Carters Domestic Appliances Reviews 2,176

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the personalized attention they receive, noting that employees go above and beyond to assist them in selecting the right products for their needs. People also value the competitive prices and the efficiency of the delivery and installation services. Consumers are particularly pleased with the delivery service, emphasizing its promptness and the professionalism of the installation teams. Reviewers mention that the staff are courteous and efficient, taking care to explain product usage and ensure customer satisfaction. The positive feedback extends to the quality of the products, with customers expressing satisfaction with their purchases. Overall, individuals feel valued and well-served by the company's commitment to excellent customer care.

Based on these reviews

Rated 5 out of 5 stars
Verified

The best value Liebherr fridge freezer but even better was the service - arrived within 2 days and installed this large (70cm width) appliance very quickly and without any damage. removed old applianc... See more

Rated 5 out of 5 stars
Verified

Have used Carters for nearly 30 years and latest order was a new fridge freezer. We'd initially purchased direct from the manufacturer but unfortunately that model was just a little too tall to get t... See more

Rated 5 out of 5 stars
Verified

I was in need of an oven urgently. The team at Carters provide a fantastic local service - removed my old oven and installed the new one. Really friendly customer service from the first phone call t... See more

Rated 5 out of 5 stars
Verified

I have bought all my appliances from Carters over the last 25 years, staff are helpful, good range of choice and price is competitive, plus you can go into the shop and look at the item before you buy... See more

Rated 5 out of 5 stars
Verified

Cheapest Tefal iron Can speak to them on the phone. Very helpful, friendly, knowledgeable. Nice shop. Prices compare favourably with major chains. Very happy with my bottom of the range new Tefal i... See more

Rated 5 out of 5 stars
Verified

We always go straight to Carters for electrical appliances. Their prices are competitive but even if they are slightly higher priced it’s well worth it for the great customer service . They are helpfu... See more

Rated 5 out of 5 stars
Verified

I have dealt with this company quite a number of times in the past. Recently, I needed a new freezer and went straight to Carters. The assistant I spoke with, I remembered from when I had my kitchen r... See more

Rated 5 out of 5 stars
Verified

It was easy to make my order. I was contacted almost immediately to arrange delivery time. The delivery men arrived and were very efficient taking out old appliance and plumbing in new appliance.... See more

Rated 5 out of 5 stars
Verified

We have bought from you before after having a bad experience with a well known company that was situated in Horsham. We didn't like their whole attitude from buying, to delivery.They were rude, unap... See more

Rated 5 out of 5 stars
Verified

Sold us a replacement replscement washing machine at a good price. Installed it and removed old machine without fuss or mess Very friendly and cheerful people.

Rated 5 out of 5 stars
Verified

The delivery was on time, installed with no mess and all rubbish removed by a very polite man who even cleaned some stains on the inside of the outer door.

Rated 5 out of 5 stars
Verified

The table top dish washer was purchased easily on the website, was delivered & installed by polite professional engineers with no fuss. I was veru impressed.

Rated 5 out of 5 stars
Verified

They were great in everyway the staff, both in the shop and the delivery guys, went beyond what could be expected. We are an elderly couple in our eighties and we couldn't have asked for better serv... See more

Rated 5 out of 5 stars
Verified

I had stunning customer service from a lady who's name 2 months later, I've sadly forgotten. She pulled out every stop for me to source an awkward dimensions fridge and get it delivered and installed... See more

Rated 5 out of 5 stars
Verified

I ordered a cooker with only seeing a picture and description on line. Paul was very helpful and got one for me within a few days. When delivered the men and I could not get the clock to work without... See more

Rated 5 out of 5 stars
Verified

Rob gave us unbelievably good customer service over 2 years as we experienced major problems with our Blomberg washing machine. He did exactly what he said he would and when he said he would and even... See more

Rated 5 out of 5 stars
Verified

This was second time I have ordered from Carters in Brighton and have always been pleased with their staff, delivery information and delivery service. Recommended to friends.

