United Kingdom
Review of Simple Online Pharmacy | Online Doctor
Great service and super quick delivery. Very easy and convenient to use web order service. Feel fully confident ordering from them.
Reply from Simple Online Pharmacy | Online Doctor
Hi Jayne,
Thank you for your excellent review of our service!
We appreciate your feedback and are pleased to learn that you received your medication in a timely manner, as anticipated.
Kind regards,
Patient Care Team
Review of Staffs Appliance Centre
Great company with fantastic customer service. They were so accommodating and nothing was too much trouble. Great price too! Will definitely use again in the future.
Review of Yours Clothing
All the clothes fitted fine and I have kept them. However 1 pair of jeans have clearly been labeled with the wrong size. I have sent them back but have been deducted for the postage. There is no way of disputing this with them. Why should I have to pay to send something back when it’s not my fault? I ordered 2 other pairs of jeans, 1 of them was exactly the same but in a different colour so clearly a manufacturing issue.
Review of FRASERS
Review of Feel Good Contacts
Very easy to order, even got 10% discount for being a new customer. Delivery was super quick and item was perfect.
Review of Poles Direct
The ordering was easy and delivery was as promised but one item arrived damaged. Contacted customer service and was asked for photos of the damage which I sent. However, I was told they weren’t good enough and had to send more. There was a bit of a delay in their email responses but the replacement was sent and I’m now a completely satisfied customer. I would order from them again.
Review of CareCo
Canterbury branch - Nigel and Steve were extremely helpful when we went looking for a new wheelchair for my double amputee father. They went above and beyond as we had quite a list of specification requirements. Just when we thought we would have to go back to the drawing board, Nigel found us the perfect chair. Dad is happily wheeling around the house now, transferring much more easily than with his previous chair. A massive thank you for your attention and staying late trying to get us sorted.
Reply from CareCo
Dear Jayne,
Thank you for your review, we are so glad to hear about your positive experience when visiting our Canterbury Showroom!
It is great to hear that your father is enjoying his mobility in his new wheelchair. Please do not hesitate to visit us again in the future.
Kind regards,
CareCo Customer Services
Review of Help Me-park
DO NOT USE
John seems to be the only person to deal with when you have damage to your vehicle. You cannot speak to anyone, only email which is bad customer service in the first place! If I had known this I wouldn’t have booked with them. They do not take responsibility even when you have dash cam footage of their drivers swearing about how good your car is whilst speeding on the public highway!
Dear xxxxxxxx
Thank you for your email.
Looking at the damage to your vehicle, it seems to have been caused by a stone or other debris on the road that may have got flicked up by another vehicle.
As per our terms and conditions we are unable to accept responsibility for this type of damage as it could have happened at any point, regardless of who was driving the vehicle.
Please follow the below link to our terms and conditions
Which state:
We will not accept any liability for any damage to the paintwork or bodywork of the Vehicle or damage to any glass or wheels caused by road conditions or debris nor for any punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of Us, Our servants or Agents.
Kind Regards
John.
Customer Services Team
Reply from Help Me-park
Jayne, I have seen the photographs of the damage to your car and it is clearly a result of a stone or similar flicking up from the road. It is very low down on the car and could have been caused at any time as a consequence of driving on a road. Stone chip damage is very common on cars and we do not accept responsibility for this kind of damage. When booking our services it is clear that we drive the cars on public roads and we can only accept responsibility for the wilful or negligent action of our staff. Which brings me onto your claim that our driver was swearing and speeding. As far as I am aware you make no mention of this in your original email to our customer services so have caught us on the blind side with this one. We cannot control the language our staff choose to use whilst alone at work. However we will be raising to the staff that there is the increasing possibility of dash cam footage being viewed by clients and it is therefore unacceptable to be using such language when driving and parking vehicles. We take incidents of speeding extremely seriously and would therefore ask that you supply some still photographs or a copy of the footage that shows our driver speeding. He or she will then be subject to our disciplinary processes. Please liaise with customer services on the email you already have. Unfortunately unless you are able supply evidence we will not be able to take this further. It is my sincere wish that you will be able to help us as speeding in clients cars is an extremely serious breach of our code of conduct and needs to be addresses immediately and with vigour. Unfortunately due to the rise in clients verbally abusing our staff over the telephone we feel it is our duty of care to our staff that we protect them and therefore all customer service issues are dealt with via email where there is a clear written audit trail of the resolution. I am sure you understand that this policy is to protect our staff. Regards, Sean McCarthy.
