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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly platform, which makes music publishing more manageable. People highlight the easy registration process and the straightforward dashboard, which allows them to efficiently manage their songs. Consumers also value the transparency of the service, particularly regarding royalties, and the support received from the team. However, opinions on payment processes and response times are mixed. While many are satisfied with the royalty collection and reporting, some express concerns about currency exchange rates. Some users feel that a call center would improve the customer support experience, as they find the current inquiry process time-consuming.

Based on these reviews

Rated 4 out of 5 stars
Verified

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have... See more

Rated 4 out of 5 stars
Verified

I've had a good experience with Songtrust. The charts are easy to understand and the website is useful. I appreciate the continuing education courses they send out on various topics as well. I plan... See more

Company replied

Rated 4 out of 5 stars
Verified

I was pleased by my recent interaction asking Songrust to remove one of my songs from my list. This was handled quickly and professionally. My first interaction was a few years ago when I joined S... See more

Company replied

Rated 4 out of 5 stars
Verified

It was pretty easy but I had a bit of a struggle with a few things mostly because it was my first release. I need to reach out to customer support and make sure they are NOT collecting form YouTube s... See more

Company replied

Rated 3 out of 5 stars
Verified

I like that playlists can give direct feedback, but I don't think this service has enough reach to see real ROI for roots music artists. We're working with a blues/funk/soul (like Muscle Shoals and S... See more

Rated 3 out of 5 stars
Verified

Songs are on Spotify yet I have to manually type in every song and go to each song and upload makes a very long experience. I still have to do spilts after I research how this system works. The whole... See more

Rated 5 out of 5 stars
Verified

The entire process to release my first song "Angels in Blue" was daunting. It was thanks the CHAT GPT that I even knew about Songtrust and the steps involved with triple logging of a new song APR... See more

Rated 5 out of 5 stars
Verified

There has been a notable improvement in communication and service over the past year. I was really on the fence about continuing our business relationship previous to that, so thanks 🙏 Charlie, S... See more

Rated 3 out of 5 stars
Verified

adding each song 1 by 1 was more tedious than it needed to be. Still seems like a good service and I appreciate how easy everything else was. However, every time you add a song and specify on... See more

Rated 5 out of 5 stars
Verified

Songtrust has improved their customer service greatly. My issue was resolved in less than 24 hours of me bringing it to their attention.

Rated 5 out of 5 stars
Verified

I'm still working through the process of distributing my music, but SongTrust has been a big time saver.

Rated 5 out of 5 stars
Verified

I had an issue with getting a song split agreement signed and sent over because the other songwriter had been unavailable due to illness. The Rep from Songtrust was extremely patient with me through t... See more

Company replied

Rated 4 out of 5 stars
Verified

The ease of signing up is great. The scope of what they manage is fantastic. The resources of information they offer is unparalleled. But trying to get answers to questions in a quick and timely manne... See more

Company replied

Rated 5 out of 5 stars
Invited

Amazing experience with songtrust I’ve had them recover life changing money and payout in a timely manner they will always be my go to !! And they offer early payout if your royalties are more than... See more

Company replied

Rated 5 out of 5 stars
Verified

I am pleased with the royalty collection and detailed reporting. Thanks Songtrust!

Rated 5 out of 5 stars
Verified

Super stoked to have signed up for Songtrust! I love the idea of having one entity watch over our catalog and collect the revenue. I really liked how easy it was to sign up, and the extra measures... See more

Rated 3 out of 5 stars
Verified

Adding the audio of the song is not possible if the song is not on the sportify data base. It's such a frustrating experience that leaves the registration of most songs uncompleted. I have had to aban... See more

Rated 5 out of 5 stars
Verified

Using the app is real easy and convenient and it lays out instructions easily! Thank you for allowing me to be a part of the team and collecting all of my future royalties in all 196 countries in all... See more

Rated 5 out of 5 stars
Verified

The whole experience is very seamless, and straightforward. The website is very well structured and you can easily navigate it. Direct, clean and smart!

