Jay Lazaro

I can only guess what changed from years ago, but the response time has gotten worse. I’ve referred multiple clients and friends to Songtrust and there is near unanimous dissatisfaction compared to before.

You sometimes take over a month to respond to a support request. If you follow-up by email with questions or requests for more info, we provide that info, and then you sometimes stop following up entirely. This leads to some minor issues taking 6-12 months to resolve.

One of the simple but burdensome issues is you creating duplicate registrations from co-writers and also removing the co-writers’ info. Three co-writers are all Songtrust members and register their new song in their accounts. Instead of merging them, the music society account shows 3 duplicate registrations, each of them inaccurate—Writer 1’s registration only shows his writer and publisher IPIs, with Songtrust inexplicably removing the IPIs for Writer 2 and 3. The same conflict occurs on the co-writers’ registrations.

Another recurring issue is that you remove the writer’s publishing company from song registrations. Instead of the music societies showing the writer’s original publisher with Songtrust as the pub admin, they only show Songtrust as both original publisher and admin. When it comes to others searching for this publisher’s catalog, these songs do not appear.

From my past experience, your support staff is trying their absolute hardest, but they’re being handicapped by whoever is in charge. I’m skeptical that anyone will ever read this, but if so, please tell whoever runs things to give your staff the resources to do their jobs. Your current customers are telling stories about their negative experiences, and in turn, are chasing away your future customers.

Quick version: They're responsive. You actually get to talk to a human being.


Detailed explanation: Years ago, I started an LLC with the confidence that I could just figure it out. Before I knew it, the LLC was "not in good standing," so I pretty much decided to leave that to the pros.

I had heard about Nellie for a few years when people would compare experiences about other larger services like LegalZoom, Wolters Kluwer, etc. I'd always hear something along the lines of, "this lady Nelly has a company for that and they actually answer the phone."

Unaware that I was spelling her name wrong, I found nothing while searching for "Nelly LLC," "Nelly corporation," etc. so I completely stopped looking. Later on, I was listening to a podcast by SCORE about business incorporation, and lo and behold, it was her being interviewed.

Fast forward two years, and I needed to form an LLC again. I went to the website and within a minute, I received a chat message from "Kevin." I asked if the person if he was a robot, to which he responded that he wasn't. We got on the phone and he prepared and processed my order during that one phone call.

That was yesterday. Today, I unfortunately had to call them back to fix a relatively large error I made. Again, Kevin fixed everything smoothly and easily.

I'm glad to say that my personal experience matched up to Nellie and CorpNet's reputation. They really do answer the phone, and you really can talk to a person. And yes, the pricing is not "cheap," but you are getting your value.

If you go their website and see a chat message appear, it's not a robot. It's probably just Kevin.