SOS Auto Protect Reviews 191

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the ease and speed of the claims process, with many reporting same-day approvals and direct payments to repair shops. People appreciate the clear communication and helpfulness of the representatives, who guide them through each step and keep them informed throughout the process. Consumers also value the comprehensive coverage and competitive pricing offered by the company. Many reviewers express satisfaction with the payment process and the prices. Some reviewers highlight the professionalism and patience of the representatives, who take the time to explain the plans in detail and answer all their questions. However, opinions on warranty and claim handling are mixed, with some expressing uncertainty. The level of service received also appears to vary.

Based on these reviews

Rated 5 out of 5 stars

I had called and filled out information to several companies and some of them even contacted me, oddly not all of them did. Joyce contacted me and was very polite and had all the information I needed... See more

Rated 5 out of 5 stars

It was a pleasure working with this company. Alex asked questions and supplied me with valuable information to choose the proper warranty. He not only verbally went over the options but then sent the... See more

Rated 5 out of 5 stars

Talking with Adam Miller, all my questions were answered and even more information was given on things I hadn't even thought of. Also, your website was very helpful to me, giving me in print I could... See more

Rated 5 out of 5 stars

I had been filling out online and calling around looking for a warranty company. My factory warranty was expiring and because my car is a push start and all electric I knew I needed one. Just when I w... See more

Rated 5 out of 5 stars

After shopping around for a service contract on a recently purchased vehicle, I got nothing but the run-a-round from other service providers until I found "SOS Auto Protect"... They offer so much m... See more

Rated 5 out of 5 stars

After many years of dealing with less than honest auto warranty companies, signing up with Auto Protect was a pleasure. Daniel explained every detail of the policy. I never felt hustled or deceived. I... See more

Rated 5 out of 5 stars

Today I talked with Joyce over at SOS auto protect because the company I went with before them. American car protect hasn’t picked up the phone to help me with my claim. Joyce was so helpful and got m... See more

Rated 5 out of 5 stars

What an absolute pleasure it was dealing with Adam. He went through the pricing and coverage options to help me make an informed decision. After setting up my policy, Adam followed up to see if I had... See more

Rated 5 out of 5 stars

Joyce Vale helped me through the process of getting a warranty, she was super helpful, knew everything about the warranty she was providing and compared all options I wanted. I highly recommend it, th... See more

Rated 5 out of 5 stars

From the first call to receiving my auto warranty contract is was perfect. They did everything thing they said they would from the beginning. I would recommend SOS to anyone who needs a professional... See more

Rated 5 out of 5 stars

Adam was kind & professional & helped me select the best plan for my car. I am much more comfortable knowing I have a plan that will cover just about everything except the kitchen sink (besides normal... See more

Rated 5 out of 5 stars

This was the first time having to use an external extended warranty company and I was wondering if it would be a hassle. I can honestly say this was the smoothest sailing I have ever come across- It w... See more

Rated 5 out of 5 stars

He was very patient with me. Being older that isn't something I get to often. I'm very pleased that he will be my go to person because that isn't something that other company's DON'T DO. It's al... See more

Company replied

Rated 4 out of 5 stars

It was very easy & very well explained. Only issue is other companies were offering an additional 100K miles or the 5 years. I would like to know how long has your company been writing warranties. Tha... See more

Rated 3 out of 5 stars

Rates were not consistent when talking to different people. Purchased on Friday and on Monday I got FOUR calls while at work wanting to sell me a plan. I returned the call, telling them to check their... See more

Company replied

Rated 5 out of 5 stars

Alex was very informative and helpful throughout and even after the process of buying the warranty. He explained each question I had very thoroughly. And even helped lower the price a little for me. I... See more

Rated 5 out of 5 stars

Kai was very pleasant, explaining the plan well. He offered comprehensive coverage at a very competitive rate, the whole process took only minutes after I’ve made my decision to sign up for the SOS Au... See more

Rated 5 out of 5 stars

Joyce got us the best deal for what we were looking for! Answered all of our questions and saved us more money than getting an extended warranty from the dealership. Thank you so much!

Rated 5 out of 5 stars

Alex Brooks has been wonderful in the excellent customer service he has provided and for his knowledge in his field. Thank you for all the help with peace of mind in this purchase. Respectfully,... See more

Rated 5 out of 5 stars

Joyce Vale explained how the coverage works and what’s included making my shopping experience less stressful.

Rated 5 out of 5 stars

I bought this warranty thinking I probably wouldn’t need it but when my AC condenser quit it paid for itself. From the time I called to the shop getting paid was less than 24 hours.

