Tom made the buying experience terrific! It couldn’t have been easier.. He made everything very clear and didn’t interrupt when sensing that I wanted to speak. He was very easy to communicate with. Ku... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Nick Holden is a very professional and informative sales agent who makes the customer feel important and understood by providing the incentive discounts in a manner that makes the customer feel h... See more
I was actively researching vehicle warranty companies. After Nova came up on a couple of ‘best of’ searches I contacted them. Kevin Parker called me back and left an accurate voice mail and a text... See more
Five Stars!!! Lucas Miller was extremely helpful and patient and explained the whole process of adding an extended warranty to my vehicle. I am so happy that he answered my request for information on... See more
Kevin was knowledgeable but not high pressure. He followed up and gave me the time to reach my own conclusion. Pricing was also straightforward and there weren't any games played.
Lucas Miller assisted my husband and I secure an extended auto warranty today on our 2021 Audi Q7 Quatro. He was above and beyond professional, knowledgable and patient providing us with every needed... See more
I checked several warranty company's recieving quotes from all. Most of the companies where hard pressure and boiler plate rhetoric. Not Nova very professional and explained every details. Their choic... See more
Lucas was very helpful, considerate to my situation and efficient enough to quickly get a customized warranty plan for my car. Highly recommend him for any complicated case and be rest assured that i... See more
Lauren Campbell was an excellent representative of Nova. She was polite, friendly, and informative. She instructed me concerning what I needed to do to make sure I had the proper paperwork to submit t... See more
May 8 2025 I would like to let people know that I was shopping around for an extended warranty policy I had talked to 3 other companies before speaking to Nova and talking to Lucas he was very helpfu... See more
"A breath of fresh air" That's the feeling you get in dealing with Nova, especially John Baker. I had attempted quotes from 3 other warranty companies. Sales pressure was intense, also plans did not... See more
Nick Holden at Nova Warranty provided outstanding service—friendly, responsive, and easy to work with. The auto coverage is excellent and gives me real peace of mind. Highly recommend!
John Baker Account Specialist Nova Warranty John helped me through the process of buying an extended warranty for my car. There are a lot of Extended warranty providers out there to choose from. J... See more
It was obvious Nick knew how to do his job. It was the personal aspect that made the process pleasurable. Nick knows how to listen to the customer and take an interest in what I said. We talked about... See more
After purchasing my car, I investigated several warranty companies but Nova had great reviews. I must say I was blown away by the Lisa's amazing customer service, quick turn around and thorough commun... See more
The assessor, Nick, had a great attitude and explained everything in an excellent and detailed way. He also managed to get me some nice discounts as well.
Ryan was great with the initial setup. Lucas was great today with his assistance. The only reason that I had to cancel the service is due to the deal not going through. I will definitely recommend thi... See more
Nick did an excellent job explaining the warranty for my BMW. He was very polite, knowledgeable, friendly, and professional. He took his time and answered all my questions. Nick treated me well and ma... See more
I did not feel pressured he explained and helped me understand all my concerns and how the warrantee worked in a way which was easy and understandable and not overwhelming. Nick did a great job commun... See more
Nick made it a pleasant experience by his professional kindness and knowledge of the warranty details. He took his time with us and did exactly what he said he would! We appreciate that so much in a... See more
Lucas was extremely helpful and professional. Usually I have my doubts with salespeople, but he got me the price I wanted and made everything extremely clear and easy. All of my buddies with Mercedes-... See more
The warranty claim process didn't quite go as expected. The main problem was my breakdown happened on Easter Sunday, so I called Nova and the repair facility first thing Monday. Apparently, Mondays... See more
Mr Lucas spoke with knowledge and made sure that if I had any questions he would answer them, and if I have any issues in the future I can call him. Therefore over all he made the process smooth.
