Hi Chukwudike,

Thanks for bringing this to our attention! It looks like your request was sent over the weekend and we acknowledged your request this morning during our regular business hours. Your request has been assigned to one of our dedicated Client Services team members and they will be in touch soon. It is likely an issue with your cookies and cache on the browser you are using -- our Product team recommends clearing your browser history and that usually does the trick! Thank you for your patience while we work to resolve this for you and our Client Services team will be in touch.