Rated 5 out of 5 stars

Adam my agent was very helpful with getting me the coverage for my car. Spoke with” car shield “ first they quoted me $1000 deductible for the first 90 days then drops to $500 every occurrence after... See more

Rated 5 out of 5 stars

My mechanic called SOS when my turbocharger failed during a long drive. They approved the $6,100 repair that same day and paid the shop directly. I was back on the road two days later without paying a... See more

Rated 5 out of 5 stars

My claims rep Kevin kept in contact while my differential was being repaired. He let me know when the parts came in and when the bill was taken care of. Great communication the entire time.

Rated 5 out of 5 stars

My transmission started slipping and the shop quoted me over $4,500. SOS Auto Protect approved the repair and paid the shop directly. I didn’t have to file anything or wait for reimbursement. It worke... See more

Rated 5 out of 5 stars

I called to update my mileage and expected a long wait. Ethan answered within seconds, made the update, and sent me a new confirmation email before we even hung up. Real customer service still exists.... See more

Rated 5 out of 5 stars

Huge thanks to my claims rep Kevin. He answered all my questions, kept me updated, and made sure the shop got paid right on time. It felt more like working with a personal assistant than a company.

Rated 5 out of 5 stars

I’ve had to use my warranty a few times now and first for a differential, then a random sensor, and most recently for a fuel pump. Each time, it worked exactly how the rep said it would. I took my car... See more

Rated 5 out of 5 stars

My water pump went out late on a Friday. I had the car towed to the dealership and SOS approved the estimate first thing Saturday morning. No reimbursement, no drama. They paid the shop directly.

Rated 5 out of 5 stars

Was not expecting to need warranty work so soon after buying my car but SOS was there when the power door locks stopped working. Claim was approved the same day and everything went super smooth.

Rated 5 out of 5 stars

When the ABS system went out on my Explorer, I expected a huge delay. Instead, SOS had the claim approved before lunch. They made a stressful situation way easier.

Rated 5 out of 5 stars
Verified

My transfer case started leaking and needed a full rebuild. The repair was over $6,700 but SOS Auto Protect covered the whole thing. No arguments, no reimbursement games, just direct payment. Honestly... See more

Rated 5 out of 5 stars

I reached out with a coverage question and SOS handled everything in one call—no transfers, just quick, helpful service.

Rated 5 out of 5 stars

After my radiator failed, I expected delays. Instead, the claim was approved in hours and I had my car back the next day. SOS handled it professionally and made the whole thing stress-free.

Rated 5 out of 5 stars

I called customer service just to confirm my deductible. The rep Maria picked up right away, explained everything clearly, and even sent me a follow-up email while we were still on the phone. Super pr... See more

Rated 5 out of 5 stars

Alex Brooks was patient and easy to work with. While I was shopping for a new car I went to the dealer with his quote at the ready. It saved me time in the financing room. I got a great deal to cover... See more

Rated 5 out of 5 stars
Verified

Jessica was awesome. I had no idea how to file a claim, but she walked me through every step. My alternator went out unexpectedly and I was worried I’d be stuck without a car for days. She got things... See more

Rated 5 out of 5 stars
Verified

I had my doubts about extended warranties, but SOS proved me wrong. Had a major repair come up (timing belt) and they covered it like they said they would. The process was straightforward, and the rep... See more

Rated 5 out of 5 stars
Verified

Mike helped me through a rough situation when my transmission started acting up. He was super patient, explained everything clearly, and even followed up with the repair shop for me. The claim was app... See more

Rated 5 out of 5 stars

My sedan's ABS system failed, and the repair cost was $2,700. Thankfully, SOS covered the entire amount. The mechanic even mentioned he enjoys working with them because they pay promptly without delay... See more

Rated 5 out of 5 stars

My cylinder head needed repairs, and I was expecting a long wait. Chris made sure my claim was approved the same day, and Sos auto protect had my car running perfectly again in no time.

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Company details

  1. Auto Market
  2. Car Service

Written by the company

At SOS Auto Protect, we understand that your vehicle is more than just a mode of transportation; it's an essential part of your daily life. That's why we are committed to providing you with peace of mind and financial security through our top-tier extended warranty service. Our mission is simple: to safeguard your vehicle and your wallet from unexpected repair costs. We believe that every driver deserves the confidence of knowing that their investment is protected, which is why we offer comprehensive extended warranty plans that cater to your specific needs. With SOS Auto Protect, you can protect your investment and avoid the financial stress of unexpected breakdowns. Our comprehensive coverage ensures that you're covered for a wide range of repairs, so you can drive with confidence knowing that we have you covered. Your vehicle is a significant investment, and breakdowns can happen at any time. Don't let unexpected repair bills disrupt your life. Choose SOS Auto Protect as your extended warranty service provider and enjoy the security and peace of mind that comes with our comprehensive coverage. Join the thousands of satisfied customers who have experienced the SOS Auto Protect difference. Let us protect your vehicle, so you can focus on the joy of driving. Your journey is our priority, and we're here to keep it smooth and worry-free. If you have any questions or would like to learn more about our extended warranty plans, please don't hesitate to contact us. We're here to help you protect your investment and ensure your peace of mind on the road