When I first inquired about Nova Warranty, I was connected to John Baker who did an outstanding job of explaining to me how Nova worked and what they stood for. He took me through the program and ga... See more
June 24, 2024 my 2019 Nissan Rogue Sport had a problem with the AC not working. My Nissan dealer figured out it was something significant and should be covered by Nova W. They submitted everything r... See more
Mr. Lucas Miller, Thank you for being so patient with me regarding my many questions about my account. Throughout all of our telephone discussions you were always very professional and... See more
Lucas stayed in the game despite some set backs I was incurring in the purchase of a vehicle. A true professional in all aspects of the program Nova was offering. Very transparent with the prese... See more
John Baker was the main reason I chose to accept a plan with your company. He was affable, knowledgable and respectful. He didn’t give me “a song and a dance.” Transparency always is the best approac... See more
We dealt with Lucas and he was so very patient while I helped my grandfather through the process. He was very respectful and knowledgeable on all questions we asked. Thank you for making us both fee... See more
Lucas was polite, professional and prompt. He was very thorough and able to get me what I needed. After my recent Concord experience, he assured me that Nova will be there for the long haul.
I explain my needs for my Car. He stated benefits their plan that was best suited for my car. He understood I will continue to do my research once I receive the detailed warranty. The price point was... See more
Lucas was very professional in our discussion of a policy for my Ram 2500. He answered my questions promptly and in straightforward language. No hard sell pressure tactics, no evasions, no deflectin... See more
Lisa Taylor was competent, friendly and responsive. She even called my Dealership to assure them any charges would be paid. I must say that I have been very pleased with customer service thus far and... See more
Lucas Miller was real knowledgeable on the coverage and explained everything really well and I like the fact he will also be my account representative.
Nick Holden was our contact with Nova Warranty. Nick was cordial, professional, knowledgeable and informative about our stated requirements for our coverage. Nick provided specifics and options about... See more
Mary did a great job of explaining the benefits of NOVA Warranty and did a great job explaining the plans benefits. She got her supervisor/Olivia on the line to answer questions with the help of her... See more
My call was answered immediately, which I appreciate immensely. The claims process was user friendly and easy to complete. The claim was followed up on the same day. Lisa provided excellent service an... See more
Lucas, for starters, was terrific! Your company's reputation and good value is what brought me to you all..... I felt VERY comfortable all thru the process. Lucas eagerly answered my questions, id... See more
Jason was very personable and helpful. He wasn’t pushy and even suggested I check reviews on the various companies I was exploring including yours. He answered my questions forwarded me the necessar... See more
Nick was very professional and knowledgeable about the service offering for my vehicle which made the transaction very easy. When discussing the cost he offered alternatives which could fit my budget... See more
Nick was exceptional! He explained everything to me and gave me the best rate that he could. Very understanding. He also wants to continue through the whole experience. Thank you very very much Nick.
Lucas Miller was personable and courteous and represented your company well. It was a pleasure working with him. Mary Vitale
Nick made the whole process of getting a car warranty truly amazing. I just joined and will leave more feedback once I file a claim which I hope never happens. Thanks Nick!!!
Extremely personable and customer driven. Went over and beyond to get me the best rate.
Nick was very knowledgeable and listened to all my questions and had the info I needed. Very pleasant and clear voice. Very easy to work with. THANKS
We truly appreciated the patience and honesty given by John Baker. He answered all of our questions and met our expectations. The company really has their team trained well which explains why they're... See more
Nick Holden took my call and we contracted with a 5-year warranty. He was very helpful; was hospitable and knowledgeable and loved talking with him. He did an excellent job and answered all my quest... See more
I had a great experience with Nova Warranty! My claim process was smooth from start to finish — no hassles or delays. The team was professional, helpful, and everything was handled quickly. I'm really... See more
As a 70yr old senior, my overall experience with Nova Warranty through Lucus Miller as a consultant was great. With his patience in explaining ( and sometimes have to repeat) what was offered, what t... See more
Company details
Written by the company
As a leading car warranty provider, we are proud to offer our customers the best and most competitive coverage plans in the industry. Our extensive experience in the field allows us to tailor our plans to meet the unique needs of our customers, offering comprehensive protection at affordable prices. We stand behind our commitment to providing top-notch customer service, transparent terms and conditions, and hassle-free claims processing. Our experienced team is available to assist our customers with any questions or concerns they may have, ensuring they receive the support they need when they need it. Furthermore, we constantly strive to improve our services to better meet the evolving needs of our customers. From the flexibility of our plans to the efficiency of our claims processing, we are dedicated to providing the best possible experience for our customers. Overall, we believe that our dedication to quality, affordability, and customer satisfaction sets us apart as the best and most competitive car warranty company in the industry. We are confident that our customers will agree that choosing us for their extended car warranty needs is a wise and beneficial decision.
