St Barts Finance Reviews 392

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness, knowledge, and dedication. Consumers appreciate the clear explanations provided throughout the mortgage process, particularly first-time buyers who feel supported and guided. People also value the proactive communication and personalized service, noting that their advisors were always available to answer questions and provide updates. The company is commended for securing the best possible deals, even in challenging market conditions. Reviewers express trust in the unbiased advice and appreciate the advisors' willingness to go the extra mile, including liaising with solicitors and providing support beyond just mortgage-related matters. Consumers highly recommend the company for its professionalism, efficiency, and commitment to making the mortgage process smooth and stress-free.

Based on these reviews

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

From the first phonecall with Katie I knew we were in good hands! She has been an absolute god send during the whole house selling/ buying process and we have fully appreciated all the support and adv... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Evie and Claire were absolutely excellent! They went above and beyond to provide a truly personalised service and made the whole mortgage process so much easier to understand. They were pa... See more

Rated 5 out of 5 stars

Charlotte Griffiths has been absolutely incredible. She truly has gone above and beyond to get our mortgage offer accepted and now my husband and I get to start our new life, in our home. If there is... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more

Rated 5 out of 5 stars

We’ve worked with Maria at St Barts twice now for our mortgages, and once again she has been fantastic. She kept us updated every step of the way and worked so hard to find us the best rate possible... See more

Rated 5 out of 5 stars

Andrea and Evie were very helpful and kept the process stress free. They also took the opportunity to amend the lender deal due to shifts in rates, allowing us to save money. I would highly recommend... See more

Rated 5 out of 5 stars

Katie has been exceptional from start to finish. She has been incredibly thorough and efficient and walked me through the entire process of securing a mortgage for my first home. She answered all of m... See more

Rated 5 out of 5 stars

We are extremely happy with the service provided by St. Barts Finance. Maria, who handled our mortgage and re-mortgage, was truly exceptional. She was consistently understanding, patient, and kind,... See more

Rated 5 out of 5 stars

St Bart’s have been amazing in what turned out to be a long process in getting our house, but Katie in particular who sorted out our mortgage and other bits along the way has been amazing! I can’t tha... See more

Rated 5 out of 5 stars

I originally had to use Mark for an updated mortgage capacity report . He was very communicative and made me feel comfortable sharing such personal information with a complete stranger. The repo... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m incredibly happy with the mortgage advice I received from Tom Oliver CeMAP at St Barts Finance Ltd. As a first-time buyer, I had lots of questions, and Tom was patient, knowledgea... See more

Rated 5 out of 5 stars

Charlotte was amazing from start to finish. I had an original mortgage offer but my sale dragged on and it expired. That's when i went with Charlotte, who managed to find me an even better deal and sa... See more

Rated 5 out of 5 stars

This is the third time we have gone with St Barts relating to our mortgage. Richard and Darren have been amazing through the process on each occasion. Communication has been excellent and we really fe... See more

Rated 5 out of 5 stars

Cannot recommend Katie Hartley high enough. Made the process of our mortgage renewal the easiest it’s ever been, keeping us up to date all through the process and getting us the best deal possible. Wi... See more

Rated 5 out of 5 stars

I can’t recommend Tom Oliver highly enough, from the first phone call he was friendly, knowledgeable and very helpful. We had no idea where to start with our house move and Tom helped us through the w... See more

Rated 5 out of 5 stars

Katie Hartley worked with us on our remortgage, and mortgage life insurance. Fantastic from start to finish, helpful, knowledgable, quick to respond to any questions and always keeping us up to date o... See more

Rated 5 out of 5 stars

As a first time buyer I had no idea what to expect and was feeling slightly overwhelmed. When I first came into St. Barts finance Rachel very kindly explained through the whole process and guided me t... See more

Rated 5 out of 5 stars

My partner and I could not recommend Satvinder from St. Bart’s finance enough. As first time buyers he has made the process easier than we could’ve even imagined. He has gone above and beyond for us,... See more

Rated 5 out of 5 stars

Had a great experience with Tom Oliver at St Barts. He steered us through our first mortgage application, providing excellent advice and an honest opinion on a range of matters. He was always availabl... See more

Rated 5 out of 5 stars

Tom came recommended to us and I can see why. From beginning to end, the service he provided was excellent. He guided us through every step and made the whole process seamless. Toms communication was... See more

Rated 5 out of 5 stars

We can’t recommend Sonny at St Barts Finance highly enough! As first-time buyers, the whole mortgage process felt daunting, but Sonny made everything so much easier. He provided a very personal se... See more

Rated 5 out of 5 stars

I worked with Claire in the past and, even if she’d moved to a different company, I went and look for her because her professionalism and kindness are second to none. She made the whole process of rem... See more

Rated 5 out of 5 stars

For the third time now, Maria at St. Barts has proved why I keep asking for her services when it comes to mortgages! Between her and Tracy, I have always had first class service and have never felt... See more

