Staffs Appliance Centre Reviews 1,597

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness, friendliness, and knowledge. Consumers appreciate the lack of pressure to buy, noting that employees allow them to browse at their own pace while still being available to answer questions and provide guidance. People frequently mention the competitive prices and the wide range of appliances available. The delivery service receives high marks, with reviewers emphasizing its speed, efficiency, and the care taken by the delivery personnel. Consumers appreciate being kept informed throughout the delivery process and the proactive communication from the company. Many customers express their intention to return for future purchases and recommend the company to others, citing the overall positive experience and excellent customer service.

Based on these reviews

Rated 5 out of 5 stars

Originally told I was unable to get this cooker hood as no longer made. Was delighted to find this one on eBay and with the use of a voucher got substantial discount. Brilliant communication from t... See more

Rated 5 out of 5 stars

Excellent service. Very helpful and polite and very pleased with the fridge freezer. Will use again

Rated 5 out of 5 stars
Verified

After my washing machine broke I needed a replacement immediately. It was proving impossible to buy one and take it home on the same day from major retailers. Then I came across Staffs appliance centr... See more

Rated 5 out of 5 stars

Purchased my dryer, washer, ovens, dishwasher and fridge from Tom at Staffs appliance centre. I saved £100's compared to other appliance companies, all came with warranty, graded accurately. Reliable... See more

Rated 5 out of 5 stars
Verified

Was able to replace a broken kitchen appliance same day for a much better price than I could find elsewhere. Staff really helpful and managed to sort us a replacement product within about 10 minutes.... See more

Rated 5 out of 5 stars

We are so pleased finding SAC WE are amazed what we saved on Siemens fridge /freezer friendly no pressure sales unlike Curry’s we will always give a 5star rating and recommend to others .Raymond

Rated 5 out of 5 stars

From start to end Darren was so helpful, have honest advice and guidance and even fitted it. When they did took time to ensure the job was done to the highest standard possible. Great from buying... See more

Rated 5 out of 5 stars
Verified

A very quick and easy experience from first walking in the shop to having our fridge freezer delivered. The staff were helpful, friendly and certainly not pushy. The prices are very competitive with a... See more

Rated 4 out of 5 stars
Verified

Fabulous price and item in stock. Great communication - 5 stars for that!. Very helpful. Only reason 4 stars is because courier wouldn't help put the very large and heavy item in the front door. Def... See more

Rated 5 out of 5 stars

Sorted in less than 20 minutes! I'd seen a washing machine on the website for a bargain price, for in-store only. It was graded stock which means there was a minimal scratch in the door and scuffs on... See more

Rated 5 out of 5 stars
Verified

From walking into the store right up to delivery we were met with guys that were friendly professional and helpful. They answered all our questions and made points we hadn’t even thought of. They deli... See more

Rated 5 out of 5 stars
Verified

Used this company for the first time and was very impressed. Good communication and delivery was very quick. Arrived well packed. Competitively priced. Would not hesitate to use again.

Rated 5 out of 5 stars

Excellent service from first to last, very helpful as to what we needed to do to get the right product, delivered promptly and fitted , could not fault anything, will go there again for any other app... See more

Rated 5 out of 5 stars

I bought a dishwasher for a competitive price, prompt delivery, and great customer service. They gave me a call after the order and informed me (track and trace) during the whole process.

Rated 5 out of 5 stars
Verified

Great company with fantastic customer service. They were so accommodating and nothing was too much trouble. Great price too! Will definitely use again in the future.

Rated 5 out of 5 stars
Verified

First rate service on our fridge freezer.price reasonable.delivered same day.took old freezer for a nominal charge.very pleased

Rated 5 out of 5 stars

I was reluctant to buy from this shop, but everything from placing order to delivery was impeccable. I ordered an exhaust fan for the kitchen and it came quick, clean, properly wrapped. It had everyth... See more

Rated 5 out of 5 stars
Verified

Service was awesome, communication awesome, delivery was awesome haven't opened the package yet as its being fitted in the new kitchen. Will definitely buy from here again if I need any more goods.

Rated 5 out of 5 stars
Verified

Excellent service from Staffs Appliance Centre who had the part I needed at short notice for the installation of my new Neff ovens and at a very good price. They despatched it that afternoon and I re... See more

Rated 5 out of 5 stars

We were after a new fridge, went to Currys, they were totally unhelpful, decided try Staffs Appliances, woww!! Within 5 mins we had chosen appliance, brilliant price, speedy inexpensive delivery and d... See more

Rated 5 out of 5 stars
Verified

For me it was the sales person so help full and really plesant. Brought a cooker and washer and nothing so to much trouble for him, thank you

Rated 5 out of 5 stars

Staff were friendly, helpful without being pressurising and were able to answer all our questions. Even holding our order until we are ready for delivery.

