The best value Liebherr fridge freezer but even better was the service - arrived within 2 days and installed this large (70cm width) appliance very quickly and without any damage. removed old applianc... See more
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About Carters Domestic Appliances
Written by the company
OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
Replied to 16% of negative reviews
Typically replies within 1 month
Avoid at all costs
The installer would obviously rather have been anywhere else but doing his job. The first installation was a failure and had to come back a second time, at which point he broke the isolation valve.
I have bought all my appliances from…
I have bought all my appliances from Carters over the last 25 years, staff are helpful, good range of choice and price is competitive, plus you can go into the shop and look at the item before you buy!
Urgent oven replacement sorted with ease
I was in need of an oven urgently. The team at Carters provide a fantastic local service - removed my old oven and installed the new one. Really friendly customer service from the first phone call to the installation. Would highly recommend this local business.
The table top dish washer was purchased…
The table top dish washer was purchased easily on the website, was delivered & installed by polite professional engineers with no fuss. I was veru impressed.
The service was excellent and the staff…
The service was excellent and the staff extremely helpful when choosing what oven to buy.
Polite and on time service
Customer service
Rob gave us unbelievably good customer service over 2 years as we experienced major problems with our Blomberg washing machine.
He did exactly what he said he would and when he said he would and eventually resolved our problems to our satisfaction
helpful in understanding the space…
helpful in understanding the space issue and location of possible machines to view
Have used Carters for nearly 30 years…
Have used Carters for nearly 30 years and latest order was a new fridge freezer. We'd initially purchased direct from the manufacturer but unfortunately that model was just a little too tall to get through our doors.
Cancelled that and went with a shorter model. Good price and delivered within a couple of days. Delivery team were very helpful and far more experienced than the generic delivery team the manufacturer had used.
Thanks Carters!
Good price. Very efficient and quick service fitting the new dishwasher.
Helpful
We like going to Carters (washing machine, integrated dishwasher, dryer) because they’re local and always helpful and friendly.
A brilliant local shop for white goods
The best value Liebherr fridge freezer but even better was the service - arrived within 2 days and installed this large (70cm width) appliance very quickly and without any damage. removed old appliance too. We always buy local- best advice, best service and aways good value
Highly recommended
It was easy to make my order.
I was contacted almost immediately to arrange delivery time.
The delivery men arrived and were very efficient taking out old appliance and plumbing in new appliance. The chaps were extremely helpful and friendly.
Took old appliance and all packing away.
Highly recommended
Polite and helpful installer
The delivery was on time, installed with no mess and all rubbish removed by a very polite man who even cleaned some stains on the inside of the outer door.
Neff double oven replacement
Helpful and resourceful
Delivery and installation on time next day
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