Rated 5 out of 5 stars

Claire has sorted multiple mortgages out for me over the years, and has even completed other people's mortgages after I recommended her to them. Her communication is 10/10 and she's always available t... See more

Rated 5 out of 5 stars

Katie at st Bart’s finance was amazing and professional, at getting me my first mortgage on fixed 2 year term will be in contact again when this comes to the end great advice and service

Rated 5 out of 5 stars

We used Sunny Gill as our mortgage advisor/broker. Sunny was fantastic from start to finish. Unfortunately we had very bad luck with our house purchase process. In the end, the journey took us a... See more

Rated 5 out of 5 stars

I have always found Simon Professional, helpful and friendly. He is unbiased and gives the best advice and most suitable for me. I trust him implicitly, he also has a good sense of humour. I... See more

Rated 5 out of 5 stars

Katie Hartley was brilliant when helping us with our mortgage. She found us the best deal and explained everything. When the bank had some technical difficulties she made sure to get in touch with the... See more

Rated 5 out of 5 stars

Katie Hartley was helpful, friendly and knowledgable. She managed to get us a fantastic rate on our remortgage and kept on top of rate drops in the months leading up to the lock-in date, to make it ev... See more

Rated 5 out of 5 stars

I have just purchased my first property and the support from Rachel Lines has been amazing. From our first conversation she was so helpful and understanding of my situation and was always willing... See more

Rated 5 out of 5 stars

As always we had an excellent experience working with Katie during my recent mortgage process. From start to finish, they were professional, knowledgeable, and incredibly supportive. They took... See more

Rated 5 out of 5 stars

I cannot recommend Claire Brooks highly enough. From the very beginning, Claire demonstrated exceptional professionalism, deep knowledge of the mortgage market, and genuine care for my needs. Claire t... See more

Rated 5 out of 5 stars

Katie was very helpful in ensuring I got the best deal available with rates changing regularly. She went over and above what I would expect of a mortgage advisor and I am delighted with the final deal... See more

Rated 5 out of 5 stars

Paul Edwards at St Barts was always helpful and polite, very thorough in sorting out what I needed, many thanks, it's nice to see that St Barts are able to open a local branch when many companies are... See more

Rated 5 out of 5 stars

Maria and Tracy were such a great help throughout the purchase of our property which wasn’t straight forward. They went above and beyond and we would highly recommend.

Rated 5 out of 5 stars

Maria was amazing from beginning to end. She found the best interest rate possible for me. She kept me updated throughout the process.I will highly recommend her to anyone and I will be using her in t... See more

Rated 5 out of 5 stars

Tom Oliver was the most professional, empathetic and reliable broker I have ever had the fortune to deal with. He guided me through what was a particularly complicated procedure due to my own circumst... See more

Rated 5 out of 5 stars

Katie was really helpful in renewing my mortgage at a lower rate. She also kept in touch when interest rates dropped with better deals.

Rated 5 out of 5 stars

Richard & Darren at St Barts Finance located in Dorset are known for professionalism and diligence additionally they take their time to explain the process clearly. Regular engagement and good communi... See more

Rated 5 out of 5 stars

We looked into a mortgage for our first property and whilst going in with not much knowledge of the process, Brad Fry in the St. Bart's Ferndown Office was very helpful and helped us through the entir... See more

Rated 5 out of 5 stars

We were lucky enough to work with the wonderful Rachel for our first mortgage, as one of us is a business owner we were nervous that it could feel complicated but Rachel immediately put us at ease... See more

Rated 5 out of 5 stars

We recently bought our first home, and our mortgage advisor Paul Edward’s was exceptionally helpful throughout the process which can be very long and daunting. We were able to ask him any questions ev... See more

Rated 5 out of 5 stars

Used St Bart’s for the first time after being recommended by family who had also used them. Made the entire process so easy and did all the leg work. Plus ensured we had the best deal on the market wi... See more

Rated 5 out of 5 stars

A dream do come true — thanks to Andrea! As a first-time homebuyer, I was told “no” by several others and began to lose hope. But Andrea was the one person who truly listened, believed in me, a... See more

Rated 5 out of 5 stars

I had an excellent experience working with James and Tom as my mortgage advisors. From start to finish they were professional, knowledgeable, and always available to answer my questions. They explaine... See more

We perform checks on reviews


Company details

  1. Financial Consultant
  2. Building Society
  3. Financial Institution
  4. Insurance Broker
  5. Mortgage Broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Advertisement
Rated 5 out of 5 stars

From the first phonecall with Katie I…

From the first phonecall with Katie I knew we were in good hands! She has been an absolute god send during the whole house selling/ buying process and we have fully appreciated all the support and advice at any time of day over the last few months! I feel we would have been a complete mess without her! 100% recommend. Excellent service.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine review of my experience with St Barts.

