Tent Spares Reviews 90

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting the speed and efficiency with which orders are processed and shipped. Consumers appreciate the comprehensive service provided, noting the staff's helpfulness and expertise in addressing their needs. People express satisfaction with their orders, emphasizing the accuracy and quality of the products received. Reviewers also appreciate the company's responsiveness and problem-solving skills, particularly when addressing issues or errors. The overall sentiment is one of strong approval, with many customers expressing their intent to use the company again in the future.

Based on these reviews

Rated 5 out of 5 stars
Verified

Small error on order that was resolved by tent spares with no problem. That was after we had made a mistake on our original order and had to cancel it! Great customer service from Sue who sorted us o... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the second time I have used Tent Spares. Service is excellent, however some effort is required to cut to length etc. This was not an issue for me as I am reasonably handy on the tools.

Company replied

Rated 5 out of 5 stars
Verified

Very happy with purchase. Needed a couple of new poles after wind damage during the summer holidays. Tried different places with no luck. I found Tentspares and found exactly what I was after. A bonu... See more

Company replied

Rated 5 out of 5 stars
Verified

Really good information on the website meaning I could find exactly what I wanted. Quite an achievement with so many similar, small products. Delivery really quick and well packaged. Recommend as this... See more

Company replied

Rated 4 out of 5 stars
Verified

Due to an error in ordering the incorect replacement tent poles I messaged Tent Spares, and they very quickly resolved my issue and the correct poles have been despatched and are currently enroute.... See more

Company replied

Rated 5 out of 5 stars

I don’t normally write reviews, however felt I wanted too. Whilst on holiday my Vango awnings air beam had a puncture and unable to fix. Carieann was so helpful and able to identify which air beam was... See more

Rated 5 out of 5 stars
Verified

I bought some replacement tent poles a few months back to repair my tent, but have only just had a chance to do so now, hence my late review. The ordering process was easy, the delivery was very quic... See more

Company replied

Rated 5 out of 5 stars
Verified

Best place for purchasing new air tubes fast quick delivery and always respond to any query very quickly and efficiently. Will always purchase from tent spares and always recommend them to people tryi... See more

Company replied

Rated 5 out of 5 stars

We’ve not been able to use our tent because of a broken pole.I’ve struggled to get it repaired but then found Tentspares, they provided a fantastic service from the helpful office staff to the folks w... See more

Rated 5 out of 5 stars
Verified

Great site to order from, was a fast service too so therefor I will be using these again in the furure

Company replied

Rated 5 out of 5 stars

Fantastic attentive, quick service from Sue and the team at Tent Spares. Listened to what I needed and provided it to perfection within days. Definitely recommend this company and will use again.

Company replied

Rated 5 out of 5 stars
Verified

tent poles arrived quickly and seem just the same as my existing poles, except not broken. easy to fit after watching a video

Company replied

Rated 5 out of 5 stars

Ordered 2 parts today to mend my tent . Realised Later that a new tent would be a better option . So phoned company to cancel and they ace rotes this and refunded my money instantly . What fantastic c... See more

Rated 5 out of 5 stars

I ordered some replacement tent poles for my tunnel tent, and received them in the post straight away, very impressed! The kit included more than I expected, so I would definitely order from this comp... See more

Rated 5 out of 5 stars
Verified

Excellent replacement pole kit for Eurohike Hamilton 6 also purchased extra shock cord and ferrule. Easy to use website with good descriptions and variety of sizes along with fast delivery.

Company replied

Rated 5 out of 5 stars

I had a broken pole for my tent which i needed mending or replaced for the upcoming weekend. I Drove for an hour to get to Tent Spares and after a little drive round i found the company. I was g... See more

Company replied

Rated 4 out of 5 stars
Verified

Really bright guy ropes, so not tripped over yet! However two of the four have been chewed by squirrels! I have sprayed vinegar on them to try to save them. They are long enough to still work luckily.... See more

Company replied

Rated 5 out of 5 stars
Verified

You had what we wanted and delivered it quickly. It will be 6 months before we test it, but it matches the broken pole so we don't expect any issues.

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery and all the parts we ordered (pole repair kit and pole elastic) we’re good quality and in well thought out kits.

Company replied

Rated 5 out of 5 stars

When a pole broke on my tent I contacted Tentspares. They were very polite and efficient with my new pole being delivered a couple of days later. Thank you for your excellent service.

Rated 5 out of 5 stars

What a fabulous company. They repaired my broken tent pole, fitted a new angled ferrule and shaped it to the correct angle for my Outwell birdland 3 tent for which you cannot buy spares . I would high... See more

Rated 5 out of 5 stars
Verified

Really good service and super quick. Ordered replacement tent poles and they arrived within a couple of days and they work great. A very handy company to know indeed.