Rated 4 out of 5 stars
Verified

I sent an email with all the update Splits information and SongTrust process my request without any problems. Turn around time could be a little bit faster, it took around 72 hours plus the Weekend.

Company replied

Rated 5 out of 5 stars
Verified

Great amazing experience they made the transition very smooth and easy for me. Now all my songs are being monitored and only took me few minutes to register and upload them

Rated 5 out of 5 stars
Verified

If you have any issues, please let me know with selecting your song while using mobile, just get on your computer or laptop. It took a minute for me to figure it out.

Rated 5 out of 5 stars
Verified

Amazing major upgrade from CDBaby pro can't can't to see my earnings from 3X as many countries hope for some back pay also that would be fantastic

Company replied

Rated 5 out of 5 stars
Verified

The website made everything clear and easy to understand and get going. When i did run into a misunderstanding and had to ask for help the response was bery pleasant and timely.

Rated 5 out of 5 stars
Verified

I’ve had a great experience using Songtrust. The platform is user-friendly and has made music publishing much easier for me. I appreciate the transparency, timely royalty payments, and the support fr... See more

Rated 5 out of 5 stars
Verified

Been with them since 2020 and exceptional experience with songtrust as I recommend any artist or musician shall look into. Thank you songtrust

Rated 3 out of 5 stars
Verified

Three stars because it's much like all support now. Between awful to mediocre.

Rated 5 out of 5 stars
Verified

Well my experience with songtrust is yet to established but as soon as i get my first payment then ill know wat the experience is like but so far so good

Rated 5 out of 5 stars
Verified

So trust has made it easy for me to put my music on your site so they can monitor it

Rated 5 out of 5 stars
Verified

Very transparent with plenty of cues as to why an artist should do things to go the extra mile.

Rated 5 out of 5 stars
Verified

I'm great ful with songtrust because it's simple to use. No confusion at all

Rated 5 out of 5 stars
Verified

Songtrust did an incredible job of helping me register my songs, super easy and intuitive!!

Rated 5 out of 5 stars

Songtrust has been a great partner and resource for me as an artist. They have provided many opportunities that have helped me learn and take my career a step further. I am incredibly grateful for the... See more

Rated 5 out of 5 stars
Verified

Overall, my experience has been very positive so far. Very easy to submit songs, user friendly dashboard. Compared to UK equivalent, way better ! Hoping the royalties will come in soon!

Rated 5 out of 5 stars
Verified

The interface was easy to understand and use. I did have to do some research to figure out the exact formatting of the song ID which I had to look up on ascap. I liked being able to copy over my info... See more

Rated 5 out of 5 stars
Verified

The best alternative to having your own publisher is with the help of an excellent publishing manager. Great for Indies.

Rated 4 out of 5 stars
Verified

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys... See more

Rated 4 out of 5 stars
Verified

Overall songtrust is a good platform, the UI is nice, information is readily available. I would only improve the UI for adding songs, like adding songs during the full process of importing songs from... See more

Rated 5 out of 5 stars
Verified

I’m an independent electronic artist and started using Songtrust to keep my compositions organized and paid. The dashboard is straightforward. I can register songs, add splits, and link them to the re... See more

Rated 5 out of 5 stars
Verified

My experience with Songtrust has been great so far. The registration process was clear and straightforward, and their support team responded promptly to my questions. I appreciate how transparent they... See more

Rated 4 out of 5 stars
Verified

The site is a little difficult to navigate. The service is not very intuitive. Some requests to download music take a long time to process, or music is not found. Contact the tech. support also turned... See more

Company replied

Rated 5 out of 5 stars
Verified

I really enjoy the service overall, and I’m excited to share that I’m actually getting paid for it! However, one major drawback is the lack of a call center to address questions that require immediate... See more

Rated 5 out of 5 stars
Verified

I would like to extend my heartfelt thanks to the SongTrust team for their attentive and professional support. The follow-up on my recent inquiries was handled promptly, courteously, and with great... See more

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Company details

  1. #5 of 7 best companies in Music Publisher

About Songtrust

Written by the company

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.