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain all areas & just makes the process something that can be understood. 5 Stars is genuinely deserved for St Barts in the manner in which they undertake their works. Many thanks, Katie.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

⭐️⭐️⭐️⭐️⭐️
Evie and Claire were absolutely excellent! They went above and beyond to provide a truly personalised service and made the whole mortgage process so much easier to understand. They were patient, professional, and really cared about finding the best deal for me. Communication was great throughout — always quick to respond and super friendly. I couldn’t have asked for better mortgage advisors and would highly recommend them to anyone looking for genuine, reliable support. They will get you the best deal Guaranteed

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Katie St Bart’s finance

Katie at st Bart’s finance was amazing and professional, at getting me my first mortgage on fixed 2 year term will be in contact again when this comes to the end great advice and service

October 10, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Charlotte Griffiths has been absolutely…

Charlotte Griffiths has been absolutely incredible. She truly has gone above and beyond to get our mortgage offer accepted and now my husband and I get to start our new life, in our home. If there is someone who can get it done, it’s Charlotte. The communication, professionalism and effort does not go unnoticed and would recommend her to anyone looking for mortgage support. Massive thank you.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

We recently bought our first home

We recently bought our first home, and our mortgage advisor Paul Edward’s was exceptionally helpful throughout the process which can be very long and daunting. We were able to ask him any questions even if we thought they were irrelevant he answered professionally and really made the process a lot easier for us. I cannot recommend this service enough, 10/10. Thank you Paul

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with the service 🙂

We are extremely happy with the service provided by St. Barts Finance.
Maria, who handled our mortgage and re-mortgage, was truly exceptional. She was consistently understanding, patient, and kind, and her diligent follow-up throughout the entire process was invaluable.
Thank you for the outstanding service.

October 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Andrea and Evie were very helpful and…

Andrea and Evie were very helpful and kept the process stress free. They also took the opportunity to amend the lender deal due to shifts in rates, allowing us to save money. I would highly recommend working with them. For anyone looking to get the most from a mortgage I would suggest speaking with St Barts Finance

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Claire was fantastic

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there were set backs but she really kept us motivated to keep going. In our dream house now and she played a massive part in that. Huge thanks and appreciation.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with James and Tom as my mortgage advisors. From start to finish they were professional, knowledgeable, and always available to answer my questions. They explained everything clearly, guided me through the process step by step, and made what could have been a stressful experience feel straightforward and smooth. I really appreciated their patience and dedication in finding the best deal for me. I would highly recommend St Bart’s to anyone looking for a reliable and trustworthy mortgage advisor

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience, thank you Katie

Katie has been exceptional from start to finish. She has been incredibly thorough and efficient and walked me through the entire process of securing a mortgage for my first home. She answered all of my questions and made herself available when needed. No question was a stupid question and I cannot thank her enough for making it all so easy. I wouldn’t go anywhere else. 5 star service.

September 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mortgage Capacity Report

I originally had to use Mark for an updated mortgage capacity report . He was very communicative and made me feel comfortable sharing such personal information with a complete stranger. The report was prompt and at a reasonable cost and delivered to forward to the courts in time.

A couple of months later I had to update the report again and to go through the information again. He knew what needed updating and once again the report was delivered very promptly.

I would recommend Mark very highly and will use him again in the future for any mortgage applications.

Selina

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Andrea went above and beyond

Andrea went above and beyond, I felt like he was on my side the whole journey, patiently explaining the terminology, process and providing useful connections - super helpful and always responsive.
Would use again and recommend to anyone looking for a reliable, outstanding-level service.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

St Bart’s have been amazing in what…

St Bart’s have been amazing in what turned out to be a long process in getting our house, but Katie in particular who sorted out our mortgage and other bits along the way has been amazing! I can’t thank her enough for how easy she has made it and answering all our questions along the way! High recommend St Bart’s!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

We were lucky enough to work with the…

We were lucky enough to work with the wonderful Rachel for our first mortgage, as one of us is a business owner we were nervous that it could feel complicated but Rachel immediately put us at ease.

She explained and supported every step of the process, truly went above and well beyond what we expected to make sure we were always in the loop and no question was ever too big.

I couldn't recommend her enough if I tried, she was absolutely wonderful. Thank you so so much.

September 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Paul was always polite and helpful

Paul Edwards at St Barts was always helpful and polite, very thorough in sorting out what I needed, many thanks, it's nice to see that St Barts are able to open a local branch when many companies are shutting there's

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Maria was fantastic

We’ve worked with Maria at St Barts twice now for our mortgages, and once again she has been fantastic. She kept us updated every step of the way and worked so hard to find us the best rate possible.
She also helped us arrange life cover, which gave us one less thing to worry about during the stress of moving house. Whenever we spoke to the wider team at St Bart’s (but most often Tracy), they were always professional and friendly, which made the whole process even smoother.
We really value Maria’s support and wouldn’t hesitate to recommend her – we’ll definitely come back to her again in the future.

August 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look