A clunky 80s-style alarm system
On the advice of an experienced installer, I had a complete Texecom alarm system installed two years ago. This was supposed to be a much more professional system than my old DIY alarm system (Woonveilig). The opposite is true. The entire look and feel of all the components and the user experience are straight out of the 80s. It cannot be integrated with any other smart system in your home in any way. The app is so confusing that you can never find out who armed or disarmed the alarm and when, or which sensor triggered it. Automations don’t work. There are frequent error messages, and I often have to contact the installer just to keep the system running. I miss my old system, which cost a third of the price.
Reply from Texecom Ltd
Thank you for your detailed feedback—though we’re sorry to hear that your experience with the system has been disappointing.
We understand your concerns around the interface and smart home integration. Our systems are designed primarily for professional-grade security, but we fully appreciate that expectations around usability and automation are evolving. We're actively working on an updated version of the Connect App that will offer enhanced functionality, including improved automation features and a new user experience.
It’s also worth noting that, the current Connect App can display real-time system status, show which user has armed or disarmed the alarm, and identify which sensor was triggered. We're sorry if that functionality wasn’t made clear during installation - these features are available and intended to support better system visibility.
If you would like us to help address the issues you’ve mentioned, please reach out to us directly at marketing@texe.com.
Thanks again for your feedback - it helps us improve.
Best regards,
The Texecom Team