Rated 5 out of 5 stars
Verified

I cannot shout loudly enough about this wonderful independent. Nothing was too much trouble and they were so helpful. John Lewis now uses overseas call centres to arrange fitting of electrical appl... See more

Rated 5 out of 5 stars
Verified

Looked on-line to replace my Bosch washing machine which had lasted over 25 years & had reached the end of it's life. Found a good replacement Bosch washing machine which had £100.00 off the RSP.... See more

Rated 5 out of 5 stars
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delivery was just down as am, so we assumed some time after 9am, but they turned up just after 8am and caught us out! both my husband and I have health problems , so need a bit of time to get going m... See more

Rated 5 out of 5 stars
Verified

I had to search for a compatible replacement integrated freezer. Without much success until I contacted Carters (Brighton) The manager was really helpful and one was put on order - AEG were releasing... See more

Rated 5 out of 5 stars
Verified

Carters are a very helpful and well stocked company and you do feel you are dealing with a quality local store. Nothing seems too much trouble, very helpful and friendly.

Rated 5 out of 5 stars
Verified

From a standpoint of product knowledge and honest pro and cons appraisal they were extraordinary. Their understanding of our needs was clear and their advice and after-sales care superb.

Rated 5 out of 5 stars
Verified

Having bought several electrical goods from Carters in Worthing before, we decided to go back to buy a Washer Drier because their prices are always competitive. The staff as ever were very friendl... See more

Rated 5 out of 5 stars

I hadn’t heard of Carters before, so I was a little sceptical at first. After reading some positive reviews on Trustpilot, my partner called the store and spoke to a friendly team member who helped... See more

Rated 5 out of 5 stars
Verified

Carters is the only company of its type that really make an effort to give you what you want . carters are the only shop that fit your delivery in when it is convenient for you (me) .

Rated 5 out of 5 stars
Verified

I have been shopping here for many many years . Would not consider going anywhere else.My family also use this store as well as friends I have recommended. Paul’s customer service is excellent. Know... See more

Rated 5 out of 5 stars
Verified

We have shopped with Carter's Domestic Appliances for years, and they have never disappointed. Kind and personal. I found the fridge I needed only at Carter's, completed the purchase just before cl... See more

Rated 5 out of 5 stars
Verified

We have shopped with Carter's Domestic Appliances for years, and they have never disappointed. Kind and personal. I found the fridge I needed only at Carter's, completed the purchase just before cl... See more

Rated 5 out of 5 stars
Verified

Pleased with my fridge freezer and good customer service.Ordered online but rang Brighton showroom to double check width. They manually measured one in showroom. Delivery was on time and professional... See more

Rated 5 out of 5 stars
Verified

I've used Carters 3 times now and have been happy with each use. I usually buy online which is straightforward and then they call to arrange delivery. Delivery has to be round my work schedule and the... See more

Rated 5 out of 5 stars
Verified

I found Carters very easy to deal with. The person who I spoke to was able to offer advice and confirm that the freezer which I opted for was in stock. Delivery was quick and easy and I am very please... See more

Rated 5 out of 5 stars
Verified

Paul at the Horsham branch was incredibly friendly and helpful sourcing our appliances for a kitchen refurb. These were stored by Carters until required with prompt delivery then arranged once we wer... See more

Rated 5 out of 5 stars
Verified

Very helpful customer service on the phone when I made enquiries. Swift delivery by friendly and helpful men. Would recommend 100%. Many thanks.

Rated 5 out of 5 stars

Superb service from the first phone call to the installation just now. Utterly professional and puts places like John Lewis, Curry’s and AO to shame - I’ll be using Carter’s from now on. - deli... See more

Rated 5 out of 5 stars
Verified

The staff are friendly and helpful. There was a delay in getting the exact washer/ dryer I required, but I was kept informed of the progress at all times. The appliance was delivered and installed... See more

Rated 5 out of 5 stars
Verified

I recently purchased an integrated fridge/freezer and washing machine from Paul at Carters Horsham. I've always found Paul extremely helpful when I've visited Carters for 'bits and pieces'. Paul re... See more

Rated 5 out of 5 stars

I am disabled with a large family and needed a new cooker but do not have room for a range. I went to Carters in Worthing and was served by Rob who was extremely helpful and made the whole experience... See more

Rated 5 out of 5 stars
Verified

Very efficient, ordered appliance and had delivery date and time within the hour. Delivered on time with the minimum of fuss. Thanks

Rated 5 out of 5 stars
Verified

The sales people at the Horsham showroom were extremely helpful in the decision as to best overall product and delivery service very prompt.