We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.

When you simplify your administrative work with Songtrust, you can spend more time making music.

Register for Songtrust

Contact info

  • 155 Avenue of the Americas, 10013, New York, United States

  • songtrust.com

4.4

Excellent

TrustScore 4.5 out of 5

514 reviews

5-star
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1-star

Replied to 19% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Songtrust Dashboard Issue

Hello,

My Songtrust dashboard is completely blank, nothing is showing. I have already sent an email regarding this issue, but I have not received any reply. Could you please let me know what is going on as soon as possible?

Thank you,

October 17, 2025
Unprompted review
Songtrust logo

Reply from Songtrust

Hi Chukwudike,

Thanks for bringing this to our attention! It looks like your request was sent over the weekend and we acknowledged your request this morning during our regular business hours. Your request has been assigned to one of our dedicated Client Services team members and they will be in touch soon. It is likely an issue with your cookies and cache on the browser you are using -- our Product team recommends clearing your browser history and that usually does the trick! Thank you for your patience while we work to resolve this for you and our Client Services team will be in touch.

Rated 1 out of 5 stars
Verified

Songtrust lacks the resources to…

Songtrust lacks the resources to properly collect your royalties. As the company expanded, the goal was to expand and then sell, not service writers. As a result, the infrastructure and consumer support is weak at best, and criminal at worst. You will not collect what you're fully owed if you sign up for this service.

October 15, 2025
Rated 5 out of 5 stars
Verified

My experience with Songtrust has been…

My experience with Songtrust has been great so far. The registration process was clear and straightforward, and their support team responded promptly to my questions. I appreciate how transparent they are about royalties and how easy it is to manage my songs through their platform. It’s a reliable service for independent artists like me who want to take control of their publishing. Highly recommended!

October 13, 2025
Rated 4 out of 5 stars
Verified

good songtrust

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate.
i think it would be better if u guys change this.

October 5, 2025
Rated 1 out of 5 stars
Verified

What changed?

I can only guess what changed from years ago, but the response time has gotten worse. I’ve referred multiple clients and friends to Songtrust and there is near unanimous dissatisfaction compared to before.

You sometimes take over a month to respond to a support request. If you follow-up by email with questions or requests for more info, we provide that info, and then you sometimes stop following up entirely. This leads to some minor issues taking 6-12 months to resolve.

One of the simple but burdensome issues is you creating duplicate registrations from co-writers and also removing the co-writers’ info. Three co-writers are all Songtrust members and register their new song in their accounts. Instead of merging them, the music society account shows 3 duplicate registrations, each of them inaccurate—Writer 1’s registration only shows his writer and publisher IPIs, with Songtrust inexplicably removing the IPIs for Writer 2 and 3. The same conflict occurs on the co-writers’ registrations.

Another recurring issue is that you remove the writer’s publishing company from song registrations. Instead of the music societies showing the writer’s original publisher with Songtrust as the pub admin, they only show Songtrust as both original publisher and admin. When it comes to others searching for this publisher’s catalog, these songs do not appear.

From my past experience, your support staff is trying their absolute hardest, but they’re being handicapped by whoever is in charge. I’m skeptical that anyone will ever read this, but if so, please tell whoever runs things to give your staff the resources to do their jobs. Your current customers are telling stories about their negative experiences, and in turn, are chasing away your future customers.

October 5, 2025
Rated 1 out of 5 stars
Verified

Songtrust is horrible

We have tried the register a song since December 2022 and it still says pending. No updates. Costumer service is horrible. Songtrust is pretty much useless if they don't complete registrations and you can't reach them either.

October 5, 2025

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