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

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Replied to 20% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Super happy

I’ve had to use my warranty a few times now and first for a differential, then a random sensor, and most recently for a fuel pump. Each time, it worked exactly how the rep said it would. I took my car to the dealer, and they paid the mechanic directly for the whole repair. No hassle, no waiting around, just like I thought it would go. Honestly really glad I signed up with them. Thanks Roberto for all the help and walking me thru it all

October 6, 2025
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Rated 1 out of 5 stars

Don't do it

I've paid $2500 for their Ultimate plan. I filed a prior claim in March 2025 based upon information provided by California Auto, the garage that provides my oil changes (allegedly leaky head gasket; please see attached documentation- CLEARLY STATED THAT IT NEEDED FURTHER INSPECTION); at that point, there were no check engine lights or indicators of an issue. Per "Ben", SOS was supposed to send an inspector to further assess the claim; that never happened. Now, in September, my water pump is busted. I immediately took my car to Serramonte Ford when the overheating light came on, & my car was assessed the same day. Ben initially lied & said that an inspection would be held the following Monday, which never happened. I & Kyle (serramonte ford service rep) had a 3-way conversation with "Ben" (refuses to provide last name!), who arranged for a video inspection the following day; the inspection (with the shop foreman) confirmed the diagnosed issue, along with confirming that there are NO HEAD GASKET ISSUES. Ben is now refusing to honor my contract, stating that I never shown proof of having the nonexistent head gasket issue repaired; when I pointed out that he'd lied & never sent the inspector to confirm/deny whether or not my head gasket was an actual issue, he said that according to my contract, he didn't need to do so (nothing of that nature stated) because they don't cover head gasket issues...again, Serramonte Ford has confirmed that nothing is wrong with my head gaskets. Ben had the audacity to call Serramonte Ford liars (as though they'd turn down the opportunity to make more money!), & is now not answering or returning calls. Adam Miller lied, & told me that I would be receiving a call by 9/18; that never happened; what did happen was him laughing in my face & telling me my vehicle would never be fixed.

Upon reading other reviews, this seems to be a regular occurrence for them to try & avoid covered repairs. They're rude, unprofessional & based on all current appearances, conmen.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Low Pressure

I had called and filled out information to several companies and some of them even contacted me, oddly not all of them did. Joyce contacted me and was very polite and had all the information I needed to make the decision, even though they were not the least expensive. Some of the other companies were high pressure, something nobody likes, but Joyce was very understanding and easy to speak with. I feel comfortable with my decision. I am looking forward to my first claim!

September 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Today I talked with Joyce over at SOS…

Today I talked with Joyce over at SOS auto protect because the company I went with before them. American car protect hasn’t picked up the phone to help me with my claim. Joyce was so helpful and got me a great deal on my current warranty. She made me feel confident and comfortable that SOS would be there whenever I needed them to be. I feel relief in having a company like SOS taking care of my vehicle. Joyce thank you so much.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect timing

Joyce got us the best deal for what we were looking for! Answered all of our questions and saved us more money than getting an extended warranty from the dealership. Thank you so much!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure working with this…

It was a pleasure working with this company. Alex asked questions and supplied me with valuable information to choose the proper warranty. He not only verbally went over the options but then sent the document so I could read before signing. Made the decision painless.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

RIP OFF ARTIST

It important for me to let everyone know that SOS auto protect will not cover what they say they will cover and then you better have a lot of time to wait for an approval . They are liars and thieves I made more than 15 phone calls and so did the dealership only for them to tell me they would give me a full refund if I took my review down DONT BUY FROM THEM unless you want to get ripped and have to pay for everything anyway

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Couldn't be easier, more patient, or responsive!

Alex Brooks was patient and easy to work with. While I was shopping for a new car I went to the dealer with his quote at the ready. It saved me time in the financing room. I got a great deal to cover my new to me 2021 Tahoe z71 bumper to bumper, moreso the peace of mind knowing that for the next five and a half years or 100k milage my vehicle will be covered, and from my cross referencing with no hassle and done right!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Value Warranty

I had been filling out online and calling around looking for a warranty company. My factory warranty was expiring and because my car is a push start and all electric I knew I needed one. Just when I was about to give up hope I received a call from Joyce and she was a God send. She walked me through the process and offered me a really great deal that I couldn't pass up. She was patient and knowledgeable about the company the coverage I was looking for and my search was over. I would definitely recommend SOS Auto Protect.

August 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect Professional communication from day one

From the first call to receiving my auto warranty contract is was perfect. They did everything thing they said they would from the beginning.
I would recommend SOS to anyone who needs a professional extended auto warranty.
Alex and Daniel made it too easy.

July 24, 2025
Unprompted review

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