United Kingdom
Review of St Barts Finance
We are extremely happy with the service provided by St. Barts Finance.
Maria, who handled our mortgage and re-mortgage, was truly exceptional. She was consistently understanding, patient, and kind, and her diligent follow-up throughout the entire process was invaluable.
Thank you for the outstanding service.
Review of Krispy Kreme UK Ltd
Reply from Krispy Kreme UK Ltd
Thanks for the great review! It's fantastic to hear that you were happy with the service you received 😊
Review of Mixxaudio
Amazing customer service, George was very kind and helpful, solved our issue a couple of times already.
Highly recommend them!
Review of Gener8
Great app with genuine rewards, helpful staff as well
Review of Parcel2Go
Review of Homeprotect
Reply from Homeprotect
We aim to please Maria! Thank you for your feedback. Angela at The Homeprotect Team.
Review of Heypiggy
Review of Vinted UK
Horrible, inconsiderate and unfair.. totally disregarding all positives (in my case over 150 positive reviews and 300 listings), and focusing on the very little unintentional mistake.. UTTERLY DISSAPOINTING!!
You need to have people with feelings working, not insensitive creatures that only copy the same response, without giving someone the chance to explain themselves.
My profile was blocked without warning or notice given, and even after 10 messages sent over email and app, they never justified their decision, only kept copying the same response ocer and over!! Terrible!!
Review of The Handmade Christmas Co
Review of The Handmade Christmas Co
Review of Russell Hobbs
I had 2 items broke that were under warranty still, however we didn't have a way of getting the original proof of purchase, as we were gifted the items. RH CS not only didn't accept to replace them with the original warranty sheets, but they also wouldn't give us 50% discount to help us with the cost of buying new ones. I'm on Maternity leave and on UC, and with the cost of living crisis, every day is a struggle.
Not happy with Russell Hobbs' Customer Service at all, totally unhelpful and inconsiderate, in the end agreed to give us a discount and we bought the items we really needed, only to receive no proof of purchase, nor order receipt.. I emailed them, but haven't got a response..
Reply from Russell Hobbs
Dear Maria,
Thank you for your time to leave us a feedback! It is important to us, so we can further improve the quality of our service!
First of all, I would like to apologize for all the inconveniences created by this matter, and for the negative experience with our products and service.
Please note that we also have internal procedures and regulations we must abide to when attending to our customers.
Should you wish to further investigate this issue, please do not hesitate to contact us at productsupport@as.russellhobbs.co.uk
Have a wonderful day!
Andrei B.
Russell Hobbs Team
Review of Asda
I have to leave a 3* (payment team) as it's the average of 1* for Rishabh, and 5* for a lovely lady that was kind enough to assist with my query/complaint, imnediately after the former person rejected my claim.
Review of Pacifica
Jamie arrived, tested the machine and he was very kind.. highly recommend!
Reply from Pacifica
Thank you for your 5* Reply,
We really appreciate you taking time to provide positive feedback about our service
We hope you have a great day
Review of Printerpix UK
Review of Aptamil UK
Reply from Aptamil UK
Good evening Maria. Thank you for leaving us feedback. We are glad you had a positive experience with us today. Please don't hesitate to get back in touch with us in the future.
Kind regards, Joanna from the Aptaclub UK team.
Review of Olio
Great app to reduce food waste, I love it!
Review of Vova
I bought an item that was faulty and hence returned it for a refund, which I never received.
I posted the item back on my expense, but it ended up being lost in transit most probably, as it didn't arrive after 3 months, and they keep answering - please wait a little longer..
I can only say that this is THE WORST EVER Customer Service I have received and I'm feeling disgusted by Vova.
I will make sure everyone I know about the inconsiderate treatment I've received after the damage sustained of being left with no itrm and no money in the end. I will also write it on every single blog and shopping-related websites.
You've lost at least 20 customers for £30.. I wonder if it's worth it..
Goodbye and thanks for nothing!
Reply from Vova
Dear Customer,
Thank you for taking the time to write a review, and we apologize for the unpleasant shopping experience.
We provide ourselves on offering first-class customer service and I'm very sorry that customer service didn't meet your expectations. I truly hope that we meet your expectations perfectly in the future.
If you happen to be dissatisfied with your purchase, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumstances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Should you have any concerns regarding the refund process, please do not hesitate to reach us at service@vova.com, and we promise we will give our customers a reply within 1-2 days. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from VOVA that are found there.
Thank you for choosing to shop with VOVA and we look forward to doing more business with you.
Warm Regards,
VOVA
Review of FreePrints
Review of 0800 Repair
Allan was friendly, on time and fixed the problem quickly!
Reply from 0800 Repair
Thank you for your 5* Reply,
We really appreciate you taking time to provide positive feedback about our service.
We hope you have a great day.
Review of 0800 Repair
Engineer Jamie was very nice, came out earlier than expectedand did his job in a very professional and efficient manner.
Reply from 0800 Repair
Thank you for your 5* Reply,
We really appreciate you taking time to provide positive feedback about our service.
We hope you have a great day.