Contact info
300 Delaware Ave Ste 210, 19801, Wilmington, United States
- 888-490-6672
- info@novawarranty.com
- novawarranty.com
Great Experience with Nick
I had the pleasure of working with Nick on my auto warranty on two cars, and I couldn’t be more impressed with the experience. He was patient, clear, and thoughtful about helping me make the right decision. What stood out most was how easy he made everything, no pressure, no confusion, just straightforward, professional service with a personal touch. It’s rare to come across someone who combines expertise with that kind of sincerity. Thanks, Nick, for making the process smooth and easy for me.
October 19, 2025
Unprompted review
Advertisement
Tom is easy to get along with and to…
Tom is easy to get along with and to get in business with! That’s why I purchased the warranty from you!
Walt Jennier
October 22, 2025
Unprompted review
Nick Holden was amazing and very…
Nick Holden was amazing and very attentive to my needs. He was not pushy but rather informative on the benefits of the warranty. Would highly recommend!
October 21, 2025
Unprompted review
Lucas was knowledgeable and easy to…
Lucas was knowledgeable and easy to work with. He made sure we any discounts we qualified for. I’d highly recommend working with him to an extended warranty policy.
October 21, 2025
Unprompted review
Nick Holden has been super helpful in…
Nick Holden has been super helpful in establishing my new policy!
October 21, 2025
Unprompted review
Advertisement
Rip off -- NOVA EXtended Warranty
The existing reviews I have read all praise their sales rep, who sold them the extended policy. That will be good for the rep to include in his resume for their next sales rep job, but it has nothing to do with the value of the product, an extended repair warranty on your used car.
My review is of the warranty contract and the coverage it gave me for my car engine repair.
To summarize, all I can say is Nova Extended Warranty is a complete fraud and scam.
My car engine began using oil as I drove south across several states. I never drive above the speed limit because i do not want my engine to exceed 2,000 rpm. That is the "sweet" spot for the maximum gas mileage. I always check the engine oil at every refueling. I began to notice it was necessary to add new oil with every gas-up stop. The amount started at 1/4 quart, then 1/2, and finally a full quart with every 8 or more gas refills.
After around 2,000 miles of the trip, my car's check engine light came on, and a message was displayed in the speedometer message area, "The engine is running on reduced power". I then noticed it was difficult to get the engine to maintain the normal 2,000 rpm. After nursing the car along for 15, 20 more miles, I was able to exit the interstate and find a GM dealer in the small town. When the service department manager contacted the Nova Warranty service department, he was told NOVA Warranty required a certified mechanic's diagnosis and estimate of the parts and labor cost of the necessary repair. As the car's engine would then no longer start, it was necessary for the mechanic to make a visual inspection by removing the covers and plumbing on top of the engine. I was informed that the Charge for doing this would be $535.00. I contacted NOVA Warranty. I was told they would not pay for this work to inspect and diagnose the engine problem. That i would have to pay the $535.00 to prepare the diagnosis and estimate document. I did pay the $535.00 to get to the cause of the engine failure. When the mechanic did the diagnosis work, he discovered the timing chain had broken and caused the camshaft and valves to radically get out of time with the engine rotation and cause extensive internal damage to the insides of the engine and these parts. Many parts had collided and been broken, scored, or damaged.
When the response of the Nova Warranty Company was to totally not allow any repayment or further payment for the repair. The explanation they gave the Service manager when he called them and asked for an explanation was " the oil had been contaminated with bits of metal and shavings, thereby causing the warranty to be voided by this clause in the warranty contract." The following is a direct copy of the dis allowance letter I received.
"Nova Warranty Claims Department
Mon, Oct 6, 12:19 PM (5 days ago)
to me
Images are not displayed. Display images below - Always display images from claims processed, all of the information for your service request regarding your 2013 GMC Terrain, necessary repairs. Our team of mechanics and inspectors have reviewed all of the documents that have been submitted by both you and your repair facility regarding this service request, as well as any additional information that has been provided up until now. While we do understand that certain components on the current vehicle may be thought of as "covered" under your Nova Superior coverage plan.
Under the "EXCLUSIONS - WHAT IS NOT COVERED" section of your Nova Superior Welcome Agreement:
"For any damage and/or Breakdown resulting contamination of fluids"
"Physical damage"
As stated in your Nova Superior protection plan, "Any reported breakdowns that are not covered must be repaired, with proof, before any other claims may be submitted."