Rated 5 out of 5 stars
Verified

Made the call for a part i needed for a Neff oven which they had in stock, found Darren to be very helpful even met with a handshake on arrival, good old customer service at its best, will defo buy fr... See more

Rated 5 out of 5 stars

Good service helpful in store without been pushy , great price. Delivery was excellent kept informed every step of the way, highly recommend ✔️

Rated 5 out of 5 stars
Verified

no pressure selling let us have agood look around on our own great service after we choose our fridge/freezer to great delivery

Rated 5 out of 5 stars

Excellent service from Darren and Robert. Both were knowledgeable and informative about the product I purchased. Excellent service all around. Made a great saving too which is a bonus.

Rated 5 out of 5 stars
Verified

the service we got was incredible, as to when it could be done etc, they were so helpful with everything, would definitely go there again if I needed some sort of appliance

Rated 5 out of 5 stars
Verified

Great service delivered quickly and very friendly staff this is the second appliance I have purchased from here and very happy with them both would definitely recommend

Rated 5 out of 5 stars
Verified

I was made to feel so welcome when i entered the shop. The chap left me to browse instead of jumping on me as soon as i walked in. After I had chosen what i wanted i went to find him and he answered... See more

Rated 5 out of 5 stars
Verified

Assistant was very helpful no pressure to buy just what we were looking for I would recommend you go there first very good prices

Rated 5 out of 5 stars

Excellent customer service from start to finish. The fridge/freezer arrived very quickly and exactly as advised. Delivery driver was friendly and helpful. Would definitely recommend.

Rated 4 out of 5 stars
Verified

There was a problem with the original oven we ordered and, prior to delivery, we were given the opportunity to choose another, which we did. The refund was effectively processed and delivery was quic... See more

Rated 5 out of 5 stars

What a fab store with great customer service! the salesman was very helpful and knowledgeable , he spent time explaining and there was no push to buy, fast delivery and the delivery men were respectfu... See more

Rated 5 out of 5 stars
Verified

Answered phone quick, answered all my questions and even managed to get delivery next day, excellent customer service would definitely use again.

Rated 5 out of 5 stars
Verified

Very proactive service, ensuring we knew exactly what was happening, at every stage from order to delivery. Very competitive. Great company to deal with.

Rated 5 out of 5 stars
Verified

The staff in the shop were very pleasant and very helpful. It's a place where I will always come to buy my electrical goods from

Rated 5 out of 5 stars
Verified

Walked in the showroom, had a browse, and found what i wanted. Staff were really nice and knowledgeable, paid and loaded into the car. all done in 15mins.

Rated 5 out of 5 stars
Verified

Great service, price and product. Have already recommended to others

Rated 5 out of 5 stars
Verified

Simple purchase. Excellent communication with regards to shipping. Delivered on time as arranged with great care. Overall brilliant!

Rated 5 out of 5 stars

I love this business. Just had my fridge freezerzer delivered. Fast and friendly service. Thank you guys. A brilliant team.

Rated 5 out of 5 stars
Verified

Just what we needed Very nice appliance very quiet Very good service Great price Thank you Anthony Evans😊

Rated 5 out of 5 stars
Verified

Easy ordering. Prompt up to date information and contact from staffs arranging delivery. Excellent customer service. Thank you.

Rated 5 out of 5 stars

Extremely helpful in the shop. Guided me right in the direction in what i was looking for despite already having an idea. Recommended a decent size for my family and one that is a reputable brand. Mad... See more

Rated 5 out of 5 stars

The item was exactly what we wanted, the store guys were great, no lurking in the background and delivery only 2 days later. The delivery guys were absolutely great, no messing about and helped to p... See more

Rated 5 out of 5 stars
Verified

It’s a long time since I’ve experienced such a first class service and staff-if looking for this type of purchase this company will be my first stop

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Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars
Verified

Bosch American fridge freezer

Great company with fantastic customer service. They were so accommodating and nothing was too much trouble. Great price too! Will definitely use again in the future.

August 5, 2025
Rated 5 out of 5 stars

Purchased all appliances

Purchased my dryer, washer, ovens, dishwasher and fridge from Tom at Staffs appliance centre. I saved £100's compared to other appliance companies, all came with warranty, graded accurately. Reliable and friendly service. Definitely recommend. Will use again.

August 30, 2025
Unprompted review
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