Rated 5 out of 5 stars
Verified

Fully integrated dishwasher delivered and installed on time. Very pleased with the workmanship of the two man installation team. They knew exactly what to do and took great care in our kitchen.

Rated 5 out of 5 stars
Verified

Always able to telephone and obtain best advise from friendly and knowledgeable staff. Ordering is simple and delivery and installation is always carried out with efficiency and care.

Rated 5 out of 5 stars
Verified

Top customer service at the Hayward’s Heath shop!! Very competitively priced and they offer free delivery!!!

Rated 5 out of 5 stars
Verified

Good price. Very efficient and quick service fitting the new dishwasher.

Rated 5 out of 5 stars
Verified

We have an excellent experience with our local Carters and the staff were as always polite professional and had good knowledge of the products

Rated 5 out of 5 stars
Verified

We like going to Carters (washing machine, integrated dishwasher, dryer) because they’re local and always helpful and friendly.

Rated 5 out of 5 stars

My (26 year old!) dishwasher packed up last weekend. On Monday, we went into the Storrington branch and bought a new Blomberg machine - staff were very helpful, made it very easy to choose right mach... See more

Rated 4 out of 5 stars
Verified

Useful advice from staff when choosing a new fridge-freezer. Happy with the unit, which was delivered on time - in fact, early after they found that they had a spare delivery slot. Also very... See more

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Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Avoid at all costs

The installer would obviously rather have been anywhere else but doing his job. The first installation was a failure and had to come back a second time, at which point he broke the isolation valve.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Urgent oven replacement sorted with ease

I was in need of an oven urgently. The team at Carters provide a fantastic local service - removed my old oven and installed the new one. Really friendly customer service from the first phone call to the installation. Would highly recommend this local business.

September 24, 2025
Rated 5 out of 5 stars
Verified

Customer service

Rob gave us unbelievably good customer service over 2 years as we experienced major problems with our Blomberg washing machine.
He did exactly what he said he would and when he said he would and eventually resolved our problems to our satisfaction

May 1, 2025
Rated 5 out of 5 stars
Verified

Have used Carters for nearly 30 years…

Have used Carters for nearly 30 years and latest order was a new fridge freezer. We'd initially purchased direct from the manufacturer but unfortunately that model was just a little too tall to get through our doors.
Cancelled that and went with a shorter model. Good price and delivered within a couple of days. Delivery team were very helpful and far more experienced than the generic delivery team the manufacturer had used.

July 25, 2025
Rated 5 out of 5 stars
Verified

Helpful

We like going to Carters (washing machine, integrated dishwasher, dryer) because they’re local and always helpful and friendly.

September 24, 2025
Rated 5 out of 5 stars
Verified

A brilliant local shop for white goods

The best value Liebherr fridge freezer but even better was the service - arrived within 2 days and installed this large (70cm width) appliance very quickly and without any damage. removed old appliance too. We always buy local- best advice, best service and aways good value

September 24, 2025
Rated 5 out of 5 stars
Verified

Highly recommended

It was easy to make my order.
I was contacted almost immediately to arrange delivery time.
The delivery men arrived and were very efficient taking out old appliance and plumbing in new appliance. The chaps were extremely helpful and friendly.
Took old appliance and all packing away.
Highly recommended

September 24, 2025
Rated 5 out of 5 stars
Verified

Polite and helpful installer

The delivery was on time, installed with no mess and all rubbish removed by a very polite man who even cleaned some stains on the inside of the outer door.

September 24, 2025

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