Please contact your repair facility regarding the required repairs for your vehicle. Once the repairs are complete, Please submit the finished repair order to us, so that we may attach it to your file for our records. Feel free to contact us with any further questions.
Nova Warranty
Claims Department
*obile*hone
+(***) ***-**** **"
I, and any amateur mechanic who has inspected an engine that has had an internal catastrophic failure, know that any internal timing or breakage of internal engine parts causes metal scrapings and or fragments to contaminate the oil inside the engine.
It was obvious to me and the mechanic, the GM dealer service manager, and the Dealership owner to see that the wording of the NOVA Warranty is a way for NOVA to deny coverage of 99% of automotive engine breakdowns and repairs.
NOVA Extended Warranties are a worthless scam and rip-off. Regardless of the good feelings the salesperson gives you,
to get you to sign the purchase agreement.
October 7, 2025
Unprompted review
Nick was very knowledgeable and…
Nick was very knowledgeable and listened to all my questions and had the info I needed. Very pleasant and clear voice. Very easy to work with. THANKS
October 8, 2025
Unprompted review
Professional, accurate and upfront service
I was actively researching vehicle warranty companies. After Nova came up on a couple of ‘best of’ searches I contacted them.
Kevin Parker called me back and left an accurate voice mail and a text message that were ‘hey, this is who we are, we can answer your questions and take care of the issue’ type of responses. This told me the were ethical above board.
When I called back, they called by my first name right away. I didn’t have to explain everything - all the details of my vehicle. We talked about what type or level of coverage I wanted and he gave me a price. BAM - the cat was out of the bag. So many other companies I’d talked to were disorganized, only had one coverage plan, or weren’t up front with their prices.
I look forward to receiving the policy to review and continuing to do business with Nova.
September 25, 2025
Unprompted review
Nick Holden - ACE AGENT-
Nick Holden is a very professional and informative sales agent who makes the customer feel important and understood by providing the incentive discounts in a manner that makes the customer feel he is appreciated.
He was fast in his contact response and was able to provided the added service requested. One believes
Nick will be there at the crucial test of claim service is needed.
RL Waters
October 3, 2025
Unprompted review
Advertisement
Lucas was just very professional and…
Lucas was just very professional and helpful getting me discounts an explaining the whole processes.
September 29, 2025
Unprompted review
Kevin was knowledgeable but not high…
Kevin was knowledgeable but not high pressure. He followed up and gave me the time to reach my own conclusion. Pricing was also straightforward and there weren't any games played.
September 17, 2025
Unprompted review
Lucas Miller was personable and…
Lucas Miller was personable and courteous and represented your company well. It was a pleasure working with him. Mary Vitale
September 18, 2025
Unprompted review
Great service, fast and easy to understand.
The assessor, Nick, had a great attitude and explained everything in an excellent and detailed way. He also managed to get me some nice discounts as well.
September 18, 2025
Unprompted review
Advertisement
Extremely personable and customer…
Extremely personable and customer driven. Went over and beyond to get me the best rate.
September 17, 2025
Unprompted review
My account representative
My account representative, Nick was instrumental in my decision making process to purchase the warranty, but it didn’t end there. Nick was very responsive in making follow up calls and treating me like family instead of being traditional transactional.
September 10, 2025
Unprompted review
Kevin was very knowledgeable
Kevin was very knowledgeable. He was very patient. I hope the service is as good as he says.
September 5, 2025
Unprompted review
Five Stars!!
Five Stars!!! Lucas Miller was extremely helpful and patient and explained the whole process of adding an extended warranty to my vehicle. I am so happy that he answered my request for information on your product warranty coverage. He is an asset to your company. By understanding my situation and needs I felt comfortable and confident signing up with him. Thanks for going above and beyond today for me. Thanks Mark
September 9, 2025
Unprompted review
Advertisement
Ryan was great with the initial setup
Ryan was great with the initial setup. Lucas was great today with his assistance. The only reason that I had to cancel the service is due to the deal not going through. I will definitely recommend this company. Thanks again for your time and service.
September 9, 2025
Unprompted review
Lucas Miller was real knowledgeable on…
Lucas Miller was real knowledgeable on the coverage
and explained everything really well and I like the fact he will also be my account representative.
September 8, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.