Company replied

Rated 5 out of 5 stars

Amazing customer services! Made my tent poles to measure and gave great contact during the process! Will definitely be using this company again, can not recommend enough!

Rated 5 out of 5 stars
Verified

Prior to placing an order I emailed the company with a query which was answered promptly even though it was the weekend. My subsequent order was delivered very quickly.

Company replied

Rated 5 out of 5 stars

Cannot recommend Tentspares highly enough - EXCELLENT customer service - Carrieann was patient, kind, thorough and so incredibly helpful. New poles arrived earlier than expected - made to spec - perfe... See more

Rated 5 out of 5 stars

The only place I could get replacement poles for my Urban Atago 5 tent. Very responsive to my emails, a refreshing change in customer service.

Rated 5 out of 5 stars
Verified

I needed a replacement articulated pole for my 20 year old Khyam Igloo tent and found exactly what I needed at tent spares.

Company replied

Rated 5 out of 5 stars
Verified

Ordering process was straight forward, cost was competitive and part came as described.

Company replied

Rated 5 out of 5 stars
Verified

Ordered item that I had lost an agent was extremely helpful in locating the correct item and delivery was very prompt

Company replied

Rated 5 out of 5 stars

Absolutely fantastic customer service that answered all of my questions (some were ridiculous). Really do recommend them highly. Thank you Carrieann!

Rated 5 out of 5 stars
Verified

Fantastic help from Sue @tentspares in tracking down the right part for my Khyam campervan awning.

Company replied

Rated 5 out of 5 stars
Verified

I have used Tent Spare on lots of occasions and they never let me down. It is very rare that they don't have the poles or repair kits we need.

Company replied

Rated 5 out of 5 stars
Verified

Very quick delivery of the item we purchased. Packaging was excellent with no damage to the item.

Company replied

Rated 5 out of 5 stars
Verified

Fab range of goods all seem well priced. Super fast delivery, spot on service, many thanks

Company replied

Rated 5 out of 5 stars

Quick reply, quick build and fast delivery. Posted Tuesday, the tent poles to fix one segment and build a full spare set. Got them back on the Friday. Will use again!!

Rated 5 out of 5 stars
Verified

Absolutely fantastic. Held spares for my 12 year old Khyam tourer awning.

Company replied

Rated 5 out of 5 stars

I ordered some replacement tent poles and ordered The wrong ones. Sent a sample of the broken poles back with my return. New poles arrived very promptly. Cannot fault the service or product. Will us... See more

Rated 5 out of 5 stars
Verified

Helpful advice by phone and very quick delivery. Good quality stuff too

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly and was an exact match for the pole we needed to replace. Used this weekend and did the job

Company replied

Rated 5 out of 5 stars
Verified

Replacement tent pole arrived promptly and worked as required.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic, efficient and speedy service. Kept upto date with delivery info too

Company replied

Rated 5 out of 5 stars
Verified

Excellent delivery. I needed it quick and it arrived the next day.

Company replied

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Company details

  1. Camping Store
  2. Adventure Sports
  3. Outdoor Sports Store
  4. Sports Accessories Wholesaler

Written by the company

TentSpares Ltd established fifteen years ago provides a much-needed service that the camping and caravanning industry was lacking ⛺ Our staff has 40 years of combined expertise in the sector, and as we have developed over the years, we are now Universal Spares' primary UK distributors, along with big brands like Khyam, Vango, Outwell, and Fiamma, to name a few. Having grown and established our business through the years, we have increased 📈 our selection and now also have a custom pole service for your tenting needs 🏕️ Working with many different tent manufacturers, we have a large selection of general spare parts, replacement tent poles, waterproofing, and even specialised tent pole runs and air tubes in store. All of these are readily available on-site and ready for prompt delivery 🚚 🌐 Visit our website www.tentspares.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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1-star


Rated 5 out of 5 stars
Verified

Great to find you …

Great to find you to supply the lost poles for our khyam awning that you delivered in two days

October 14, 2025
Tent Spares logo

Reply from Tent Spares

Hi There

Thanks for your kind review, glad to hear you are happy with our service.

Kind Regards
TentSpares Team

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Rated 5 out of 5 stars
Verified

Would use again!

Quick, good value and exactly what was ordered. Very good!

October 14, 2025
Tent Spares logo

Reply from Tent Spares

Hi There

Thank you for your kind review, glad we could help.

Kind Regards
TentSpares Team

Rated 5 out of 5 stars
Verified

Replacement fibreglass tent pole section

Easy selection of the correct replacement spare part, prompt delivery and reasonable purchase and delivery cost.

October 13, 2025
Tent Spares logo

Reply from Tent Spares

Hi There

Many thanks for your kind review, glad we could help.

Kind Regards
TentSpares Team

Rated 5 out of 5 stars
Verified

Brilliant service, some effort is needed from the end user.

