehicle. This was the first time we had used TURO, and for a couple who are not really internet and app-savvy, it was a good experien... See more

Rated 5 out of 5 stars

Trip was great. Feel like the Rabia is excessively charging me after the trip but it’s all in the works. Also very disgusting tone he comes off with when you challenge or question what he says so 🤷🏾... See more

Rated 5 out of 5 stars

So much easier and better than a car rental company at the airport! No standing in line for 40 mins just to be given a smaller vehicle than you reserved for the same price. The host was very easy to... See more

Rated 4 out of 5 stars

The rental process was quick and easy. The owner quickly communicated where to pick-up the vehicle and other important information. The pick-up process is very detailed in the app, and it is setup to... See more

Rated 5 out of 5 stars

The convenience of the child seat options ,the ease of pick up and drop off. Lena was understanding and went out of her way to get me my belonging i left in car. Really had a great trip and a wonderf... See more

Rated 5 out of 5 stars

Nice car, good power, roomy, good gas mileage and ez pickup and drop off. The Nissan Murano has some blind spots, it’s noted in many car reviews, so if you’re not used to using your mirrors to drive i... See more

Rated 5 out of 5 stars

Gilbert I always rent his cars and they are always in great condition and I like the Buick encore only don’t take that much gas either so that’s really cool and the host is very nice as well

Rated 5 out of 5 stars

My experience with Jonathan was amazing. Clean car, smelled fresh, drove very smoothly, easy on gas. Jonathan was always available for any questions or concerns that I had. 10/10

Rated 5 out of 5 stars

I don’t have a vehicle where I reside, being able to find an affordable car is what I’m looking for mostly. I rent a car for work when I travel and when I’m home for leisure. I have found a few outsta... See more

Rated 5 out of 5 stars

It was amazing ! Oleg was very attentive and quick to respond. We were able to enjoy our trip and be comfortable. I will definitely be renting from him again if I’m ever back in Seattle area !!

Rated 5 out of 5 stars

Booking my rental from Turo was an awesome choice! The ease of finding different types of vehicles, the affordable prices and charges up-front including the mileage, being able to read previous review... See more

Rated 5 out of 5 stars

The host was AWESOME!!! We had the best experience with this platform, that we will definitely be using it again. The host was helpful courteous and informative. The vehicle was wonderful,clean, drove... See more

Rated 5 out of 5 stars

Overall, everything was really well done, but I’m not a fan of hidden/fine print fees. On this trip, I noticed an airport permit fee of $69, which felt unreasonable—especially after already paying a... See more

Rated 5 out of 5 stars

Shanna and John were amazing hosts who kept an open line of communication from start to finish, making everything effortless. The Jeep was brand new and drove like a dream — easily the best seat on... See more

Rated 4 out of 5 stars

This was our first time using Turo and were a bit nervous, but the app is user friendly. We were provided with step by step instructions that made the whole process easy. The convenience of pickup and... See more

Rated 5 out of 5 stars

The check-in and check-out process was incredibly smooth and hassle-free. The instructions provided to locate the vehicle were very clear, making pickup super easy. The price was affordable and well w... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ This car was really nice — my first time driving a hybrid, and it was so quiet I couldn’t even hear it running! 😄 The host was friendly, professional, and very responsive. I’d definitely... See more

Rated 5 out of 5 stars

Most amazing service! Jason was so nice and informative. He showed us the car's features. I definitely appreciated it! He also was very flexible and responsive! He even recommended a few museums that... See more

Rated 5 out of 5 stars

Renting Julia’s 2015 Subaru Forester was an absolute pleasure! The car was clean, comfortable, and in great condition — it ran smoothly throughout my trip and handled beautifully in all weather. Y... See more

Rated 5 out of 5 stars

He was a great host, the vehicle was in perfect condition, and he was always attentive to any concerns. I needed two more hours with the vehicle and I managed to get them without any additional charge... See more

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Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61K reviews

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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Renting from Chris was a pleasure

Renting from Chris was a pleasure. The Audi A3 was clean and a nice car. It was perfect for scooting around Albuquerque for the Balloon Fiesta. Since this was our first Turo rental, once we figured out the pick up process, it was smooth and easy. Communication with Chris was a breeze. He was very responsive and helpful with our questions. If I'm back in ABQ, will rent from Chris again.

October 4, 2025
Unprompted review
Rated 4 out of 5 stars

The car was great and our first time in…

The car was great and our first time in an electric vehicle. We were a little disappointed that we had to Uber from the airport to pick up the vehicle, as that was not 100% clear while we booking.

Overall, happy with our choice.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I had a great experience from first locating my rental all the way to returning it. The company I rented the Suburban with was very easy to communicate with and readily accessible. I received countless compliments during my weekend in Dallas.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

User friendly app

There are cars available wherever I go. The app is easy to use. I recently had to extend my rental and it was easy

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Samantha was an amazing host

Samantha was an amazing host. Her instructions were clear and concise. The Chevrolet Equinox was so clean and in amazing condition. Renting through this host made my trip a 10/10 experience.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

I deleted the app after my experience

I deleted the app after my experience. I rented a vehicle for two days and stayed under the mileage. I was told by the host don't eat chips in her car. I should have known from that conversation at pick up this might not be the way for me to go.

I used the vehicle and was called the next morning by the host with a 20 min long conversation about being disappointed with her vehicle being used. I was in disbelief listening to her scold me as though I was a child and even cried on the phone versus just hanging up in her face. Turo app was easy to use but my host was horrible. I said to her I would never use this service again because of how she treated me. I was told by her she has a carwash membership and she would take it to the carwash. She told me she has never seen her car this dirty. Within that 20 min conversation, she told me how a dog pooped in her car but telling me using her car and driving it was the dirties experience. I won't use the service again or recommend anyone to use it. I really hated my experience.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

My first time using TURO in Las Vegas

My first time using TURO in Las Vegas. Watched YouTube for an inside look at what nightmare las I’d have to face picking up my rental. Not as bad as I thought, quick and easy, Ban was more then enough for the 8 of us. Used it for me and my family along with my bowling team for our tournament. Highly recommended. Will be looking forward for another visit and using you guys again. Also was kinda bummed because I think I forgot my handicap placard hanging on the mirror 😭. Mahalo and until we do business again 🤙🏽🤙🏽🤙🏽

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Everything about the proces was great

Everything about the process was great. The host’s instructions were clear and concise. The vehicle was clean and obviously well kept. The next time that we are in Chicago, we will definitely check to see if this host has a vehicle that will accommodate our group.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

The vehicle was super clean

The vehicle was super clean and the check-in process was quick and easy. I really appreciated the thoughtful touches—like water and snacks provided by the owner. That extra effort made a big difference! I’ll definitely rent from them again.

October 9, 2025
Unprompted review

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