This is the second time I have used Tent Spares. Service is excellent, however some effort is required to cut to length etc. This was not an issue for me as I am reasonably handy on the tools.

October 7, 2025
Tent Spares logo

Reply from Tent Spares

Hi There

Thanks for your kind review, glad you are happy with our service.

Kind regards
TentSpares Team

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Rated 5 out of 5 stars
Verified

Ordering process was straight forward

Ordering process was straight forward, cost was competitive and part came as described.

September 29, 2025
Tent Spares logo

Reply from Tent Spares

Hi There

Thank you for your good review, glad we could help and found our website easy to use.

Kind regards
TentSpares Team

Rated 4 out of 5 stars
Verified

clarification of the items advertised

Due to an error in ordering the incorect replacement tent poles I messaged Tent Spares, and they very quickly resolved my issue and the correct poles have been despatched and are currently enroute.
I have returned the incorrect poles for credit.
As a result i am very happy with the excellent service provided by Tent Spares

October 6, 2025
Tent Spares logo

Reply from Tent Spares

Hello,

We're sorry to see that you've received a shorter pole run.

We have just checked your order and on the title it does state 183cm. The Nevada M has four different pole runs and they all state the measurements on the title and description.

You may have ordered the wrong one. If you want to send us a message we can see what's gone wrong and guide you to the right product which you need.

Regards,
TentSpares Team

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Rated 5 out of 5 stars
Verified

tent poles arrived quickly and seem…

tent poles arrived quickly and seem just the same as my existing poles, except not broken. easy to fit after watching a video

September 29, 2025
Tent Spares logo

Reply from Tent Spares

Hi There

Thank you or your kind review, glad we could help.

Kind Regards
TentSpares Team

Rated 5 out of 5 stars
Verified

Brilliant service

Great site to order from, was a fast service too so therefor I will be using these again in the furure

September 29, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your review and kind words, glad to have helped you out.

Tentspares Team

Rated 5 out of 5 stars
Verified

Great customer service

Small error on order that was resolved by tent spares with no problem. That was after we had made a mistake on our original order and had to cancel it! Great customer service from Sue who sorted us out both times.

September 29, 2025
Tent Spares logo

Reply from Tent Spares

HI Brian

Thanks for your kind review, we pride ourselves on our customer service, so glad we could help you.

Kind Regards
Sue

Rated 5 out of 5 stars
Verified

You had what we wanted and delivered it…

You had what we wanted and delivered it quickly. It will be 6 months before we test it, but it matches the broken pole so we don't expect any issues.

September 24, 2025
Tent Spares logo

Reply from Tent Spares

Hi Adrian, thanks for your kind review glad we could help.
Kind Regards
TentSpares Team

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Rated 4 out of 5 stars
Verified

Really bright

Really bright guy ropes, so not tripped over yet! However two of the four have been chewed by squirrels! I have sprayed vinegar on them to try to save them. They are long enough to still work luckily. Otherwise I would have to buy some more from them! Arrived promptly.

August 26, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your comment and review, glad to have helped you.

Tentspares Team

Rated 5 out of 5 stars
Verified

Very happy with purchase

Very happy with purchase. Needed a couple of new poles after wind damage during the summer holidays. Tried different places with no luck. I found Tentspares and found exactly what I was after. A bonus was the spare elastic. Not needed just now, though may need in the future. Very easy to order and delivery was very quick. Will definitely be a return buyer as I have a variety of tents and all in the stock. 😁

August 26, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your review and kind words on our service, it's much appreciated. We're glad to have helped you get your tent back in shape. Hope you will recommend others to Tent Spares.

Tent Spares Team

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, high quality tent poles (have used them already).

July 28, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your kind review for our services, glad to see you found what you needed.

Tentspares

Rated 5 out of 5 stars
Verified

Quick delivery and good quality parts

Quick delivery and all the parts we ordered (pole repair kit and pole elastic) we’re good quality and in well thought out kits.

July 28, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your review, glad to see you have found what you need on our website.

Tentspares

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Rated 5 out of 5 stars
Verified

Good value replacement

Arrived quickly and was an exact match for the pole we needed to replace. Used this weekend and did the job

July 25, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your review, we're glad to see the poles match what you needed.

Tentspares

Rated 5 out of 5 stars
Verified

Did the trick

Replacement tent pole arrived promptly and worked as required.

July 28, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your review, glad to see the tent poles worked for you.

Tentspares Team

Rated 5 out of 5 stars
Verified

All the poles

All the poles, fast delivery! It should keep our Scout Group's tents going for a few more years.

July 28, 2025
Tent Spares logo

Reply from Tent Spares

Hi,

Thank you for your review, if you ever need anything you know where we are.

Tentspares Team

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